Job Description<\/p>\n
\tCapeNature seeks to appoint an enthusiastic IT Helpdesk Technician to join our productive team at CapeNature. If you are a proactive, detail orientated problem solver, the IT Helpdesk position is suited for you. Applying for this position you should be technically hands-on, comfortable with working independently and able to manage tasks with a sense of urgency. You are a person that takes ownership of issues, communicates clearly with both technical and non-technical users, and is always looking to improve the end-user experience.<\/p>\n
KEY PERFORMANCE AREAS:<\/p>\n
KRA 1: End User support\/ Service Desk Support and Service Delivery<\/p>\n
\tEnsure that 90% of all open calls are converted and resolved within the specified Service Level
\n\tKeep all the sites up-to date with the current infrastructure.
\n\tCoordinating with internal business departments and IT teams to schedule device setup, user account creation, and orientation support.
\n\tDeactivating and secure user accounts and access credentials in line with security policies.
\n\tEnsure all authorised users have access to required network resources
\n\tHardware and Software maintenance
\n\tPreparing and configuring laptops, desktops, mobile devices, and accessories for users.
\n\tInstalling operating systems, security tools, and corporate applications according to Entity policy and standards.
\n\tRetrieving, wiping, and reimaging devices to maintain data integrity and compliance.
\n\tSupport the IT team in developing and implementing automations for IT processes.
\n\tCollaborating with Software and Network teams on IT infrastructure needs.
\n\tGeneral Desktop Support
\n\tResponding to and resolving hardware\/software incidents and service requests via ticketing system.
\n\tAssisting with conference room equipment, VPN connectivity, and peripheral troubleshooting.<\/p>\n
KRA 2: ICT Governance and Security Compliance<\/p>\n
\tAdhere to prescribed governance procedures and processes
\n\tApplying security patches and performing regular system updates.
\n\tPerforming regular audits of employee devices
\n\tEnsure relevant policy and procedures are followed
\n\tEnsure information security policy is followed
\n\tEnsure that the data retention policy is followed<\/p>\n
KRA 3: ICT Hardware Asset Administration<\/p>\n
\tKeep record of all ICT Assets that are being assigned to clients and filing the documentation.
\n\tDocumenting assets return and update inventory records.
\n\tMaintaining up-to-date IT Asset documentation.
\n\tMaintaining accurate inventory of IT assets and software licenses.<\/p>\n
Requirements:<\/p>\n
\tMatric (Grade 12).
\n\tNQF Level 5 IT Diploma (Technical Support, IT Systems, Information Technology or similar).
\n\tProficiency with Windows, and common enterprise applications (e.g., Microsoft 365)
\n\tExcellent problem-solving and troubleshooting skills.
\n\tStrong communication and interpersonal skills.
\n\tNo Criminal record<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"CapeNature","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"CapeNature is the biodiversity conservation authority in the Western Cape, South Africa promoting sustainable eco-tourism and access.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[15],"job-types":[12],"class_list":{"0":"post-35325","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-western-cape","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/35325","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=35325"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=35325"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=35325"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}