We are looking for an organised, skilled, and dynamic\u00a0Medical Practice Manager.\u00a0This position is based at\u00a0Tokai Estate, with oversight of our medical operations and doctors across both\u00a0Tokai Estate\u00a0and\u00a0Faircape Health Institute in Somerset West (Heritage Manor), supporting a team of approximately 12 medical practitioners across the facilities.\u00a0.
\n\tThis role plays a key part in ensuring operational efficiency, accurate billing processes, and a well-coordinated medical team environment, supporting both patient experience and the overall performance of the facility.\u00a0
\n\tIf you thrive in a dynamic and rewarding team environment, this position is for you. We are committed to continuous staff development, and maintain the highest standards of patient care.<\/p>\n
Key Responsibilities:<\/p>\n
\tManage and oversee\u00a0the day-to-day operations of the medical practice, ensuring all functions run efficiently and in line with established processes\u00a0
\n\tManage the medical officers shift rotations, on-call hours, and time-off requests, considering doctors\u2019 preferences, contract requirement, workload, and specialty requirements to ensure coverage across all services
\n\tEnsure effective coordination and communication between medical officers, nursing staff, allied teams, and administration to support aligned and efficient service delivery
\n\tDrive operational efficiency within the practice by identifying and improving workflows and administrative processes to enhance patient experience and doctor productivity
\n\tOversee and manage the billing function, ensuring appropriate processes, controls, and standards are in place for accurate clinical coding, submissions, and revenue optimisation
\n\tMonitor the billing workflow, working closely with the medical officers and the administrative team to ensure accuracy, resolve queries, and minimise rejections or revenue leakage
\n\tOversee the resolution of billing rejections, medical aid queries, and outstanding accounts, ensuring timely follow-up and minimal revenue loss\u00a0
\n\tMonitor daily operational workflows, including admissions, discharges, and patient activity, ensuring all required documentation, summaries, and processes are completed
\n\tMaintain and update operational trackers and reports (including billing, FIM\/FAM, doctor activity, and payments), ensuring all information is accurate and up to date
\n\tAddress patient inquiries, feedback, and complaints in a professional and timely manner
\n\tCollaborate with management to support business growth and strategic goals
\n\tProvide reporting and insights on billing trends, doctor utilisation, and operational performance to support management decision-making
\n\tEnsure patient files on the electronic system (Healthware) are accurately maintained and updated with all required notes and documentation\u00a0<\/p>\n
Qualifications:<\/p>\n
\tBCom in Business Management would be an advantage
\n\tBachelor of Business Administration would be an advantage<\/p>\n
Knowledge and Experience:<\/p>\n
\tProven experience in a practice manager role, preferably within a medical practice.
\n\tProficiency in healthcare management software and electronic medical records (EMR) systems.
\n\tKnowledge of medical billing and billing codes for a medical practice.
\n\tExperience coordinating doctors or clinical teams, including scheduling and operational oversight, would be advantageous\u00a0<\/p>\n
Skills and attributes:\u00a0<\/p>\n
\tExcellent administrative skills\u00a0
\n\tStrong interpersonal skills, ability to build and maintain positive relationships with all stakeholders
\n\tEthical Integrity by adhering to high ethical standards and acting with integrity.\u00a0
\n\tAdaptability: The healthcare industry is constantly evolving. Be adaptable and open to change, willing to embrace innovation and continuously improve processes to meet evolving needs.
\n\tProblem-solving abilities. Being able to navigate through complex challenges that require innovative solutions
\n\tCrisis Management Abilities, the ability to remain calm under pressure and effectively coordinate response efforts to ensure the safety and well-being of patients and staff.
\n\tExcellent problem-solving skills and attention to detail.
\n\tAbility to work collaboratively with a multidisciplinary team and handle sensitive information discreetly.
\n\tStrong organisational and coordination skills, with the ability to manage multiple priorities and stakeholders simultaneously
\n\tCommercial awareness with an understanding of how billing accuracy and operational efficiency impact the business<\/p>\n
Specific Requirements:<\/p>\n
\tClear health record.
\n\tClear credit and criminal record.
\n\tTwo written references.<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( http:\/\/www.faircape.co.za\/ ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Faircape Group","_company_website":"http:\/\/www.faircape.co.za\/","_company_tagline":"The Faircape Group is an independent development and property management company with more than 30 years of success in the industry. We incorporate free standing homes, sectional title units, as well as mixed use residential and commercial buildings. The recent acquisition in joining the retirement ... read moresector has seen the Group grow beyond expectation. We are a private company with core values to build, manage and maintain our developers. This positions us as one of the most successful property development and management companies in the Western Cape. Our aim is to strive to stay ahead of the market competitors, its approval to development, coupled with unparalleled flexibility. This has made our company an exciting and constantly evolving player in the Cape Town property market. 25 Protea Road, Claremont","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[15],"job-types":[12],"class_list":{"0":"post-35201","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-western-cape","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/35201","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=35201"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=35201"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=35201"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}