Purpose of Role:<\/p>\n
\tThis role provides accurate, timely, and legally compliant analysis, tracking, and professional feedback on information and evidence requested by the Law Enforcement Agencies (LEAs), regulatory bodies, investigative authorities, and other lawful requestors, within agreed service levels and court\u2011mandated timeframes. This role further supports RICA compliance through robust biometric verification governance, secure data handling, and effective sound stakeholder advisory.<\/p>\n
Key Responsibilities<\/p>\n
Management of Law Enforcement Agency Requests<\/p>\n
\tDocument and register all requests in accordance with approved Forensic Services processes, procedures and standards
\n\tAcknowledge, respond and approve LEAs, Regulatory Bodies, investigative authorities, and internal queries within one working day in writing
\n\tAnalyse, complete, and finalise allocated, and approve requests within agreed or prescribed time frames.
\n\tMange and provide requested data to SAPS and other agencies within the pre\u2011agreed schedule
\n\tcoordinate and provide archived data within the pre\u2011agreed time period as discussed and agreed with management
\n\tProvide and assist business units with call detail requests in line with company policy
\n\tEnsure after\u2011hours requests are actioned timeously.
\n\tEnsure information is submitted in the agreed format\/template and guidelines
\n\tAssist with implementation of quality assurance procedures of Interception<\/p>\n
Interception and Monitoring Requests<\/p>\n
\tAnalyse, document, register and approve all interception and monitoring requests per approved Forensic Services processes and procedures
\n\tAcknowledge receipt of all interception and monitoring requests in writing
\n\tComplete allocated requests within agreed or prescribed timelines, including instructions received from the Office of Interception (OIC) as per warrants
\n\tSupport data provided by supplying proof of factual information when questioned
\n\tReport any access\u2011control breakdowns in the LIMS office to management
\n\tAssist with management of the Legal Interception and Monitoring System (LIMS) and perform regular backups
\n\tProvide feedback to management on issues and matters pertaining to the LIMS system
\n\tEnsure after\u2011hours requests are processed when received<\/p>\n
Biometric Compliance, Verification & Governance<\/p>\n
\tVerify and manually authenticate customer biometric data in line with RICA legislation and internal compliance frameworks
\n\tConduct integrity and fraud\u2011risk checks on biometric submissions, escalating suspicious or non\u2011compliant cases
\n\tEnsure all biometric verification activities are logged, documented, and traceable for audit and regulatory purposes
\n\tProcess biometric verification requests within required SLA timelines to maintain compliance and operational efficiency
\n\tValidate customer identity information against approved internal systems and escalate discrepancies according to procedure
\n\tMaintain secure handling, storage, and confidentiality of biometric and identity\u2011related data
\n\tProvide compliance feedback and exception reporting to relevant business units
\n\tIdentify gaps, trends, or risks in biometric verification processes and recommend improvements
\n\tAssist in the review and enhancement of biometric verification controls, SOPs, and governance frameworks<\/p>\n
Expert Advisory & Stakeholder Support<\/p>\n
\tProvide expert guidance to internal stakeholders on RICA compliance, biometric authentication requirements, LEA requests, and evidentiary standards
\n\tAdvise on complex data\u2011provision and interception matters to ensure alignment with legal and regulatory obligations
\n\tPartner with Legal, Risk, Fraud, and Forensics to interpret legislation and strengthen internal policies and controls
\n\tContribute to pre\u2011trial preparation and consultations, ensuring evidentiary readiness and clarity of submissions<\/p>\n
Equipment Identity Register (EIR \u2013 TransUnion)<\/p>\n
\tProcess and quality check bulk whitelist\/blacklist IMEI submissions, ensuring correct formatting, validated IMEI integrity, and accurate batch uploads
\n\tLiaise with TransUnion and internal stakeholders to resolve EIR related issues, ensure SLA compliance, and improve device identity governance processes<\/p>\n
System Management (LIMS, e-RICA & Biometric Tools)<\/p>\n
\tSupport day\u2011to\u2011day operation, maintenance, and user support for LIMS, e\u2011RICA platforms, biometric verification tools, and EIR portals
\n\tPerform\/assist with system backups, access reviews, and routine control checks to ensure integrity and availability
