Job Description<\/p>\n
\tAn exciting opportunity is available for a skilled Field Engineer to join a dynamic and client-focused Field Team, based in Gauteng.
\n\tIn this role, you will take ownership of maintaining and supporting dedicated SLA clients, while also getting involved in a variety of ad-hoc technical challenges and project work across a diverse client base.
\n\tWorking closely with the Field Team Leader, you will play a key role in delivering reliable, high-quality IT services and ensuring client environments run smoothly, securely, and efficiently.<\/p>\n
Duties and Responsibilities:<\/p>\n
\tTroubleshoot, maintain, and perform updates\/upgrades on software systems
\n\tInstall and configure software, including email clients, antivirus, and approved third-party applications
\n\tMaintain, upgrade, and troubleshoot customer hardware such as PCs, peripherals, and network devices
\n\tLiaise with external vendors and suppliers for warranty repairs and maintenance
\n\tMaintain and troubleshoot backup solutions for desktops and servers where applicable
\n\tConduct routine site checks on servers and network connectivity
\n\tAssist Service Desk and in-office engineers when required
\n\tProvide support and guidance to junior engineers
\n\tEscalate complex issues to senior resources or relevant teams
\n\tAccurately complete timesheets and travel claims, updating daily where possible
\n\tFollow and manage the daily scheduled calendar, including updates and changes
\n\tRequest quotes with accurate specifications for hardware and software
\n\tCommunicate effectively with clients regarding updates, maintenance, and troubleshooting
\n\tManage small projects under supervision of the Team Leader or Manager
\n\tEnsure adherence to SOPs and contribute to documentation
\n\tMeet performance targets including billable hours, SLA compliance, and customer satisfaction
\n\tIdentify opportunities to upsell company products and services<\/p>\n
Minimum Requirements:<\/p>\n
\tOwn reliable vehicle
\n\tReliable Smart phone<\/p>\n
Education and Experience:<\/p>\n
\tCompTIA A+ or equivalent experience
\n\tCompTIA Network+ or equivalent experience
\n\tMCSA \/MCSE Certification
\n\tMinimum 5 years’ relevant field experience<\/p>\n
Knowledge and Skills:<\/p>\n
\tStrong troubleshooting and problem-solving skills
\n\tSolid understanding of hardware, networking, and software environments
\n\tAbility to work independently and within a team
\n\tGood communication and client engagement skills
\n\tTime management and organisational abilities
\n\tExperience working within SLA-driven environments
\n\tAbility to mentor and support junior staff<\/p>\n
Salary:<\/p>\n
\tMarket-related (dependent on experience and qualifications)<\/p>\n
Benefits:<\/p>\n
\tProvident Fund
\n\tDeath & Disability Cover
\n\tSalary Protection
\n\tReferrals Bonus
\n\tLong Service Awards
\n\tLeave
\n\tBursaries
\n\tEmployee Assistant Programme
\n\tCell Phone Allowance
\n\tFuel Re-imbursement<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( http:\/\/www.nticesearch.com ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Ntice Sourcing Solutions","_company_website":"http:\/\/www.nticesearch.com","_company_tagline":"Ntice looks to improve efficiencies within the recruitment industry through automating manual processes and procedures, allowing businesses to drastically reduce the cost of advertising, agency spend and size of back office recruitment teams. Recruitment is an expensive component of any business ... read moreTalent Attraction Strategy. Ballito, Dolphin Coast, 4399, South Africa","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":{"0":"post-35656","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-gauteng","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/35656","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=35656"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=35656"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=35656"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}