What We\u2019re Looking For:<\/p>\n
\tAs a Meltwater Implementation Specialist to support the EMEA market, your primary responsibility is to facilitate a seamless onboarding experience for new Meltwater clients, ensuring the swift adoption of key features. Reporting to the Regional Onboarding & Adoption Manager, you will prioritise account setup and provide customized team training to ensure alignment with clients’ objectives. Your role involves close collaboration with account teams and clients to ensure efficient knowledge transfer, precise solution installation, and configuration that surpasses client expectations.
\n\tJoining Meltwater means immersing yourself in a culture of continuous growth and development. Our environment is tailored to nurture your leadership skills, encourage collaboration, and uphold principles of inclusive leadership. Collaborate with seasoned professionals and influential leaders who are committed to guiding you towards success.
\n\tPartner with us, and you’ll integrate into a vibrant community that recognizes and celebrates your contributions, empowering you to make a meaningful impact.\u00a0
\n\t*Please note: This is an 8-month fixed term contract for maternity cover*<\/p>\n
What you will do:<\/p>\n
\tCollaborate seamlessly with colleagues across various teams, including Client Acquisition, Client Success, CX, Training, Global Support, and Product, to provide a tailored and flawless experience for your accounts.
\n\tInitiate and nurture relationships with clients within the first 30 to 60 days of their subscription.
\n\tLead and manage client implementations to ensure smooth transitions.
\n\tEstablish yourself as a trusted advisor and expert across Meltwater’s SaaS platforms.
\n\tAssist in configuring and setting up the application to meet clients’ desired outcomes effectively.
\n\tConstruct and manage complex Boolean logic queries and analytics for insightful data extraction.
\n\tDevelop and set-up customized reports and dashboards tailored to individual client parameters to assess the impact of their marketing, public relations, and social media outreach campaigns.
\n\tConduct both online and in-person training sessions to facilitate platform proficiency among clients.
\n\tCoordinate and prioritize project tasks, manage timelines, and maintain comprehensive project plans.
\n\tDrive engagement and adoption, fostering enthusiasm and passion through meaningful client interactions.
\n\tEffectively communicate project status and deliverables with internal and external teams to ensure project success.
\n\tUphold client satisfaction through proactive follow-up, responsiveness, and clear communication.
\n\tTrack milestones and document client interactions and insights to enhance overall client experience and relationship management.<\/p>\n
What you will bring:<\/p>\n
\tA Bachelor’s degree or higher and a minimum of 2 years of relevant experience in a client-facing role within software implementation, support or client management
\n\tExcellent written and verbal communication skills in English
\n\tA strong executive presence, coupled with excellent verbal and written communication skills, enables you to effectively convey ideas and build rapport.
\n\tEmpathy and an innate ability to understand customer needs, fostering rapid relationship development.
\n\tBusiness acumen and a comprehensive understanding of diverse departmental and industry requirements.
\n\tA customer-centric mindset, recognizing the significance of maintaining robust customer relationships.
\n\tStrong problem-solving skills and exceptional organizational abilities, encompassing prioritization, scheduling, and time management.
\n\tDemonstrated proficiency in presentation skills, adept at facilitating online meetings, delivering comprehensive training sessions, and collaborating with clients to address concerns.
\n\tA deep understanding of and passion for media, news, and current affairs.
\n\tExperience in crafting complex Boolean queries, underscoring your proficiency in data analysis and extraction techniques.
\n\tWillingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 2 days a week.
\n\tThe ability to legally work in the country of hire is required for this position.<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( http:\/\/meltwater.com ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Meltwater","_company_website":"http:\/\/meltwater.com","_company_tagline":"Meltwater helps companies make better, more informed decisions based on insights from the outside. We believe that business strategy will be increasingly shaped by insights from online data. Organizations will look outside, beyond their internal reporting systems to a world of data that is constantl... read morey growing and changing. Our customers use these insights to make timely decisions based on real-time analysis. More than 25,000 companies use the Meltwater media intelligence platform to stay on top of billions of online conversations, extract relevant insights, and use them to strategically manage their brand and stay ahead of their competition. With more than 50 offices on six continents, Meltwater is dedicated to personal, global service built on local expertise. Meltwater also operates the Meltwater Entrepreneurial School of Technology (MEST), a nonprofit organization devoted to nurturing future generations of entrepreneurs. 8, Anslow Office Park, Anslow Ln, Sandton, 2196 Nestle Campus Meltwater Office","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[15],"job-types":[18],"class_list":{"0":"post-34869","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-western-cape","7":"job-type-contract"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/34869","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=34869"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=34869"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=34869"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}