Job Purpose<\/p>\n
\tResponsible for the effective day-to-day shift management of Food & Beverage operations (including restaurants, mini-bars, beverage operations), with specific regard to achieving profitability across F&B outlets; maintaining products and standards of operation; maximising customer satisfaction; delivery of the F&B business objectives, and developing a cross-functional talent pipeline within food & beverage.<\/p>\n
Key Performance Areas<\/p>\n
Delivered F&B Plan Implementation\u00a0 \u00a0 \u00a0 \u00a0\u00a0\u00a0 \u00a0 \u00a0 \u00a0\u00a0<\/p>\n
\tDevelop outlet objectives and deliverables in line with Unit F&B strategy
\n\tFacilitate the communication and implementation of F&B deliverables for the outlet
\n\tConduct risk analyses i.t.o impact on short term profit margins
\n\tProvide clear delegation of authority and accountability for deliverables
\n\tManage and allocate people and operational resources\u00a0
\n\tCommunicate plans relative to promotions and strategies to relevant staff and stakeholders within the unit
\n\tAlign plans with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property<\/p>\n
Shift Management<\/p>\n
\tPut in place staff scheduling and duty allocations to ensure maximum coverage
\n\tHandle shift briefings \/ handovers \/ shift reports
\n\tInteract and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
\n\tManage staff appearance and floor appearance\/ functioning of equipment and systems for the various outlets
\n\tProvides feedback and reports back to management on the performance and challenges within the F&B outlets
\n\tManage the control of stock and operating equipment as per SOP
\n\tCash-ups at the end of the shift
\n\tCompletes shift reports<\/p>\n
Product Enhancement<\/p>\n
\tCollaborate with the F&B Manager to complete a competitor analysis of food and beverage in property catchment areas including pricing comparisons
\n\tConduct product performance analyses \/ reviews and make recommendations to address opportunities and gaps
\n\tProvide product rationalisation on a regular basis or as required
\n\tMotivate new product enhancements
\n\tCompile action plans for\u00a0 the implementation of approved projects
\n\tMeasure ROI and performance on a regular basis<\/p>\n
F&B Standards & Governance<\/p>\n
\tMonitor F&B standards and processes
\n\tAlign practices with new legislative compliance around health, hygiene, safety and the environment
\n\tImplement sufficient control measures (including systems and processes) & checks within each outlet to mitigate any financial risk to the business. All staff in F&B to adhere the policy and procedures.
\n\tConduct weekly walkabouts of all F&B front of house and back of house areas to monitor compliance
\n\tEncourage a waste management culture and ensure all staff are trained.
\n\tWork with internal stakeholders (maintenance, finance, HR, and security) to identify risk areas and address these\u00a0<\/p>\n
People Management\u00a0<\/p>\n
\tManage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
\n\tManage productivities and payroll costs for the outlet
\n\tIdentification of employee training needs
\n\tPerform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
\n\tManage employee relations within the department
\n\tStaff communication and motivation
\n\tPerformance contracting, reviews and development
\n\tProvides resources and removes obstacles\u00a0 to performance
\n\tRecruit and resource for talent for positions within the department
\n\tOnboarding of new staff members<\/p>\n
F&B Cost Controls<\/p>\n
\tParticipate in the preparation of budget forecasts & controls for the outlet
\n\tConsolidate Capex requirements for specific outlets
\n\tGuide and consolidate the completion of Cost of Sales reports including:
\n\tTheoretical COS per outlet for food & beverage respectively.
\n\tRecipes \u2013 Recipe links needs to be in place to ensure accuracy and legitimacy of theoretical as well as put us in a position for the theoretical to be system generated.
\n\tFood recipe \u2013 All menu item food recipes to be reviewed and signed off and where needed recaptured into the system MC or IFS to ensure accurate food theoretical.
\n\tProcurement \u2013 All supplier prices and supplier price quotes to be reviewed and monitored on a monthly basis going forward to ensure we monitor and track price movements to minimize input cost fluctuations.
