Role Description:<\/p>\n
\tThe Sales Call Centre Supervisor plays a key role to lead , manage the sales call centre team, this includes coaching , training , tracking and evaluating the CC sales team performance to meet expected outcomes , the CC sales supervisor will manage all CC ops processes and ensure compliance with his\/her team,The role is founded on the three pillars of effective team leadership: Manage, Develop, and Lead<\/p>\n
Key Responsibilities:<\/p>\n
Your duties and responsibilities as the Lumkani Sales Call Centre Supervisor will include:<\/p>\n
Sales and Operations:<\/p>\n
\tLead Management: Drive sales from social media leads, rejoin leads from lapsed customers, and new customers with the fire device who have not signed up for fire cover, plan and coordinate all other lead generation channels while ensuring the desired conversion achievement from the team.
\n\tManagement of the lead pipeline: ensure efficiency management of the sales leads pipeline and achieve the expected sales efficiencies through effective team leadership.
\n\tSales Conversion: Convert applications to sales from current customers on the application stage.
\n\tSales Performance: Consistent sales production performance is an integral part of this role. The CC sales team must meet or exceed all sales targets (minimum 60 applications a month and minimum 37 sales monthly).
\n\tTeam Sales target setting and achievement : Communicate and lead set \u00a0daily, weekly and monthly applications and sales target to the CC sales team and achieve set outcomes through effective team leadership.
\n\tProcess Execution: Manage and execute all Operations, Marketing, and Sales work procedures. This includes achieving Lumkani sales, operations, and marketing goals.
\n\tDaily Management: Monitor productivity and drive KPIs on a daily basis in collaboration with line manager
\n\tCapacity & Reporting: Responsible for People\/Capacity\/Daily reporting management<\/p>\n
Required Knowledge and Experience\u00a0\u00a0 \u00a0<\/p>\n
\t2 years of relevant administrative experience
\n\tIndustry exposure: Financial services\/ Fintech
\n\tComputer literacy; MS Office\/Google Workspace (Excel\/Word); Numerically confident
\n\tExperience with CRM systems and planning tools (Trello\/Asana)
\n\tStrong communication, time management, and problem-solving skills
\n\tVery good attention to detail
\n\tAbility to work under pressure and adapt to change<\/p>\n
Team Leadership:<\/p>\n
\tSupervision: Supervise, manage, and lead call centre sales team
\n\tPerformance Management :Conduct weekly coaching session with individual CC sales team members
\n\tQuality Management: Plan and conduct teams daily and weekly calls quality assessments and take corrective action through couching, training
\n\tTeam Development: Focus on attendance, sales numbers, and customer relationships within the team<\/p>\n
Training and Upskilling:<\/p>\n
\tTeam and Agents Development :In coordination with the training department , analyse and assess training needs then upskill agents, such as training them on “rejection comebacks” using scripts and vernacular to re-engage clients and bring them back into the sales flow.
\n\tProcess Ownership: Implement process development information, CC KPI tracker , Sales Scorecard and Sales daily calls assessments \u00a0from \u00a0Operations manager\/ HOS, ensure its execution and escalate any deviations
\n\tNew CC Sales Agent onboarding :Coordinate and resources with the Learning and development specialist and report any deviations to the HR Manager and Sales Management team.<\/p>\n
Educational Requirements\u00a0\u00a0 \u00a0<\/p>\n
\tMatric
\n\tDiploma or higher education in Sales \/Business \u00a0Management or any relevant Qualification.<\/p>\n
Deadline:12th May,2026<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( http:\/\/www.hollard.co.za ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Hollard Insurance","_company_website":"http:\/\/www.hollard.co.za","_company_tagline":"All right, all right - let\u2019s cut to the formalities. Here's the deal. At Hollard, we get up in the morning to ensure people sleep better at night. Our job is to look after the stuff our customers love. In fact, 5 million people already trust us with their stuff. That's pretty big deal... read more to us. http:\/\/www.hollard.co.za Impressum The Hollard Insurance Co. Ltd (Reg No 1952\/003004\/06) is an Authorised Financial Services Provider. Hollard Life Assurance Co. Ltd (Reg No 1993\/001405\/06) is an Authorised Financial Services Provider. Hollard Investment Managers Pty Ltd (Reg No 1997\/001696\/07) is an Authorised Financial Services Provider. Specialties Funeral insurance, Life insurance, Hospital Cash Back Plan insurance, Motor Xtender vehicle warranty insurance, Pay As You Drive usage-based car insurance, Motor and Household insurance, and Parnership philosophy - Flexible approach 22 Oxford Road, Parktown, Johannesburg","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-35517","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/35517","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=35517"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=35517"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=35517"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}