About the role:<\/p>\n
\tWe are looking for an experienced Concierge\/Junior Facilities Coordinator to ensure continuity of front-office, communication, and facilities support services during and after the transition. The new office environment will require enhanced coordination across reception, helpdesk, access control, vendor management, and employee support as teams adapt to the new workspace, systems, and operating procedures.
\n\tTo support this transition and maintain seamless operations, a Backup Helpdesk and Switchboard Support Function will be established. This function will operate as an extension of the main reception and facilities helpdesk, providing relief cover, managing overflow requests, and ensuring uninterrupted service delivery in line with the company’s standards of professionalism, customer service, and operational excellence.<\/p>\n
What you will bring:<\/p>\n
\tSenior Certificate
\n\tAt least 1-2 years front desk\/facilities coordination\/junior PA\/concierge\/helpdesk support experience.
\n\tYouthful, energetic and bubbly personality.
\n\tExcellent communication skills.
\n\tStrong administration & coordination skills.
\n\tComputer literacy.<\/p>\n
What you will be doing:<\/p>\n
Catering Deliverables<\/p>\n
\tStep in when the primary receptionist is unavailable (lunch, leave, training, breaks, meetings).
\n\tAnswer and transfer internal and external calls professionally in line with the company brand standards.
\n\tWelcome visitors, ensure they are registered, issued access cards, and directed appropriately.
\n\tMaintain a professional and hospitable front-desk environment.<\/p>\n
Helpdesk Support (Backup Function)<\/p>\n
\tLog all incoming facilities-related requests on the Helpdesk System (front office, cleaning, access control, maintenance, etc.).
\n\tMonitor outstanding tickets and follow up with relevant internal teams or service providers.
\n\tAssist in resolving minor issues and escalate critical or unresolved ones to the primary team or Soft Services Manager.<\/p>\n
Continuity of Operation<\/p>\n
\tEnsure consistent service delivery during planned\/unplanned absences of the main receptionist\/helpdesk personnel.
\n\tMaintain alignment with all company’s standard operating procedures, communication protocols, visitor management processes, and security guidelines.
\n\tEnsure seamless handover between primary and backup roles (handover log\/book, outstanding tasks, visitor lists, access requests).<\/p>\n
Closing Date\u00a008 May 2026<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"CBRE Excellerate","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"CBRE Excellerate provide an integrated suite of high-quality real estate services across Africa and the Middle East, including facilities management, advisory & transaction services, project & development management, broking, valuations and property management (outside of South Africa) and will allo... read morew us to expand the self-delivery of integrated facilities management services to enterprise clients. Productivity, reliability, engagement, quality, brand\u2014the workplace contributes to business results, whether it\u2019s an office, a retail outlet, a laboratory, a data centre, a manufacturing environment or a virtual location. We support predominantly corporate clients who buy services on a contracted basis all across Europe, the Middle East and Africa \u2014even globally, depending on their portfolio.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[18],"class_list":["post-35522","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-contract"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/35522","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=35522"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=35522"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=35522"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}