Job Description<\/p>\n
\tAt Cell C, we are not just a telecommunications company; we are a people-centric and consumer-focused organization committed to delivering exceptional experiences to our customers.
\n\tIn line with our dedication to customer-centricity, we are seeking a\u00a0Senior UX (User Experience) and UI (User Interface) Designer\u00a0to join our dynamic team of\u00a0#Unstoppables.<\/p>\n
Purpose of the Job:<\/p>\n
\tCell C is a leading telecommunications company in South Africa, committed to providing innovative solutions and exceptional service to our consumers (B2C) and business customers (B2B). Cell C is positioned as a Spirited Disruptor and values integrity, transparency, honesty, and simplicity.
\n\tWe are seeking a talented and experienced Senior UX\/UI Designer to join our dynamic team. The Senior UX\/UI Designer is accountable for designing and optimising end-to-end customer experiences across digital and assisted channels, ensuring seamless, intuitive, and commercially effective interactions that drive conversion, customer satisfaction, and cost efficiency.
\n\tThe role is transformational in nature and will lead the acceleration required for service design to become a leading competence within Cell C.<\/p>\n
Main Responsibilities:<\/p>\n
Experience and Journey Design<\/p>\n
\tLead the design and optimisation of end-to-end customer journeys e.g. onboarding, upgrades, self-service, payment
\n\tTranslate business requirements into user flows, wireframes, and interaction models
\n\tSimplify complex processes e.g. Interception of Communications Act registration (RICA), sim swap, credit vetting, plan selection, provisioning
\n\tConceptualise and enhance customer experience across the full digital lifecycle, with focus on conversion and attribution
\n\tEnable personalized, omnichannel experiences across web, app, WhatsApp, USSD, and assisted channels<\/p>\n
Interface Design and Design Systems<\/p>\n
\tLead the UI design process from concept to development hand-off
\n\tOwn, maintain, and evolve the digital design system in Figma across all touchpoints
\n\tAct as design authority and quality gatekeeper for component creation, updates, deprecation, consistency, and quality assurance across all outputs
\n\tDesign high-quality, responsive interfaces for complex products and pricing structures
\n\tEnsure design-to-development alignment, acting as primary interface into development teams for components and template rollout<\/p>\n
Research, Testing and Continuous Optimisation<\/p>\n
\tDrive and support user research and testing (e.g. usability testing, focus groups, surveys)
\n\tTranslate product vision into validated design solutions through prototyping and iterative testing
\n\tAnalyze user behaviour using tools such as Google Analytics 4 and heat-mapping platforms
\n\tIdentify and resolve UX\/UI issues and friction points across digital platforms
\n\tOptimise conversion funnels, content, and journeys across owned channels<\/p>\n
Delivery, Operations and Performance<\/p>\n
\tManage end-to-end design delivery, ensuring timeous execution across internal teams and agency partners
\n\tOversee website and mobile platform design operations, including campaign content implementation, functional component design, and conversion tracking alignment
\n\tWork closely with development teams to ensure on-brand execution, accurate implementation, and performance scalability
\n\tProduce high-quality outputs including journey flows, prototypes, storyboards, and visual designs<\/p>\n
Leadership, Collaboration and Domain Influence<\/p>\n
\tProvide design leadership and mentorship to designers and cross-functional team members
\n\tAct as final design approval authority to ensure consistency and quality across all digital touchpoints
\n\tCollaborate with marketing, brand, commercial, and product teams to shape roadmaps based on UX insights
\n\tFacilitate design workshops and stakeholder alignment sessions
\n\tStay informed on industry trends and competitor benchmarks to maintain a competitive edge
\n\tProvide thought leadership across the organisation, driving digital experience excellence and commercial outcomes<\/p>\n
Minimum Qualification<\/p>\n
\tBachelor’s Degree or Diploma (NQF Level 6\u20137) in one of the following:
\n\tHuman-Computer Interaction (HCI)
\n\tInteraction Design
\n\tUX Design
\n\tMultimedia or Digital Design
\n\tGraphic Design
\n\tA postgraduate qualification in UX, Design Thinking, or a related field is advantageous<\/p>\n
Experience<\/p>\n
\t6\u201310+ years of experience in UX\/UI or Product Design at a lead level
\n\tStrong portfolio demonstrating end-to-end journey design and high-quality UI execution
\n\tProven experience managing design systems at scale
\n\tProficiency in Figma, Adobe Creative Suite, and modern design tooling
\n\tExperience with workflow systems such as Jira, ClickUP and Monday.com is an advantage
\n\tStrong understanding of digital analytics, conversion optimisation, and omnichannel ecosystems
\n\tExperience in complex, regulated industries (telecommunications, banking, e-commerce) preferred<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Cell C","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"At Cell C, we know that because change is inevitable, growth is up to us. While some see change as taking a step back, we see it as a chance to take two steps forward. We believe in embracing change, willing it and being it. That is why since 1999, Cell C Limited has been a proudly South African Lev... read moreel 2 BBBEE customer-first mobile operator that promotes digital inclusion to enhance lives. As an enabler committed to bridging the digital divide in South Africa and ensuring that everyone enjoys the benefits of a modern connected world, we strive to give you world-class products and services to help you change your world. In 2020, we ranked the 19th Most Valuable South African brand in the BrandZ analysis, and as a testament to our focus on service excellence, we have won the 2018\/2019 Ask Afrika Orange Index Award. We are committed to playing our part in transforming our society through education, gender empowerment, and digital inclusion initiatives. Our commitment to gender empowerment through our flagship programme Take A Girl Child To Work Day\u00ae has netted three Standard Bank Top Women Awards.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-35580","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/35580","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=35580"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=35580"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=35580"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}