Purpose of Role<\/p>\n
\tThe CRC role is a contract time-determined, full-time hours role in MMS\/Infusion Systems and will cover the Infusion portfolio<\/p>\n
The Clinical Resource Consultant will:<\/p>\n
\tAct as an expert in IV therapy for the MMS Infusion device portfolio with an emphasis on hands on training for clinicians\u00a0
\n\tTake overall responsibility for all clinical aspects of the portfolio within the assigned geography and provide pre- and post-sales support in a clinical, training and educational capacity.
\n\tEffectively leverage their clinical and product knowledge to advance sales opportunities as they relate directly to customer needs.
\n\tFlexibly support the sales team, acting as an expert, advisor and troubleshooter.
\n\tWorking in partnership with customers, the Clinical Resource Consultant will advocate best clinical practices for the portfolio, with particular emphasis on the correct selection and use of intravenous administration lines.<\/p>\n
Role Key Elements:<\/p>\n
The primary responsibility of the Clinical Resource Consultant is to support the sales team with clinical support, which may include but is not limited to the following key areas:<\/p>\n
\tAttainment and maintenance of clinical expertise in all aspects of IV therapy across Care Areas, to deliver reliable information and education to customers and associates.
\n\tOffer clinical and technical support to customers and internal teams.
\n\tDevelop peer-to-peer clinical relationships with key customers.<\/p>\n
Main Responsibilities:<\/p>\n
\tAttainment and maintenance of clinical expertise in all aspects of IV therapy across Care Areas, to deliver reliable information and education to customers and associates.
\n\tOngoing clinical development \/ updates to keep up to date with clinical practice and pertinent guidelines.
\n\tOffer scientific & clinical\/product support to customers, internal teams & distributors teams
\n\tTroubleshoot and answer clinical queries as required in an appropriate manner
\n\tReport product complaints as needed. (As soon as possible, and at a maximum within 48 hours)
\n\tSupport sales team members as appropriate.
\n\tProvide feedback following field visits, so a support plan can be implemented.
\n\tAttend MMS exhibitions as requested to support sales-booth staff.<\/p>\n
Dataset Management & Systems Enablement<\/p>\n
\tThe CRC will be responsible for establishing, maintaining, and governing a centralised archive of all customer datasets per account.
\n\tA laptop will be issued (Windows-based) with the required operating system and software will be provided to ensure the CRC can perform all dataset-related responsibilities effectively.
\n\tA dataset repository already exists; however, customers frequently request updates, refreshes, or modifications based on evolving clinical and operational needs.<\/p>\n
The CRC will:\u00a0<\/p>\n
\tConsolidate existing datasets into the central archive.
\n\tEnsure datasets are available to internal and external stakeholders as required.
\n\tProactively engage with customers and internal stakeholders to design, develop, and update datasets in line with business and clinical requirements.\u00a0
\n\t48-hour turnaround expectation refers to:
\n\tAcknowledgement of request.
\n\tConfirmation of scope.
\n\tCommunication of a clear execution plan and delivery timeline.<\/p>\n
Driving Set Utilisation (Commercial Enablement)<\/p>\n
The CRC will work closely with the commercial and sales teams to:<\/p>\n
\tDefine minimum requirements and success metrics for increasing set utilisation.
\n\tAlign on priority accounts where targeted pull-through strategies are required.
\n\tExecute agreed utilisation growth plans and track outcomes consistently.
\n\tThis role is critical in closing the gap between device deployment and optimal consumable utilisation.<\/p>\n
Market Shaping & Clinical Leadership<\/p>\n
The CRC will lead and support the clinical market-shaping agenda through:<\/p>\n
\tStructured clinical engagements.
\n\tEducation and best-practice alignment with both new and existing customers.<\/p>\n
The CRC will act as the clinical custodian and trusted advocate for the Medication Management Solutions (MMS) portfolio, including:<\/p>\n
\tInfusion systems.
\n\tSets and consumables.
\n\tDispensing and broader MMS solutions where relevant.<\/p>\n
Strong clinical leadership and subject matter expertise is required to:<\/p>\n
\tInfluence adoption.
\n\tShape clinical practice.
\n\tSupport market development aligned to strategic objectives.<\/p>\n
Requirements<\/p>\n
Essential Qualifications and Personal Skills and Attitudes:<\/p>\n
\tRegistered Nurse (preferably experienced or qualified Critical Care Nurse) minimum five-years of experience.
\n\tProficient in MS Office.
\n\tExcellent clinical knowledge and familiarity with infusion devices.
\n\tPreferable teaching\/training experience.
\n\tA strong desire to develop the skills and knowledge of others.
\n\tConfident in giving presentations to small and large groups.
\n\tDemonstrates excellent communication skills that work effectively with all levels of customers.
\n\tWell organized, able to prioritize appropriately, and displays good time management skills.
\n\tA reliable and supportive team player.
\n\tBe available to work outside normal working hours\/away from home as deemed necessary (above 60% of time on occasions).
\n\tMust maintain and provide timely and complete reports of activity as required.
\n\tMust maintain and share a 6-week schedule with the Sales and Marketing Manager.
\n\tMust follow Company policies and procedures.
\n\tLanguage: Fluency in English (Speak, Read, Write) A local language will be beneficial.<\/p>\n
Key Performance Measurements for the Role:<\/p>\n
Clinical Training & Education<\/p>\n
\tDeliver high-quality clinical training on MMS infusion devices to customers in the assigned territory.
\n\tMinimum 8 training sessions (or as scheduled) per month with post training evaluations.
\n\tEnsures correct clinical application of devices and supports business growth.
\n\tImprove clinical competence and confidence of end-users.
\n\tAchieve attendee average \u2265 4\/5 in training evaluations and \u226580% pass rate on competency assessments.<\/p>\n
Installations & Clinical Support<\/p>\n
\tSupport installation and clinical adoption of infusion devices.
\n\tWork within cross-functional coordination and project planning.
\n\tEnsures customer\u2019s clinical readiness post-installation.
\n\tLeverage follow-up visits and remote support.<\/p>\n
Clinical Expertise & Professional Development<\/p>\n
\tStay updated on IV therapy, infusion systems, and relevant guidelines.
\n\tEnsures credibility as a clinical expert.
\n\tResponsiveness to Customer Queries
\n\tAddress clinical queries and support requests promptly.
\n\tAverage response time < 48 hours.
\n\tEscalates customer complaints as soon as made aware, and within a maximum time of 48 hours.<\/p>\n
Issue Resolution<\/p>\n
\tEfficiently resolve clinical issues with minimal escalation.
\n\tUtilize troubleshooting guides and technical collaboration.
\n\tEnhances customer satisfaction and reduces downtime.<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
salesworx.zohorecruit.com<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/salesworx.zohorecruit.com","_company_name":"Salesworx Recruitment (Pty) Ltd","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"We partner with clients who look to us for sourcing talent across South Africa & EMEA. We specialize in sourcing outstanding sales talent from entry level to executive level. We collaborate with our clients to source talent across many job functions predominantly sales but also marketing, busine... read moress analytics, compliance, regulatory, finance and supply chain. We have a strong understanding of the talent needs of enterprise clients as well as small, medium and large companies. We have a rich pool of talent in our database with over 110k sales specific candidates. Our partnership with Linkedin enables us to seamlessly hunt talent according to your specific requirements.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[16],"job-types":[12],"class_list":{"0":"post-34998","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-kwazulu-natal","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/34998","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=34998"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=34998"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=34998"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}