Job Advert Summary\u00a0\u00a0 \u00a0<\/p>\n
\tYour role is to serve as our guests\u2019 first point of contact on arrival and manage all aspects of their accommodation. Responsibilities include checking in late arrivals and processing early departures, responding to guest requests, and managing reservations registering guests, managing reservations and providing information about rooms, amenities, rates, inclusions, exclusions, activities available, mealtimes, do and don\u2019ts, emergency contacts and general information about the Area. You need to have a passion for customer service. Ultimately, you will help create a pleasant and memorable experience for our guests.<\/p>\n
Minimum Requirements\u00a0\u00a0 \u00a0<\/p>\n
\tExperience: 1\u20133 years in hotel reservations or front office management, with previous experience.
\n\tGrade 12 (Matric) or equivalent
\n\tTechnical Knowledge: Proficiency in Property Management Systems (PMS) like Opera Cloud and channel management tools like FreshDesk. Strong command of Microsoft Office Suite
\n\tCommunication: Strong interpersonal skills for client negotiation and team management.\u00a0
\n\tExceptional attention to detail and organizational skills.
\n\tAbility to work under pressure, prioritize tasks, and handle multiple requests
\n\tCustomer-focused mindset with a proactive approach to service<\/p>\n
Duties and Responsibilities\u00a0\u00a0 \u00a0<\/p>\n
\tPerform all Late check-in and early check-out tasks
\n\tResponsible for the “End of Day” process in the hotel program and printing all financial reports related to accounting.
\n\tManage online and phone reservations in coordination with central reservations
\n\tInform customers about payment methods and verify their credit card details and collect payments as stipulated in your check in and check out SOP\u2019s
\n\tCollect all relevant guest information; Passport \/ ID copy, payment details, nationality, country of residence, phone number and email address of guest
\n\tChecks for any outstanding financial issues (e.g., uncharged items or necessary corrections)
\n\tAssign rooms to guests, this is usually done in the mornings before the HOD and staff meeting
\n\tAct as the customer relations liaison by attending to guest complaints and passing on any information to the respective HODs within a timely manor
\n\tLiaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests\u2019 needs and or extra requests
\n\tConfirm group reservations and arrange personalized services for VIP customers
\n\tUpsell additional facilities and services
\n\tMaintain updated records of bookings and payments
\n\tOrganize transport services for guests at their request
\n\tAssist the night auditor with the night audit preparation
\n\tCheck reviews and add to your morning briefing documents for the AM shift
\n\tAttend to after-hours guest requests
\n\tWork with security in securing the building<\/p>\n
CORE COMPETENCIES<\/p>\n
\tClear communication skills \u2013 both written & verbal
\n\tPresentable, well-spoken & professional individual
\n\tFluent in English, both oral and written.
\n\tGood understanding of Maths
\n\tGood Knowledge of the Reserves\u2019 Software(OPERA)
\n\tCustomer service orientated
\n\tExcellent communication and organizational skills
\n\tAbility to deal with guests
\n\tExcellent time management skills
\n\tAbility to take initiatives
\n\tGood decision-making abilities
\n\tGood use of MS software such as Excel and Word<\/p>\n
Deadline:25th May,2026<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( ) or<\/p>\n
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