The Role<\/p>\n
\tAs Hotel Manager at The Bay Hotel, you carry full responsibility for the day-to-day performance of the property. You lead through your Heads of Department, ensuring smooth operations, consistent standards and a strong service culture across all areas of the hotel.
\n\tYou act as the on-site ambassador for both The Bay Hotel and the Village n Life brand, balancing guest satisfaction, team leadership and commercial discipline. Working closely with Group Operations, property stakeholders and support teams, you ensure standards are upheld, risks are managed and the hotel operates efficiently within a seven-day hospitality environment.
\n\tThis role requires confident leadership, operational sharpness and a visible, hands-on presence across the hotel.<\/p>\n
Key Responsibilities<\/p>\n
\tTake full ownership of daily hotel operations across all departments.
\n\tLead, manage and support Heads of Department and senior team members.
\n\tMaintain high guest service standards and resolve guest concerns decisively.
\n\tDrive a consistent service culture aligned with The Bay Hotel brand standards.
\n\tEnsure clear communication and collaboration across all hotel departments.
\n\tUphold property exclusivity, security and health & safety standards.
\n\tMaintain in-depth knowledge of the property, room categories, facilities and surrounding area.
\n\tConduct regular walkabouts to ensure front- and back-of-house standards are consistently met.
\n\tOversee duty management, rostering and operational coverage.
\n\tImplement and maintain SOPs across all operational areas.
\n\tMonitor service delivery, productivity levels and operational readiness.
\n\tEnsure food and beverage standards, presentation and quality are upheld without deviation.
\n\tOversee stock control, purchasing processes and supplier compliance.
\n\tMonitor daily cash-ups, variances, voids and operational risks.
\n\tManage incident reporting and corrective actions.
\n\tOversee online guest feedback and reputation platforms.
\n\tEnsure legislative, operational and compliance requirements are met.
\n\tPrepare and review operational and management reports.
\n\tWork closely with Finance to manage budgets, cost controls and variances.
\n\tSupport recruitment, onboarding, training and performance management on property.
\n\tApply fair, consistent and compliant people management practices.
\n\tParticipate in duty management, night shifts and senior management cover as required.<\/p>\n
What We\u2019re Looking For<\/p>\n
\tRelevant tertiary qualification in Hospitality Management or a related field.
\n\tMinimum 2 years\u2019 experience in a Hotel Manager or similar senior role within a 4- or 5-star environment.
\n\tStrong operational knowledge across rooms, food and beverage and service delivery.
\n\tProven leadership ability within a fast-paced, guest-facing operation.
\n\tSolid understanding of hospitality compliance, health & safety and risk management.
\n\tFinancial awareness with experience managing budgets, costs and controls.
\n\tConfident communicator with the ability to lead teams and engage guests professionally.
\n\tHands-on leadership style with strong attention to detail.
\n\tFlexibility to work hours aligned to a seven-day hotel operation.<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
www.linkedin.com<\/p>\n
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