Job description:<\/p>\n
\tThis job description outlines the responsibilities and requirements for both new and existing staff in the role of Administration Consultant: Group Risk and Retirement.<\/p>\n
Job Overview:<\/p>\n
\tThe Administration Consultant: Group Risk and Retirement is primarily responsible for the day-to-day administration of group risk and retirement clients.
\n\tThis encompasses managing member queries, providing members with benefit information, processing claims, withdrawals, disability claims, and all other queries received from clients, as well as addressing HR\/Payroll queries.
\n\tThe role ensures smooth operations, accurate data management, and effective communication with employer groups and their employees regarding group risk and retirement benefits.<\/p>\n
Responsibilities:<\/p>\n
\u00a0Administrative Support<\/p>\n
\tAssist with all day-to-day administration for allocated clients\/employer groups, ensuring completion within stated Service Level Agreements (SLAs).
\n\tEnsure timely responses to client enquiries, escalating complex issues to the Account Executive if required.
\n\tAssist with onboarding and offboarding of clients.
\n\tTrack and follow up on all queries, claims, amendments, withdrawals and all other related administration.
\n\tAttend client meetings as and when required.
\n\tPrepare accurate administration reports for administration meetings.<\/p>\n
Client Relationship Management<\/p>\n
\tAct as the primary point of contact for employer groups and employees, addressing queries related to group risk and retirement benefits.
\n\tLiaise effectively with insurers and all other third-party service providers to resolve issues and maintain strong working relationships.
\n\tBuild and manage relationships with HR\/Payroll departments of client organisations.<\/p>\n
Compliance<\/p>\n
\tMaintain and update accurate client records, ensuring full compliance with regulatory requirements.
\n\tEnsure that they remain “Fit and Proper” and that all Continuing Professional Development (CPD) is completed in a timely manner.
\n\tDemonstrate a sound understanding of the Pension Funds Act and relevant legislation.
\n\tAttend internal training sessions to ensure product knowledge remains relevant and up to date.
\n\tEnsure that the administration system is always utilised, for all queries and calls, and that client interactions are accurately saved and maintained.
\n\tReporting and Data Management
\n\tMaintain a secure and organised database of client information, strictly adhering to confidentiality and data protection protocols.<\/p>\n
Minimum Requirements<\/p>\n
\tGrade 12 certificate
\n\tNQF5 qualification and RE5 certification.
\n\t2 years of relevant risk and retirement work experience within the financial services industry, preferably in Brokerage.
\n\tProficient in both spoken and written English and at least one other official South African language.
\n\tComputer literacy (MS Office)<\/p>\n
Competencies Required<\/p>\n
\tStrong organisational and multitasking abilities.
\n\tExcellent communication and interpersonal skills.
\n\tProficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint).
\n\tAttention to detail and the ability to handle sensitive information with discretion.
\n\tKnowledge of group risk and retirement benefits<\/p>\n
Closing date:\u00a0\u00a0 \u00a012-May-2026<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
myfocus.psg.co.za<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/myfocus.psg.co.za","_company_name":"PSG Konsult Ltd","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"PSG is a leading independent financial services group, with an extensive national footprint and Namibian presence. We have been in operation since 1998, and offer a value-orientated approach to our clients' financial needs, from asset and wealth management to insurance. PSG has more than 250 offi... read moreces throughout South Africa, and two offices in Windhoek. Our business consists of three operating divisions: PSG Wealth, PSG Asset Management and PSG Insure. Each applies its own dedicated focus to our clients'\u200b financial wellbeing.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":{"0":"post-35127","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-gauteng","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/35127","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=35127"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=35127"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=35127"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}