Job purpose<\/p>\n
\tThe primary purpose of the Client Service Consultant is to process Claims on the Lisp Platform, including Discretionary claims, Withdrawal claims, Retirement claims and Savings withdrawal claims.<\/p>\n
Key Outcome<\/p>\n
\tMaintain control of work\u00a0on hand daily to ensure all transactions are actioned within turnaround time.<\/p>\n
Processes and service reporting<\/p>\n
\tAll tasks allocated are processed within standard SLA as per the relevant procedures.
\n\tClosing of tasks within TAT, with all relevant documents attached, attaching all documents to the relevant folders.
\n\tLoading and Authoring Claims (incl switches) per the relevant procedures.
\n\tAccurate use of D365, statuses & notes
\n\tAdherence to all internal protocols on administration.
\n\tRecording Errors to identify training Needs and to prevent future errors
\n\tGuiding and supporting peers with ongoing training of new staff and other areas as required by the business.
\n\tEnsure that all emails coming to the mailboxes are attended to.
\n\tAct to ensure that both proactive & reactive communication is accurate, comprehensible, recipient friendly, on time, thorough and adheres to client service standards<\/p>\n
Queries and complains<\/p>\n
\tEnsure that queries are acknowledged and responded to accurately and within agreed time
\n\tUpskill the team to be able to handle queries
\n\tManage complex queries, and resolve escalated queries
\n\tResponsible\u00a0for team related Audit queries<\/p>\n
Qualifications and experience<\/p>\n
\tGrade 12
\n\tHaving achieved or studying towards a relevant Degree\/ Tertiary Qualification and\/or Post Graduate qualification advantageous
\n\t5 years administration experience
\n\tCompass\/D365 an advantage<\/p>\n
What will make you successful in this role?<\/p>\n
Competencies\u00a0<\/p>\n
\tClient focus
\n\tStrong knowledge and experience in the Linked Investment Service Providers (LISP) Industry.
\n\tKnowledge on legislation specific to the Pension Funds Act and the Long-Term Insurance Act
\n\tCultivates innovation
\n\tCollaborates
\n\tBeing resilient
\n\tDrive results
\n\tRule orientation
\n\tAbility to delegate
\n\tAbility to manage expectations
\n\tResponsible & accountable
\n\tResourceful problem solver
\n\tEffective Communicator<\/p>\n
Attributes<\/p>\n
\tPositive, enthusiastic attitude
\n\tTeamwork
\n\tAbility to thrive under pressure
\n\tHonesty, integrity and respect
\n\tAbility to adapt to change<\/p>\n
Closing Date:\u00a015 May 2026<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( ) or<\/p>\n
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