Description<\/p>\n
Frontline Management and Supervision<\/p>\n
\tOversee receptionists and switchboard operators
\n\tDevelop and implement service standards for frontline operations
\n\tEnsure coverage at reception at all times, including during staff absences
\n\tMonitor and assess the performance of reception staff and provide coaching where necessary\u00a0<\/p>\n
Customer Service and Stakeholder Engagement<\/p>\n
\tEnsure visitors and callers receive professional and efficient service
\n\tHandle escalated queries and complaints
\n\tConduct periodic assessments of service delivery and recommend improvements
\n\tMaintain strong relationships with internal and external stakeholders\u00a0<\/p>\n
Operational and Administrative Functions<\/p>\n
\tDevelop schedules to ensure reception coverage during leave periods
\n\tEnsure accurate record-keeping of visitors and calls
\n\tSupport receptionists in administrative tasks, including document handling and meeting room bookings
\n\tReport and follow up on maintenance issues affecting reception services<\/p>\n
Strategic Alignment and Compliance<\/p>\n
\tEnsure compliance with organisational policies and procedures
\n\tTrain and develop reception staff on best practices and corporate standards
\n\tProvide input on workforce planning for the frontline function
\n\tPrepare reports on frontline performance and service issues<\/p>\n
Achievement of Work Plans<\/p>\n
\tEffective supervision of receptionists and switchboard operators
\n\tQuality and responsiveness of customer service at reception
\n\tStakeholder feedback on service delivery
\n\tCompliance with organisational policies and procedures<\/p>\n
Requirements<\/p>\n
\tNational Senior Certificate or equivalent, at a minimum NQF Level 4
\n\tRelevant NQF Level 6 qualification in Business Administration, Communications or related field is required
\n\t3-5 years\u2019 experience in a frontline, customer service, or administrative role, of which 1-3 years must be at an Officer level
\n\tExperience in a SETA or government environment is preferred\u00a0<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Services Seta","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"Our primary function is to facilitate skills development through learning programs like learnerships, skills programs, internships and other learning programs. We do this by disbursing grants to employers and skills development providers to offer training to employed and unemployed learners. As dele... read moregated by the Quality Council for Trades and Occupations (QCTO), our role includes overseeing occupation-based training. People of all ages need to learn new skills. Others are already working but need to develop their skills and advance their careers. Others require new skills to gain employment. The services sector contributes more than a quarter of South Africa\u2019s GDP, with more than 3 million people employed. For the sector to thrive and grow, it requires competent and skilled workers. By facilitating and funding programs that build skills-sets required by the services industries (the workplace), the Services SETA bridges the gap between formal education and training. To fulfil its functions, the Services SETA partners with public and private learning institutions to deliver the training required.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[18],"class_list":["post-35037","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-contract"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/35037","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=35037"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=35037"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=35037"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}