Job Description<\/p>\n
\tTo provide an effective Query Resolution service in a professional, friendly manner with internal as well as external clients to understand the risks associated with handling clients’ queries and dissemination of confidential information. Be the first point of contact for routine clients’ queries<\/p>\n
Qualifications<\/p>\n
\tType of Qualification:\u00a0Diploma
\n\tField of Study:\u00a0Business Commerce<\/p>\n
Experience Required<\/p>\n
Service Management<\/p>\n
\tOperations
\n\t3-4 years
\n\tSound knowledge of Business processes when dealing with facilitating payments\u2019 instructions for clients and when dealing with client\u2019s queries. Sound knowledge of regulatory requirements while handing client\u2019s queries Global markets and Personal Banking experience.<\/p>\n
Additional Information<\/p>\n
Behavioural Competencies:<\/p>\n
\tChecking Things
\n\tConveying Self-Confidence
\n\tEstablishing Rapport
\n\tExamining Information
\n\tFollowing Procedures
\n\tGenerating Ideas
\n\tInteracting with People
\n\tMaking Decisions
\n\tManaging Tasks
\n\tMeeting Timescales
\n\tTaking Action
\n\tTeam Working<\/p>\n
Technical Competencies:<\/p>\n
\tCustomer Understanding (Business Banking)
\n\tProduct and Services Knowledge
\n\tProduct Related Systems (Business Banking)<\/p>\n
Apply via company website ( http:\/\/www.liberty.co.za\/ ) or<\/p>\n
www.standardbank.com<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/www.standardbank.com","_company_name":"Liberty Group South Africa","_company_website":"http:\/\/www.liberty.co.za\/","_company_tagline":"At Liberty we believe that when knowledge rolls up its sleeves, people\u2019s realities change. And that\u2019s what we do; we change realities every day. Since 1957 we\u2019ve grown from being a South African life insurer to a Pan-African financial services company, offering asset management, investment, in... read moresurance and health products. Our thirst for knowledge is embodied by a group of outstanding people who give our clients the tools and advice needed to achieve success. Braamfontein, Gauteng","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[22],"class_list":{"0":"post-36186","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-gauteng","7":"job-type-part-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/36186","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=36186"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=36186"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=36186"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}