MAIN PURPOSE OF POSITION:<\/p>\n
\tThe role of an Internal Sales Support representative is to service the needs of a company’s existing clients, respond to new sales inquiries and to support the activities of the external sales team by marketing our company\u2019s brand in a way that is positive, honest, and professional. The work you do on the phone is directly linked to successful outcomes resulting from customer retention and word-of-mouth sales.<\/p>\n
Internal Sales Support Job Duties and Responsibilities<\/p>\n
Perform administration of reseller quotations<\/p>\n
\tReceive inbound customer sales inquiries and provide quotations, product\/service information, support, and pricing details in response to inbound inquiries, promoting the features and benefits of the brand\u2019s products\/services.
\n\tProcess sales orders and arrange the dispatch and administration of products\/services sold.
\n\tReceive, manage, or escalate customer complaints related to the sale of the brand’s products\/services.
\n\tRespond to Account Manager\/Reseller within 2 hours of receiving a request for a quotation with the quote or relevant SLA.
\n\tEnsure that the relevant quote is done on the Customer Relationship Management system prior to releasing the quotation:
\n\tCRM: – Load opportunity
\n\tDo\/Load Quote
\n\tCheck\/Load Values (Cost and Selling price)
\n\tLeave in Identified with default close date
\n\tAdd tracking notes; Sales will then be responsible from there.
\n\tComprehend and engage with any new systems introduced by the company, ensuring their effective utilization.
\n\tEnsure that the knowledge of all promotions is updated and applied to quotes where relevant.
\n\tManage the quote and order process through to completion by liaising with the Vendor, Sales Specialists, Brand Teams, and Resellers where needed.
\n\tRevision of quotes as required. Example: amendments to the bill of materials and amendments of the rate of exchange.
\n\tEscalations to Vendor for pricing and discount queries, or where Vendor is outside of Service Level Agreements \u2013 in conjunction with Management.
\n\tMaintain professional working relationships with Vendors, Sales Teams, Brand Teams, and Resellers
\n\tCompilation and distribution of backlog reports every week or as needed.
\n\tPerform any general administration duties in line with previous capabilities and competencies.
\n\tMaintain brand directory with First Distribution quotes, vendor quotes, and information for easy reference.
\n\tMaintain order books with all relevant information.
\n\tMaintain brand folders and keep updated with all relevant information with regard to the brand.
\n\tProvide quote support on all DC and NW and CS brands for internal FD staff.
\n\tProvide sales support directly liaising with resellers for JHB and Africa.<\/p>\n
Vendor product and process knowledge<\/p>\n
\tGain relevant knowledge of products and processes by attending relevant training and vendor webinars.
\n\tAttain and uphold skills and certifications pertinent to all brands you quote, as this is a prerequisite for employment, ensuring a thorough understanding of each brand.
\n\tEnsure multiskilling by gaining knowledge from pre-sales and brand managers to be able to do entry-level configs.
\n\tMaintain a high standard in the quality of the work delivered.<\/p>\n
Vendor product and process knowledge<\/p>\n
\tGain relevant knowledge of products and processes by attending relevant training and vendor webinars.
\n\tAttain and uphold skills and certifications pertinent to all brands you quote, as this is a prerequisite for employment, ensuring a thorough understanding of each brand.
\n\tEnsure multiskilling by gaining knowledge from pre-sales and brand managers to be able to do entry-level configs.
\n\tMaintain a high standard in the quality of the work delivered.<\/p>\n
Internal training associated with competencies:<\/p>\n
\tDuring the first week of your employment, you’ll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.<\/p>\n
Minimum Qualifications :<\/p>\n
\tMatric
\n\t2- 3 years of internal sales support experience within the ICT Distribution industry.<\/p>\n
Skills and Abilities<\/p>\n
\tStrong Self Motivational and Empowerment skills.
\n\tStrong Communication Skills.
\n\tStrong Relationship and Self-Management Skills.
\n\tTakes Initiative.
\n\tWorks well with all kinds of people.
\n\tRemains calm under pressure.
\n\tProven account management or other relevant experience
\n\tDemonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization.
\n\tExcellent time management skills.<\/p>\n
Ability to meet Job Requirements:<\/p>\n
\tFluent in English
\n\tOwn reliable transport and a valid driver\u2019s license<\/p>\n
Apply via company website ( http:\/\/www.firstdistribution.co.za ) or<\/p>\n
.simplify.hr<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/.simplify.hr","_company_name":"First Distribution","_company_website":"http:\/\/www.firstdistribution.co.za","_company_tagline":"First Distribution is a value-added distributor of leading global brands, providing complex ICT solutions to the Enterprise and SME markets. The First Distribution model is based on delivering solutions through an established reseller base, which has been built up through a history of consistent tru... read morestworthy service and nurturing resellers as business partners. First Distribution\u2019s unwavering commitment to their business partners, whose success they view as their own, ensures a keen understanding of their resellers\u2019 needs, enabling First Distribution to bring maximum value to their endeavours. About_Us First Distribution prides itself on its ability to service market leading brands in the enterprise IT market, and has been mandated by some of the largest and most successful IT companies in the world to distribute their products and services. These include IBM, Oracle, Dell EMC, Microsoft, Riverbed, Samsung, Veeam, CommVault, VCE, Huawei, Ruckus Wireless and many others. Corner of 7th Street & Montague Drive, Montague Gardens, Cape Town, 8001","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":{"0":"post-35871","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-gauteng","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/35871","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=35871"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=35871"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=35871"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}