Emeris is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher Education (CHE).
\n\tEmeris, Online Centre in Waterfall (Midrand) has a vacancy for a Senior Credit Controller.<\/p>\n
Duties and Responsibilities: \u00a0 \u00a0 \u00a0<\/p>\n
Administration\/Collections\/Handovers<\/p>\n
\tProcessing of adjustments in line with supporting documents provided by credit controller team. Ensure adjustments are reviewed, accurate, valid and complete.
\n\tAccurately processing of weekly banking from the cash office (Credit\/Debit \/Cash Payments).
\n\tSupport Debtors Manager and National Senior Credit Controller in ensuring the campus team achieves set target for set period and proactively engage with National Senior Credit Controller in directing team activities to meet set targets.
\n\tSupport Debtors Manager and National Senior Credit Controller with regards to overseeing the formal performance improvement plan (PIP) of credit controller team when necessary and track requirements as set out in the plan.
\n\tResponsible for oversight and supervision of credit controller team functions, deliverables, quality and output. Excalibur to be specifically used by entire team. Report back to National Senior Credit Controller on team functions and performance.
\n\tResponsible for updating of bursary tracker and agreeing bursaries on tracker to what has been processed in D365 and SIS by credit controllers
\n\tAttend to queries escalated by credit control Team.
\n\tInvestigation of credit balances.
\n\tAssist with processing of applications for new students.
\n\tAssist with Debt Collection as and when required.
\n\tNegotiate and maintain payment arrangements and document Acknowledgement of Debt (signed off by Head: Finance \/Debtors Manager).
\n\tIssue letters pertaining to suspension and de-registration or as requested by National Senior Credit Controller
\n\tAssist with Pre-Legal accounts\/ handovers as and when required. \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u00a0<\/p>\n
Bank Statements & Payment Allocations<\/p>\n
\tAccurate processing of daily bank statements. Campus Credit Control Team will assist as and when required.
\n\tEnsure all debit orders returned unpaid from the bank are dealt with immediately by credit controller team. Re-activation of failed debit orders.
\n\tAccurate processing of unallocated payments.
\n\tProcessing of debit orders on the Absa banking system (1st \/15th\/ 25th ) of each month.
\n\tDistributing of payment batches on D365
\n\tAccurate processing of legal payments on pre-legal accounts (active\/bad debt write off’s).
\n\tIdentifying payments for other campuses and escalating to Head: Finance to process transfer.
\n\tAccurate processing of card payments.
\n\tSend daily Unidentified Payments on ABSA Template to Finance Manager for investgation
\n\tAfter receiving feedback on Unidentified Payments from ABSA, process allocations and make notes on Excalibur \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/p>\n
Customer Service \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u00a0<\/p>\n
\tCommunicates with internal departments as and when required in order to maintain an accurate position on students accounts.
\n\tAttend to walk in account payers\/academic queries. Ensure calls adequtely routed and attended to by credit controllers
\n\tBuild sustainable relationships and trust with students\/account payers through open and interactive communication.
\n\tHandle account payers complaints, provide appropriate solutions and alternatives.
\n\tManage IIE Assist tickets and distribute to Team together with National Senior Credit Controller based on age analysis<\/p>\n
Quality Management And Reporting<\/p>\n
\tDebit order management (Loading, removing, adding fees, reporting)
\n\tAccurate allocations- sending weekly report to Head: Finance and Debtors Manager highlighting what was sent to ABSA, Pending allocation\/transfer to another campus (Indicate campus).
\n\tProvide feedback to National Senior Credit Controller\/Debtors Manager on Credit Balances Monthly.
\n\tProvide feedback to National Senior Credit Controller\/Debtors Manager on Status of Suspensions and Cancellations\/De-Registrations.
\n\tMonitoring fee credits\/ bursaries processed on accounts. Reporting any discrepancies to Head: Finance and Debtors Manager. Tracking reversals and providing reason on approval of adjustment.
\n\tAuditing adjustments for accuracy and detail before processing.<\/p>\n
Competencies required: \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u00a0<\/p>\n
\tKnowledge of Full Function Credit Control.
\n\tKnowledge of Accounts Receivables\/Debit Orders \/Bank Statements
\n\tExcellent verbal and written communication skills, including ability to effectively communicate with internal and external departments
\n\tGood Interpersonal skills\/Customer Service driven.
\n\tAnalytical and Problem solving skills
\n\tSound numerical skills
\n\tBest suited to a friendly, organised person who works accurately and is able to handle pressure
\n\tHonest, trustworthy and ethical
\n\tTime management skills
\n\tTeam management
\n\tAbility to produce basic reports using Microsoft Office<\/p>\n
Minimum Qualification Requirements:<\/p>\n
\tMinimum of Matric, Credit Management \/ Bookkeeping \/Financial qualification advantageous<\/p>\n
Minimum Work Experience Requirements:<\/p>\n
\tMinimum of 2 years Supervision experience, Minimum of 3 years credit control experience<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Emeris College","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"Emeris consolidates resources and expertise from IIE Varsity College, IIE MSA, IIE-Vega School, and IIE School of Hospitality & Service Management, with a unified approach ensuring a consistent standard of excellence in teaching, learning, and student support. With 13 campuses across South Africa ... read moreand over 90 on-campus and distance programmes to choose from, Emeris offers a future-focused, career-ready education. Our diverse qualifications span business, law, education, IT, engineering, design, brand communication and more \u2014 combining academic excellence with real-world relevance. At Emeris, students are equipped not just to succeed in today\u2019s world, but to lead in tomorrow's.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":{"0":"post-34956","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-gauteng","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/34956","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=34956"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=34956"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=34956"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}