Purpose of the Role<\/p>\n
\tThis role is ideal for a hands-on, technically driven individual who enjoys working in the field. The purpose of this role is to install, maintain, and troubleshoot fibre optic systems and network infrastructure.
\n\tThis includes inspecting and testing optical components, measuring signal strength, and ensuring optimal performance from the Node through to Access Points.
\n\tYou will be responsible for the upkeep and maintenance of the Network across Nodes, Distribution, and Access layers, while engaging directly with both residential (FTTH) and business (FTTB) clients to ensure a reliable, high-quality connection.<\/p>\n
Key Responsibilities<\/p>\n
\tPlanning
\n\tAnticipating problems.
\n\tDeciding work priorities based on Maintenance Department Escalation Matrix.
\n\tEnsuring correct information is communicated to relevant maintenance teams in all regions.
\n\tAssisting Maintenance Supervisors with planning and action plan.<\/p>\n
Co-operating \/ Liaising<\/p>\n
\tAchieving co-operation at work from peers.
\n\tCo-operating on joint projects with other disciplines, departments, organisations.
\n\tLiaising with supervisory grades.<\/p>\n
Investigating \/ Observing \/ Searching \/ Collecting<\/p>\n
\tAsking questions to establish information required.
\n\tEstablishing information for purpose of proof, validation or evidence.
\n\tNoting unusual occurrences.
\n\tReceiving audio instructions via radios, telephones or computers (Emails).
\n\tReferring to technical manuals where applicable.
\n\tScanning written information for useful content.
\n\tSearching literature or other data sources.
\n\tWatching an operation or process to detect a problem.
\n\tWatching out for health and safety hazards where applicable.<\/p>\n
Reviewing \/ Evaluating (Systems \/ Methods)<\/p>\n
\tChecking adherence to schedules.<\/p>\n
Handling Information \/ Following Instructions<\/p>\n
\tEntering details into a computer and or handheld device.
\n\tEntering details into non-computer records.
\n\tFollowing instructions given directly by word of mouth.
\n\tFollowing logical instructions to operate a method or system.
\n\tFollowing printed diagrams.
\n\tFollowing written instructions.<\/p>\n
Problem Solving \/ Designing<\/p>\n
\tFinding new ways to improve the efficiency of an operation.
\n\tGenerating solutions to problems and presenting it to Line Management.<\/p>\n
Analysing \/ Diagnosing<\/p>\n
\tAnalysing numerical information.
\n\tAnalysing written information.
\n\tBreaking down a procedure into logical steps.<\/p>\n
Checking<\/p>\n
\tChecking all materials are correctly available for a project or operation.
\n\tChecking correct recording of information in reports, documents, ledgers, etc.
\n\tChecking correct recording of information onto computer screens or printouts.
\n\tChecking points of detail.
\n\tChecking RT Tickets or another formal authorisation (Solid Contractor App).
\n\tSupport Metro Engineers where applicable and where requested following correct process.
\n\tSupport Service Delivery where applicable and where requested following correct process.
\n\tSupport IP Core where applicable and where requested following correct process.
\n\tChecking work completion to a set standard and or as per Frogfoot Specification.
\n\tChecking work has been carried out to specification and within SLA .
\n\tCounting items accurately.
\n\tExamining drawings to check all information included and accurate.
\n\tVerifying the accuracy of calculations applicable to Frogfoot Network.<\/p>\n
Presenting \/ Instructing \/ Briefing<\/p>\n
\tExplaining systems, procedures or controls to other people.
\n\tInstructing others in the use of tools, equipment and or software.
\n\tReading out aloud from a prepared script.<\/p>\n
Informing \/ Discussing \/ Interviewing \/ Reporting<\/p>\n
\tAnswering a routine spoken enquiry in person.
\n\tAnswering critical questions about activities.
\n\tContacting a manager or supervisor for authorisation.
\n\tDiscussing issues with others for purposes of clarification or explanation.
\n\tGiving routine information by telephone.
\n\tGiving verbal instructions via radio, telephone or computer.
\n\tMaking a verbal report to a higher-level supervisor or manager.
\n\tMaking constructive verbal criticism.
\n\tMaking constructive written criticism.
\n\tProviding clear spoken information about a problem, issue or event.
\n\tProviding clear written information about a problem, issue or event.
\n\tReporting problems to a supervisor.<\/p>\n
Dealing with Customers<\/p>\n
\tBeing attentive when serving customers.
\n\tBeing polite to customers.
\n\tCoping with threats or rudeness from customer\/passengers.
\n\tEnquiring about customers’ needs.<\/p>\n
Performing Physical Tasks<\/p>\n
\tCleaning or tidying own working area (other than service area).<\/p>\n
Public Relations \/ Developing Relationships<\/p>\n
\tEstablishing relationships with antagonistic individuals.
\n\tMaintain good public relations.
\n\tReceiving telephone callers on behalf of superior.
\n\tResponding to complaints.<\/p>\n
Working Times & Expectations<\/p>\n
\t8:00 to 17:00 standard operating times Monday to Friday.
\n\tOvertime is applicable and expected when required.
\n\tStandby is applicable and expected when required.
\n\tNote that when on Standby you are expected to be available 24\/7 on the agreed time frame.
\n\tWhat You\u2019ll Need to Know
\n\tCivil Works Building Networks (Desirable).
\n\tFibre Network Installations (Essential).
\n\tFibre Network Testing & Troubleshooting (Essential).
\n\tCivil Work Reinstatements (Desirable).<\/p>\n
Skills That Will Help You Succeed<\/p>\n
\tMatric (Grade 12) or proven track record through work experience in similar role.
\n\tCFOT Certification from FOA and or similar accredited institution.
\n\t12 \u2013 24 months industry-related experience.
\n\tFTTH & FTB site Builds (Essential).
\n\tFault-finding & Troubleshooting (Essential).
\n\tInstallation of fibre duct and cable (Essential).
\n\tSplicing and testing of fibre (Essential).
\n\tInstallation of ONT\u2019s and routers (Essential).
\n\tWorking in Nodes (Essential).
\n\tEnd user signoff (Desirable).
\n\tProficient in MS Word, MS Excel, MS Outlook (Essential).
\n\tProficient PC skills (Essential).
\n\tExperience on RT or similar platforms (Essential).
\n\tExperience on Solid or similar platforms (Essential).<\/p>\n
Qualities We Value at Frogfoot<\/p>\n
\tCreating a good team spirit.
\n\tEmphasizing the importance of reaching a work objective.
\n\tEncouraging co-operation between team members.
\n\tEncouraging a faster rate of work.<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Frogfoot Networks (Pty) Ltd","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"\"Frogfoot Networks is a leading open-access fibre infrastructure provider specializing in Fibre-to-the-Home (FTTH) and Fibre-to-the-Business (FTTB) services across South Africa. Established in 2010, the company has grown into one of the most respected fibre network operators in the country, committe... read mored to delivering world-class connectivity and exceptional customer service. In addition to our premium fibre solutions, we offer Frogfoot Rise, a flexible and affordable prepaid fibre service designed for underserved communities. With 7, 14, and 30-day packages, free installation, and no contracts, Rise makes fast, reliable internet accessible to more South Africans.\"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[25],"job-types":[12],"class_list":{"0":"post-35794","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-free-state","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/35794","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=35794"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=35794"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=35794"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}