Job Description<\/p>\n
Main Purpose of the Job<\/p>\n
\tThe receptionist is responsible for being the point of contact for guests, facilitating the check-in and check-out processes of the hotel, upselling of rooms and providing exceptional, personalised customer service to guests throughout their stay in the hotel to ensure that their stay is worth remembering<\/p>\n
Duties and responsibilities include<\/p>\n
Prepared Work Station<\/p>\n
\tIdentify issues with regards to the floor appearance\/ functioning of equipment and systems
\n\tCheck overall cleanliness of the front of house areas
\n\tCheck and restock information brochures
\n\tReview the arrival and VIP lists daily and understand and communicate special requirements to the various role players
\n\tAssist in preparing and distributing welcome \/ VIP amenities.
\n\tBe familiar with the hotel and complex facilities, promotions and activities<\/p>\n
Delivered Reception Services<\/p>\n
\tAcknowledge and greet all guests with a friendly smile and treat guests with respect at all times
\n\tInteract with guests and complete procedures on guest\u2019s check-in and check-out of tthe hotel; including cutting of keys; preparing bills and taking payments, etc.
\n\tTake and pass on messages to guests
\n\tDeal with special requests from guests (like booking theatre tickets or storing valuable items)
\n\tInform guests of the services and accommodation rates in the hotel
\n\tBuild good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
\n\tKeep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
\n\tAttend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running
\n\tReport issues of housekeeping, maintenance and malfunctioning appliances to the relevant department for quick repair in order to ensure guests\u2019 comfort and satisfaction.
\n\tAdminister own float and conduct cash-ups at the end of the shift.
\n\tBe present at the reception desk and maintain proper decorum at all times.
\n\tPromotes and upsells the facilities of the hotel and knows the surrounding areas when asked for directions.<\/p>\n
Customer Engagement<\/p>\n
\tConnect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
\n\tInteract with guests and provide professional service standards and relevant solutions
\n\tIdentifies customers and understand their preferences
\n\tEducate customers on business unit facilities, products and current promotions
\n\tHandle any customer complaints, requests and \/ or suggestions to resolution, escalating if necessary<\/p>\n
Job Requirements<\/p>\n
Minimum requirements (Education and Experience)<\/p>\n
\tGrade 12
\n\t2 years’ experience in a customer service environment, preferably in a hotel environment
\n\t1 year reception experience in a hospitality environment.<\/p>\n
Work conditions and special requirements<\/p>\n
\tAbility to work shifts that meet operational requirements
\n\tPhysically able to move around, and stand for extended periods of time
\n\tHave an open attitude perform similar functions to those contained in this document, in alternative outlets due to operational requirements
\n\tMust be proficient in reading, speaking and writing in English as it is the company\u2019s official language
\n\tKnowledge of an additional language (relevant to market) is an advantage<\/p>\n
Technical competencies<\/p>\n
\tBasic Computer Literacy
\n\tHotel Product Knowledge (facilities and activities)
\n\tFront desk procedures
\n\tForex and cashiering knowledge
\n\tCommunication skills
\n\tTelephone skills
\n\tListening skills
\n\tProficient computer skills (MS Office, Opera)
\n\tUpselling skills
\n\tMulti-tasking skills<\/p>\n
Core behavioral competencies<\/p>\n
\tDealing with Customers (including managing conflict)
\n\tProblem solving
\n\tDeveloping relationships
\n\tPunctuality
\n\tChecking
\n\tCollecting information
\n\tVerbally informing\u00a0
\n\tTeam Player
\n\tPresentable, courteous individual<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( https:\/\/www.suninternational.com\/ ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Sun International","_company_website":"https:\/\/www.suninternational.com\/","_company_tagline":"The Sun International brand has a proud legacy in the gaming, hospitality and entertainment sector. Its superior hotels and resorts portfolio makes it a recognized premium brand. The Sun International Group has a diverse portfolio of assets including world class five star hotels, modern and well loc... read moreated casinos, and some of the world\u2019s premier resorts. Our destinations offer experiential luxury, enduring quality and incredible adventure, supported by an authentic dedication to personal service. Today, Sun International is one of Africa\u2019s largest tourism, leisure and gaming groups and operates or has an interest in a total of 18 resorts, luxury hotels and casinos. Our entry into Latin America began in Chile in 2008 and has been a success story for the Group, giving us the track record and confidence to look for more opportunities that offer gaming opportunities in the region. Sun International\u2019s Latin American portfolio (Monticello Grand Casino in Chile, the Ocean Club Casino in Panama and the Sun Nao Casino in Colombia) has now been merged with the casino and hotel portfolio of Chile-based leader in the gaming and entertainment industry, Dreams SA, making it the largest gaming company in Latin America with operations in Chile, Peru, Colombia and Panama. Our approach has been to differentiate our hotels, resorts and casinos in architecture, service, experience, location and the mix of entertainment and activities. Creating lasting memories for our guests and customers is a core part of our DNA. We\u2019ve created some the world\u2019s most iconic hotels from The Palace of The Lost City at Sun City to The Table Bay Hotel in Cape Town. The creative architecture of these properties and the blending of their designs with their local environment make each property unique. We are committed to the development of all our employees and we make sure that equal opportunities and economic empowerment form the backbone of our human resource practices. 6 Sandown Valley Crescent, Sandton Gauteng, South Africa","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[15],"job-types":[12],"class_list":{"0":"post-35005","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-western-cape","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/35005","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=35005"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=35005"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=35005"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}