Role Outline<\/p>\n
\tProvide technical support for software, hardware, and network issues, ensuring system performance and service continuity. The role focuses on managing the IT budget, supporting the rollout of a bespoke ERP\/WMS system (with the finance module already implemented), and enhancing operational efficiency across departments. A strong understanding of warehouse operations, transportation, and contract logistics to support WMS and TMS integration. To co-ordinate functions to maximize utilization – productivity and customer service. Internal service delivery – on time – accurately.<\/p>\n
Key Tasks<\/p>\n
\tProvide first line support for users, systems, and applications, including network and hardware troubleshooting, process explanations, and training for warehouse-related functions
\n\tSystem & Application Support – first level support and network problems
\n\tUser Access & Security – manage user accounts, permissions, profiles, and password resets
\n\tNetwork Support \u2013 basic support for LAN\/WAN, Wi-Fi, and VPN connectivity issues
\n\tStrong technical knowledge of Windows OS, MS Office Suite, networking fundamentals, and ERP\/WMS\/TMS systems, with proficiency in Excel (advanced formulas, pivot tables, data modelling)
\n\tSolid understanding of warehouse functions, transportation, and contract logistics, with familiarity in common integration methods (e.g., file transfers, APIs) advantageous
\n\tOversee the IT budget, ensuring efficient allocation, expenditure tracking, and alignment with organisational objectives
\n\tManage user accounts, permissions, and digital assets
\n\tSupport network operations (LAN\/WAN, Wi-Fi, VPN) by liaising with service providers to resolve performance issues
\n\tExternal Service Providers – work with SP\u2019s to troubleshoot and resolve performance issues
\n\tMonitoring and reporting \u2013 monitor application software and suggest improvements where needed
\n\tProject Support \u2013 participate in IT projects including software rollouts, upgrades, and migrations
\n\tAssist in the testing and implementation phases
\n\tUtilize Excel for data preparation, analysis, and decision-making to support IT and operational initiatives, while recommending software improvements to management
\n\tHandle IT service requests, repairs, inquiries, or complaints, alongside general administrative duties
\n\tRefer to requests for IT services, repairs, support, inquiries or complaints
\n\tContribute to IT projects, including software deployments, upgrades, and migrations, collaborating with system developers to refine WMS and TMS solutions
\n\tManaging digital assets with Finance
\n\tGeneral month end functions<\/p>\n
Qualifications & Experience
\nEducation:<\/p>\n
\tMatric
\n\tDiploma\/Degree in Information Technology or related field
\n\tIndustry certifications are advantageous<\/p>\n
Experience:<\/p>\n
\t5 -8 Years experience
\n\tProven experience in IT support or helpdesk role
\n\tStrong knowledge of Windows OS, Microsoft Office Suite, data analysis and networking fundamentals
\n\tFamiliarity with ITSM ticketing systems (e.g., ServiceNow, Jira, Freshdesk)
\n\tGood problem-solving and analytical skills.
\n\tExcellent communication and interpersonal abilities.<\/p>\n
Functional Competencies:<\/p>\n
\tGood knowledge of Administration skills and processes
\n\tCustomer service orientation with attention to detail
\n\tAbility to work independently and in a team
\n\tAbility to identify issues and react swiftly
\n\tProficiency in MS Excel and data analysis
\n\tAdaptability and eagerness to learn
\n\tTime management and multitasking
\n\tBasic financial acumen
\n\tHigh accuracy, efficiency and accountability
\n\tGood written and verbal communication skills \u00a0 \u00a0 \u00a0 \u00a0<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( ) or<\/p>\n
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