closing date: 08\/05\/2026<\/p>\n
Job Responsibilities<\/p>\n
Client Engagement:<\/p>\n
\tAddress any concerns relating to the queue flow or digital devices.
\n\tAssist client to download online applications and resolve any log in issues.
\n\tAssist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
\n\tAssist the client to obtain statements, cards and other relevant documentation from self-service zones.
\n\tBuild and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
\n\tDiscover client’s service and digital needs through connecting, understanding and delivering financial solutions with care.
\n\tEducate clients and potential clients on how to subscribe and service their account.
\n\tEducate clients on self-service, digital functionality and features.
\n\tFacilitate a conversation with the client to assist them to complete their service needs online.
\n\tIdentify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
\n\tMeet, greet, establish and clarify client needs and verify documentation and direct clients.
\n\tNurture strong, long-standing client relationships.
\n\tOwn the client request end to end and route for alternative intervention if not equipped to service the client.
\n\tProvide knowledgeable client service that fosters mutual trust and confidence.<\/p>\n
Business Operations:<\/p>\n
\tAccept and service cash transactions over the counter.
\n\tAction control check list applicable to teller, enquiries and foreign functions daily.
\n\tBalance and secure branch stock holding (e.g. cards).
\n\tControl the queuing process and prioritise clients with special needs.
\n\tDestroy old stock (e.g. cards) identified by reports.
\n\tEnable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
\n\tEnsure ATM\/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
\n\tExecute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
\n\tLoad cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
\n\tMinimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
\n\tProcess client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
\n\tProcess client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).<\/p>\n
Risk and Compliance:<\/p>\n
\tMitigate risk by controlling counter and drop safe limits according to policy.
\n\tPrevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.<\/p>\n
Nedbank Goals:<\/p>\n
\tAct in the client’s interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
\n\tContribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
\n\tDevelop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
\n\tImprove digital enticement and migration volumes to self-service devices and online channels.<\/p>\n
Essential Qualifications – NQF Level<\/p>\n
\tDiploma<\/p>\n
Preferred Qualification<\/p>\n
\tBanking Services (example, Higher Certificate in Banking Services – NQF5)<\/p>\n
Minimum Experience Level<\/p>\n
\t1 – 2 years
\n\tRetail\/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( http:\/\/www.nedbank.co.za ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Nedbank","_company_website":"http:\/\/www.nedbank.co.za","_company_tagline":"Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, na... read moremely Nedbank Corporate and Investment Banking, Nedbank Retail and Business Banking and Nedbank Wealth. Nedbank Group focuses on southern Africa, with the group positioned to be a bank for all - both from a retail and wholesale banking perspective. The principal services offered by the group comprise business, corporate and retail banking, property finance, investment banking, private banking, foreign exchange and securities trading. Nedbank Group also generates income from private equity, credit card issuing and processing services, custodial services, unit trust administration, asset management services and bancassurance. Nedbank Sandton (Nelson Mandela Square) Cnr Rivonia Rd & 5th St, Shop Bc35, Sandton City Shopping Centre","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":{"0":"post-35133","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-gauteng","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/35133","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=35133"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=35133"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=35133"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}