Description<\/p>\n
\tSelect, build, lead, manage, motivate and reward a sales team in order to make sure that they consistently achieve and exceed the targets of their key performance areas while operating within the framework of the business values.
\n\tYou will be working for a well-established company that is over 100 years old with strong values. An organization that values employee development and rewards excellent performance.<\/p>\n
Primary Duties and Responsibilities Include:<\/p>\n
\tEnsure premium income targets are achieved and exceeded.
\n\tDeliver world-class quality sales in alignment with Regulatory standards.
\n\tEnsure that lapse ratios are reduced.
\n\tMaintain operational protocols to ensure compliance.
\n\tEnsure that his\/her team make fully compliant sales that convert and persist.
\n\tEnsure that the team displays the correct sales behaviour by following the scripts.
\n\tListen to at least 2 calls per telemarketer per week to ensure compliance.
\n\tHandle both inbound & outbound calls, which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
\n\tEnsure team discipline and uphold company values
\n\tHandle customer service inquiries and problems
\n\tCoach and develop team.
\n\tInvestigate and compile reports on fraudulent cases\/non-compliance issues.
\n\tEnsure that the submitted business is processed
\n\tDeal with elevated queries and problems<\/p>\n
Requirements<\/p>\n
Minimum Qualifications<\/p>\n
\tGrade 12
\n\tMust have RE 5 qualification \u2013 essential<\/p>\n
Knowledge and Experience\u00a0<\/p>\n
\t18 months telemarketing operations experience \u2013 essential
\n\t12 months management\/leadership experience \u2013 advantage
\n\tProficient in English \u2013 essential (writing, reading, speaking)
\n\tMust be able to speak 3 official languages \u2013 advantage
\n\tComputer knowledge \u2013 MS Office, especially Excel \u2013 essential<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( https:\/\/avbob.mobi\/ ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"AVBOB South Africa","_company_website":"https:\/\/avbob.mobi\/","_company_tagline":"Africa's largest Mutual Assurance Society providing a one-stop funeral insurance and burial service solution.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":{"0":"post-36116","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-gauteng","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/36116","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=36116"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=36116"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=36116"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}