About the Role<\/p>\n
\tThe Head of Growth & Retention is accountable for delivering net revenue retention, customer expansion, and sustained account value growth across a defined portfolio.
\n\tThis is a second-line leadership role, responsible for leading Sales Managers and their teams to execute against clear commercial outcomes. The role owns the performance of the existing customer base as a core revenue engine, ensuring predictable retention and systematic growth.
\n\tThe successful candidate will combine strong commercial leadership, analytical rigor, and practical adoption of AI-enabled tools (including Generative AI) to drive performance, productivity, and competitive advantage.
\n\tThis is not a relationship management role\u2014it is a commercial leadership role with full accountability for revenue outcomes.<\/p>\n
Responsibilities<\/p>\n
Commercial Ownership<\/p>\n
\tOwn and deliver retention, renewal, and expansion revenue targets
\n\tDrive net revenue retention (NRR) through disciplined account planning and execution
\n\tBuild a predictable, scalable revenue engine within the existing customer base
\n\tIdentify, develop, and close growth opportunities within key accounts
\n\tEnsure consistent delivery against forecast and pipeline commitments<\/p>\n
Leadership & Team Performance<\/p>\n
\tLead and develop Sales Managers (Account Management) and their teams
\n\tSet and enforce clear performance standards aligned to revenue outcomes
\n\tDrive a culture of accountability, ownership, and execution discipline
\n\tManage organisational design, hiring, performance management, and succession planning
\n\tCoach leaders to move beyond reactive account management to proactive growth leadership<\/p>\n
Customer & Account Strategy<\/p>\n
\tBuild and maintain relationships with senior decision-makers and executive stakeholders
\n\tOversee strategic account planning across the portfolio
\n\tEnsure structured and consistent executive engagement within key accounts
\n\tStrengthen the organisation\u2019s position as a critical partner to customers
\n\tDrive alignment between customer needs and commercial opportunities<\/p>\n
Strategic Execution<\/p>\n
\tTranslate business objectives into clear, executable departmental plans
\n\tImplement and scale best-in-class account management methodologies
\n\tDrive a structured approach to account lifecycle management (onboarding \u2192 adoption \u2192 expansion \u2192 renewal)
\n\tContribute to broader commercial and go-to-market strategy
\n\tLead continuous improvement of growth and retention frameworks<\/p>\n
Operational Excellence<\/p>\n
\tEstablish and enforce operating cadence: pipeline reviews, forecast discipline, account reviews
\n\tEnsure rigorous use of CRM and performance data to drive decisions
\n\tImprove forecast accuracy, visibility, and accountability
\n\tAllocate resources effectively across accounts and teams
\n\tDrive consistency, scalability, and efficiency in execution<\/p>\n
Data-Driven & AI-Enabled Leadership<\/p>\n
\tLead with a data-first mindset, using insights to drive prioritisation and decision-making
\n\tLeverage analytics to improve performance management, forecasting, and opportunity identification
\n\tDemonstrate practical use of AI and Generative AI tools to enhance productivity and commercial outcomes
\n\tEmbed AI-assisted workflows and automation into account management practices
\n\tBuild team capability in adopting modern tools and technologies to improve effectiveness at scale<\/p>\n
Requirements<\/p>\n
\t8\u201312+ years in account management, client management, or commercial leadership
\n\tProven experience managing second-line leaders (manager of managers)
\n\tDemonstrated track record of delivering revenue growth within existing customer bases
\n\tExperience managing large, complex, and strategically important accounts
\n\tStrong experience engaging and influencing senior stakeholders (C-suite \/ executive level)
\n\tEvidence of using data, analytics, and AI-enabled tools to drive commercial performance and team effectiveness<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"LexisNexis South Africa","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"LexisNexis Legal & Professional is a leading global provider of legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to b... read morering legal and business information online with its Lexis\u00ae and Nexis\u00ae services. LexisNexis Legal & Professional, which serves customers in more than 160 countries with 10,400 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For over 85 years LexisNexis South Africa has been at the forefront of legal content and technology, driven by its commitment to the vision of \u2018Enhancing the Potential of the African Continent by Advancing the Rule of Law\u2019. With its strong community of legal professionals, it advances the practice of law. Through its corporate solutions, it advances compliance with the law. Finally, LexisNexis partners closely with government to advance the upholding of the law. Today, LexisNexis South Africa provides the most trusted and credible legal and regulatory content and intelligent, digital platforms. Its corporate solutions guide clients to better decisions, grounded in the latest legislation and regulatory developments. LexisNexis\u00ae prides itself on offering unmatched content accuracy together with superior technology. From e-signature to GRC, LexisNexis equips today\u2019s organisation to protect against risk in the most robust way.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":{"0":"post-34800","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-gauteng","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/34800","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=34800"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=34800"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=34800"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}