Job Description<\/p>\n
Essential Functions<\/p>\n
\tResponsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance.
\n\tLeads significant process improvement projects.
\n\tTrain \/ mentor personnel from other functions on quality tools and concepts and mentor AMs \/ GBs
\n\tResponsible for ensuring ongoing compliance to quality standards based on internal as well as client requirements.
\n\tResponsible for working closely with clients and operations team to carry out process improvement activities and facilitate best practice sharing and driving standardization.
\n\tPerform ongoing reviews to ensure compliance to QSD to all certification and internal \/ client requirements.<\/p>\n
Skills<\/p>\n
Technical Skills<\/p>\n
\tTrained \/ Certified Lean Six Sigma Green Belt from a reputed organization with 7-9 years of experience
\n\tExcellent working knowledge of MS Office\u00a0MS Excel, Power Point, Word Doc, Outlook
\n\tProcess Mapping\/Value Stream Mapping
\n\tKnowledge of calls recording system and its usage (NICE, Witness, etc) preferred<\/p>\n
Process Specific Skills<\/p>\n
\tKnowledge of industry domain being aligned to healthcare
\n\tKnowledge of quality systems (ISO, COPC) preferable<\/p>\n
Soft skills (Desired)<\/p>\n
\tProject management skills to drive improvement projects \/ initiatives
\n\tAnalytical skills<\/p>\n
Soft Skills (Minimum)<\/p>\n
Functional<\/p>\n
\tLeads engagements at vertical \/ program \/ client level
\n\tUnderstands business requirements and provides appropriate solutions to benefit the business
\n\tHas the ability to identify superior improvement opportunities
\n\tKnowledge of quality assurance, process improvements, domain, etc
\n\tMonitoring and Reviewing<\/p>\n
Leadership<\/p>\n
\tFosters a spirit of collaboration and team work
\n\tAbility to relentlessly pursuing excellence<\/p>\n
General<\/p>\n
\tConformance to policies \/ compliances with auditing skills and eye for details
\n\tAbility to coach and give feedback on an ongoing basis.
\n\tInterviewing skills
\n\tStrong written and verbal communication Skills.
\n\tProblem solving skills
\n\tAbility to resolve conflicts constructively and lead in a continually challenging environment<\/p>\n
Education Requirements<\/p>\n
\tGraduate in any stream
\n\tExposure to quality systems (ISO, COPC, etc) preferred<\/p>\n
Work Experience Requirements<\/p>\n
\tMinimum 8 years of total work experience with at least 2 years of relevant in BPO \/ ITES industry
\n\tMinimum 5 year in the current role\/assignment<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"EXL South Africa","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into ... read moreinsights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration \u2013 and we\u2019ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that\u2019s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It\u2019s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we\u2019re some of the best in the business. Contact us to see how we can help you achieve your goals.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[15],"job-types":[12],"class_list":{"0":"post-36064","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-western-cape","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/36064","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=36064"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=36064"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=36064"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}