Key Outputs<\/p>\n
\tExpert technical support, investigations and reporting on resolutions of product issues in collaboration with
\n\tService engineering, ensuring product health and delivering end user acceptance at lower cost.
\n\tEnsure improved product health for all products in area of responsibility.
\n\tProvide support for new product introduction.
\n\tPresent product issues to management
\n\tCompile informative product issue reports and address to Service Engineering, Caterpillar and Management.
\n\tProvide expert technical support for Warranty resolution and one-hour training sessions.
\n\tEnsure effective self-management and performance ownership.
\n\tEnsure resolution of product issues according to Service Letter guidelines<\/p>\n
Qualification, Experience and Competencies<\/p>\n
\tQualified Artisan. [Mechanic in relevant trade (e.g. Diesel Mechanic \/ Earthmoving Equipment Mechanic)
\n\tExperience in Technical report writing
\n\tIn depth understanding of the warranty process from start to end, including goodwill claims
\n\tApplied failure analysis (AFA) and scrap barrel training will be an advantage
\n\tField Service and Technical analyst experience will be an advantage
\n\tMachine system operations and component experience
\n\tDemonstrated practical and theoretical training skills
\n\tSound interpersonal relationship skills
\n\tComputer Literate (MS Office & SIS ET, appropriate SAP proficiency, SIS STW Flashnet)
\n\tTrouble shooting, problem solving and failure analysis skills
\n\tApplicable product knowledge
\n\tFamiliar with the use of Service Technician Workbench
\n\tBusiness communication and presentation skills
\n\tPlanning and prioritizing of jobs with minimum 5 years\u2019 Trade qualification<\/p>\n
Apply via company website ( http:\/\/www.barloworld-equipment.com ) or<\/p>\n
barloworld-equipment.com<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/barloworld-equipment.com","_company_name":"Barloworld Equipment","_company_website":"http:\/\/www.barloworld-equipment.com","_company_tagline":"Barloworld Equipment is the Southern African dealer for Cat Earthmoving Equipment, with operations in South Africa, Lesotho, Swaziland, Namibia, Angola, Botswana, Zambia, Mozambique and joint ventures in the Democratic Republic of Congo. Barloworld Equipment also holds full ownership of the main dea... read morelership on the Iberian peninsular and has recently completed the buy-out of their joint partner in the eastern Russia, Siberia dealership. Barloworld Equipment Electron Ave, Isando, Gauteng, 1600","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[14],"job-types":[12],"class_list":{"0":"post-35953","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-south-africa","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/35953","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=35953"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=35953"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=35953"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}