\n\tCost control \u2013 oversee the conducting of accurate stock takes in line with Company process. Use stock takes variance reports to manage underperforming outlets in relation to COS<\/p>\n
Customer Relationship Management<\/p>\n
\tEnsures that guests are treated with courtesy and respect at all times
\n\tInteract with guests and provide professional service standards and solutions
\n\tHandle any escalated complaints, disputes and suggestions as required
\n\tEngage with customers and provide a customer experience within the outlet \/ on the floor that will support brand loyalty ensuring SI as the brand of choice
\n\tBe present on the floor during service \/ promotions or functions
\n\tConduct staff training on product knowledge \/ promotions (including promotion information, functions, facilities, etc)
\n\tProvide post-mortem feedback with regards promotions to ensure these are always relevant and effective
\n\tShift handover ensures that staff have sufficient insights and information with regards VIP customers visiting the property<\/p>\n
Job Requirements<\/p>\n
Education<\/p>\n
\t3 year Hotel School Diploma or equivalent National Qualification at a Diploma level\u00a0
\n\tGrade 12<\/p>\n
Experience<\/p>\n
\t5-6 years in the Food and Beverage industry of which at least
\n\t3 years experience in a Supervisory role within the Food and Beverage environment
\n\tFood and Beverage experience in a Hotel environment would be an advantage\u00a0<\/p>\n
Work conditions and special requirements<\/p>\n
\tAbility to work shifts that meet operational requirements
\n\tPhysically able to move operating equipment
\n\tHave an open attitude to perform similar functions in alternative outlets due to operational requirements<\/p>\n
Technical \/ proficiency competencies<\/p>\n
\tFood & Beverage Costing
\n\tFood & Beverage Product Knowledge
\n\tSpeciality beverage knowledge \u2013 wine, barrister
\n\tTeam Planning
\n\tOperational Management
\n\tProduct Development
\n\tStock control
\n\tIntermediate Computer Skills
\n\tMicros \/ Opera is preferred<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( https:\/\/www.suninternational.com\/ ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Sun International","_company_website":"https:\/\/www.suninternational.com\/","_company_tagline":"The Sun International brand has a proud legacy in the gaming, hospitality and entertainment sector. Its superior hotels and resorts portfolio makes it a recognized premium brand. The Sun International Group has a diverse portfolio of assets including world class five star hotels, modern and well loc... read moreated casinos, and some of the world\u2019s premier resorts. Our destinations offer experiential luxury, enduring quality and incredible adventure, supported by an authentic dedication to personal service. Today, Sun International is one of Africa\u2019s largest tourism, leisure and gaming groups and operates or has an interest in a total of 18 resorts, luxury hotels and casinos. Our entry into Latin America began in Chile in 2008 and has been a success story for the Group, giving us the track record and confidence to look for more opportunities that offer gaming opportunities in the region. Sun International\u2019s Latin American portfolio (Monticello Grand Casino in Chile, the Ocean Club Casino in Panama and the Sun Nao Casino in Colombia) has now been merged with the casino and hotel portfolio of Chile-based leader in the gaming and entertainment industry, Dreams SA, making it the largest gaming company in Latin America with operations in Chile, Peru, Colombia and Panama. Our approach has been to differentiate our hotels, resorts and casinos in architecture, service, experience, location and the mix of entertainment and activities. Creating lasting memories for our guests and customers is a core part of our DNA. We\u2019ve created some the world\u2019s most iconic hotels from The Palace of The Lost City at Sun City to The Table Bay Hotel in Cape Town. The creative architecture of these properties and the blending of their designs with their local environment make each property unique. We are committed to the development of all our employees and we make sure that equal opportunities and economic empowerment form the backbone of our human resource practices. 6 Sandown Valley Crescent, Sandton Gauteng, South Africa","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[15],"job-types":[12],"class_list":{"0":"post-35671","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-western-cape","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/35671","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=35671"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=35671"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=35671"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}