\n\tIdentify system issues, data anomalies, or access\u2011control concerns and escalate to technical owners
\n\tDocument system requirements and contribute to enhancement roadmaps to improve compliance effectiveness
\n\tAssist with testing and validating system changes to ensure alignment with investigative and compliance needs<\/p>\n
Document Maintenance and Reporting<\/p>\n
\tComplete and sign affidavits as per analytical findings
\n\tGenerate and maintain monthly feedback reports
\n\tProvide monthly reports on all enquiries, requests, and archived requests received
\n\tEnsure accurate daily keeping and version control of case files and submissions
\n\tAssist with generation of RICA compliance, exception, and validation statistics as required<\/p>\n
Projects and Enhancements<\/p>\n
\tParticipate in compliance, forensic, and technology projects including new e\u2011RICA integrations and process improvements
\n\tConduct readiness assessments and contribute SME input to project documentation and change impacts
\n\tSupport pilot testing, user training, and rollout activities to embed enhancements effectively
\n\tTrack and report on project actions, risks, and outcomes relevant to LEA support and RICA compliance<\/p>\n
Court Appearance and Expert Support<\/p>\n
\tPrepare and attend pre\u2011trial conferences
\n\tRepresent the company in court as an expert witness with a high professional standard
\n\tEnsure all evidence and documentation meet legal and evidentiary requirements<\/p>\n
Perform any other related duties as requested by Management<\/p>\n
\tAssist with ad hoc reviews, forensic investigations, and other tasks as requested by management
\n\tEnsure the standby MSISDN is always allocated and answered for LEA after\u2011hours requests<\/p>\n
Minimum Qualifications<\/p>\n
\tDegree in Law (Criminal Justice) and\/or Data Analytics is preferable
\n\tRelevant qualification in IT, Telecommunications, or Network Engineering, with basic understanding of mobile network architecture (including RAN, cell sites, and coverage) will be advantageous<\/p>\n
Experience<\/p>\n
\tMinimum of 5 years\u2019 accumulated experience in telecom, analytics, court experiences, documentation of legal legislative matters for court records.
\n\tPolice Experience (2 years) could be advantageous.
\n\tDemonstrated ability to effectively communicate verbally, as well as in writing. This includes demonstrated report writing skills.
\n\tAbility to develop new solutions is preferable
\n\tOwn transport
\n\tDemonstrated ability to work and deliver under pressure and within strict time frames
\n\tDemonstrated ability to work in a team environment<\/p>\n
Special Requirements:<\/p>\n
\tCredentials such as Certified Fraud Examiner, or other similar certification (Membership to the ICFP \u2013 Institute of Commercial Forensic practitioners) and ACFE (Association of Certified Fraud Examiners) will advantageous
\n\tNIA (National Intelligence Agency) clearance certificate or willingness to go through process of obtaining a NIA clearance certificate is a requirement
\n\t\u00a0<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Cell C","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"At Cell C, we know that because change is inevitable, growth is up to us. While some see change as taking a step back, we see it as a chance to take two steps forward. We believe in embracing change, willing it and being it. That is why since 1999, Cell C Limited has been a proudly South African Lev... read moreel 2 BBBEE customer-first mobile operator that promotes digital inclusion to enhance lives. As an enabler committed to bridging the digital divide in South Africa and ensuring that everyone enjoys the benefits of a modern connected world, we strive to give you world-class products and services to help you change your world. In 2020, we ranked the 19th Most Valuable South African brand in the BrandZ analysis, and as a testament to our focus on service excellence, we have won the 2018\/2019 Ask Afrika Orange Index Award. We are committed to playing our part in transforming our society through education, gender empowerment, and digital inclusion initiatives. Our commitment to gender empowerment through our flagship programme Take A Girl Child To Work Day\u00ae has netted three Standard Bank Top Women Awards.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":{"0":"post-36221","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-gauteng","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/36221","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=36221"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=36221"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=36221"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}