What is the purpose of this job?<\/p>\n
\tTo effectively respond to, process and resolve customer calls and incidents logged with the service desk, through operational excellence.<\/p>\n
Responsibilities:<\/p>\n
\tAdhere to all internal processes and policies in order to minimise potential disruption to business activities
\n\tProvide first line technical support to resolve service desk incidents and re-route the query or escalate as and when required
\n\tProcess all requests accurately and with maximum efficiency
\n\tEnsure that all tickets are addressed in line with Service level agreements\/business expectations
\n\tEnsure that all incidents logged with the service desk are captured on the system according to established standards
\n\tEnsure accurate and timeous resolution of all calls
\n\tShare learnings from incidents logged with the service desk team and line manager
\n\tEscalate all incidents, service requests or issues in line with levels of authority and provide feedback to customers
\n\tProvide relevant feedback on all unresolved incidents
\n\tAssist with the setting up of workstations with computers and required devices such as routers and printers, and configure appropriate software and functions according to requirements
\n\tAssist with providing administrative support services for servers, desktop and laptop computers, printers, routers, switches, firewalls, telephones, smartphones, application deployments, resetting of passwords and security updates
\n\tAssist with troubleshooting activities, resolve problems and connectivity issues and mitigate operational risks
\n\tActively support and participate in major incidents, changes and releases, disaster recovery planning and implementation projects as and when requested
\n\tAddress any gaps in knowledge or information of major incidents and raise any queries regarding instructions and guidelines to address queries, communicate status and the impact on clients
\n\tShare knowledge of previous incidents, solutions, and technical skills with team members
\n\tMaintain relationships with all customers and stakeholders in line with SLA\u2019s to achieve operational excellence
\n\tEffectively address client frustration and required service level delivery
\n\tMaintain methods of communication to keep stakeholders informed and build effective relationships
\n\tProvide administrative and technical support to the IT department and line manager
\n\tEnsure a clean and safe environment by applying housekeeping principles<\/p>\n
JOB REQUIREMENTS:<\/p>\n
\tGrade 12 or equivalent qualification required
\n\tIT certificates an advantage
\n\tRelevant IT Degree (BCom, BSc) or related qualification an advantage
\n\tMinimum 2 years\u2019 experience as a Service Desk, Help Desk Administrator required
\n\tDemonstrated experience in supporting technical desktop, laptop, and Point of Sale issues
\n\tExperience in a retail environment an advantage
\n\t\u00a0<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Signature Cosmetics","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"Signature Cosmetics & Fragrances is a Proudly South African beauty brand with stores across South Africa, Botswana and Namibia. Our brand is about giving people the power to express who they want to be no matter who they are, or where they are from. Beauty is not about how much you spend, but how co... read morenfident you feel. We aim to provide our customers with quality products at unbelievably affordable prices, thus making all categories of high-quality beauty accessible to all. We source products and raw materials from the best global manufacturers and are passionate about local manufacturing too. 50% of our products are manufactured in South Africa. Our primary products include colour cosmetics, fragrances, bath & body, skincare and beauty accessories","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":{"0":"post-35862","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-gauteng","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/35862","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=35862"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=35862"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=35862"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}