ROLE PURPOSE<\/p>\n
\tTo maintain excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios. To actively resolve all client queries that have been escalated to Service Consultant within a reasonable timeframe and to actively identify leads for respective Key Account Managers. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.\u00a0<\/p>\n
KEY RESPONSIBILITIES include the following. Other duties may be assigned.\u00a0<\/p>\n
\tEnsures that the service offering provided satisfies customers\u2019 needs, and identifies leads across their allocated Key Account Managers Portfolios.
\n\tResolve all enquiries or queries escalated to you by your Account Managers within a reasonable timeframe.
\n\tEnsure that your portfolio is sufficiently serviced to ensure customer satisfaction.
\n\tEnsure that clients\u2019 portfolios data integrity is accurately maintained.
\n\tAssists with preparing and presenting business proposals to both existing and new potential customers
\n\tMaintains close relationships with the Accounts Manager in order to capitalise on opportunities identified.
\n\tEnsures effective management of documentation and records as defined within the customer\u2019s document retention strategy by informing customers of past due dates.
\n\tDeals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.\u00a0<\/p>\n
MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE:\u00a0<\/p>\n
The requirements listed below are representative of the knowledge, skill, and\/or ability required.\u00a0<\/p>\n
\t3 years B- Degree
\n\tAt least 6 years solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain
\n\tExcellent command of the English language
\n\tMust have excellent communication and interpersonal skills.
\n\tMust pay attention to detail
\n\tMust be focused on achieving results
\n\tMust be a team player
\n\tMust have business acumen and be able to communicate at all levels
\n\tMust be highly computer literate
\n\tDemonstrate excellent organisational skills
\n\tMust have own vehicle and valid driver\u2019s licence<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
metrofile.simplify.hr<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/metrofile.simplify.hr","_company_name":"Metrofile","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"Metrofile is the market leader in both physical and digital information and records management in Africa. Services include records storage and management, image processing, backup storage and management, records management software and records management consultancy, business continuity and IT cont... read moreinuity, file plan development, confidential records destruction and paper recycling.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[15],"job-types":[12],"class_list":{"0":"post-35254","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-western-cape","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/35254","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=35254"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=35254"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=35254"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}