POSITION SUMMARY<\/p>\n
\tInspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.\u00a0
\n\tAssist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests\u2019 service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and\/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.<\/p>\n
Safety and Security<\/p>\n
\tReport work related accidents, or other injuries immediately upon occurrence to manager\/supervisor.
\n\tIdentify and correct unsafe work procedures or conditions and\/or report them to management and security\/safety personnel.
\n\tFollow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
\n\tFollow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
\n\tFollow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
\n\tMaintain awareness of undesirable persons on property premises.
\n\tFollow policies and procedures for the safe operation and storage of tools, equipment, and machines.
\n\tUse proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
\n\tComplete appropriate safety training and certifications to perform work tasks.<\/p>\n
Policies and Procedures<\/p>\n
\tProtect the privacy and security of guests and coworkers.
\n\tMaintain confidentiality of proprietary materials and information.
\n\tFollow company and department policies and procedures.
\n\tProtect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
\n\tEnsure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
\n\tPerform other reasonable job duties as requested.<\/p>\n
Guest Relations<\/p>\n
\tAddress guests’ service needs in a professional, positive, and timely manner.
\n\tActively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
\n\tWelcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
\n\tAssist other employees to ensure proper coverage and prompt guest service.
\n\tThank guests with genuine appreciation and provide a fond farewell.
\n\tAnticipate guests’ service needs, including asking questions of guests to better understand their needs and watching\/listening to guest preferences and acting on them whenever possible.
\n\tProvide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
\n\tEngage guests in conversation regarding their stay, property services, and area attractions\/offerings.<\/p>\n
Communication<\/p>\n
\tProvide assistance to coworkers, ensuring they understand their tasks.
\n\tSpeak to guests and co-workers using clear, appropriate and professional language.
\n\tDiscuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
\n\tTalk with and listen to other employees to effectively exchange information.
\n\tExchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
\n\tAnswer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the callers’ name, transferring calls to appropriate person\/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.<\/p>\n
Assists Management<\/p>\n
\tAssign and ensure work tasks are completed on time and that they meet appropriate quality standards.
\n\tServe as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
\n\tEncourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
\n\tAssist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
\n\tEnsure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
\n\tEnsure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards).
\n\tListen to hourly employees’ suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.
\n\tAssist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
\n\tCoordinate tasks and work with other departments to ensure that the department runs efficiently.
\n\tAssist management in counseling hourly employees on work related concerns and issues to ensure satisfaction and productivity.<\/p>\n
Working with Others<\/p>\n
\tSupport all co-workers and treat them with dignity and respect.
\n\tHandle sensitive issues with employees and\/or guests with tact, respect, diplomacy, and confidentiality.
\n\tActively listen to and consider the concerns of other employees, responding appropriately and effectively.
\n\tDevelop and maintain positive and productive working relationships with other employees and departments.
\n\tPartner with and assist others to promote an environment of teamwork and achieve common goals.<\/p>\n
Quality Assurance\/Quality Improvement<\/p>\n
\tComply with quality assurance expectations and standards.
\n\tMonitor the performance of others to ensure adherence to quality expectations and standards.<\/p>\n
Physical Tasks<\/p>\n
\tMove, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
\n\tAbility to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
\n\tReach overhead and below the knees, including bending, twisting, pulling, and stooping.
\n\tStand, sit, kneel, or walk for an extended period across an entire work shift.\u00a0
\n\tGrasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
\n\tEnter and locate work-related information using computers and\/or point of sale systems.
\n\tRead and visually verify information in a variety of formats (e.g., small print).\u00a0
\n\tMove at a speed that is required to respond to work situations (e.g., run, walk, jog).
\n\tVisually inspect tools, equipment, or machines (e.g., to identify defects)
\n\tMove through narrow, confined, or elevated spaces.
\n\tMove over sloping, uneven, or slippery surfaces and steps.
\n\tMove up and down stairs and\/or service ramps.
\n\tContinual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.<\/p>\n
Housekeeping Protocol<\/p>\n
\tIdentify and report preventative or other maintenance issues in public areas or guest rooms.
\n\tContact Engineering, At Your Service (AYS), Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs.
\n\tRespond promptly to requests from guests, Front Desk, or At Your Service requests.
\n\tIdentify room assignments and type of cleaning required for each room.
\n\tComplete required Housekeeping paperwork, including reports, worksheets, activity logs, and checklists.
\n\tDocument and report outstanding issues that need to be handled to the manager\/supervisor after shift is complete.
\n\tUse checklists to ensure that cleanliness and condition of each assigned area meets designated standards.
\n\tSelect appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.
\n\tComplete incident reports for any incidents or accidents that occur during shift.<\/p>\n
Guest Rooms, Villas, and Suites<\/p>\n
\tEnter guest rooms following procedures for gaining access, such as knocking three times, saying \u201cHousekeeping,\u201d and ensuring vacancy before entering.
\n\tReport missing hotel\/resort property and damages to room to manager\/supervisor.<\/p>\n
Housekeeping Quality Control<\/p>\n
\tInspect guest rooms after being cleaned by Housekeeper to ensure quality standards are met.
\n\tInspect public areas\/bathrooms, restaurants, fitness center, pool area, offices, and service areas after being cleaned by Housekeeper to ensure quality standards are met.<\/p>\n
Housekeeping Coordination<\/p>\n
\tVerify room status listed on report, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
\n\tCheck and resolve issues with discrepant rooms with the Front Desk (e.g., guest was scheduled to check-out, but bags were found in the room).
\n\tAssist Housekeeping management in managing daily activities of Housekeeping and Laundry.
\n\tCommunicate additions or changes to the room assignments to Housekeeping staff as they arise throughout the shift.
\n\tRun reports to determine how many rooms are sold for each day, including the number of arrivals, departures, and vacant ready rooms.
\n\tPrepare and distribute room assignments to Housekeeping staff.
\n\tClose out house at the end of shift to ensure assigned rooms were cleaned and communicate issues to next shift.<\/p>\n
PREFERRED QUALIFICATIONS<\/p>\n
Education<\/p>\n
\tMatric<\/p>\n
Related Work Experience<\/p>\n
\tAt least 3 year of related work experience<\/p>\n
Supervisory Experience<\/p>\n
\tAt least 1 year of supervisory experience<\/p>\n
\u00a0<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( http:\/\/www.marriott.com ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Marriott International","_company_website":"http:\/\/www.marriott.com","_company_tagline":"Marriott International, Inc. is a leading global lodging company with more than 6,000 properties in 122 countries and territories, reporting revenues of more than $17 billion in fiscal year 2016. Founded by J. Willard and Alice Marriott and guided by family leadership for nearly 90 years, the compan... read morey is headquartered outside of Washington, D.C. in Bethesda, Maryland. Since 1927, Marriott has been known for a culture that puts people first. We are growing globally-and opening up a world of experiences and opportunities for people from all walks of life. Careers Join Us! Search for jobs around the world. Diversity and Inclusion Learn how we promote diversity and build inclusive environments. Awards of Excellence Get to know this year's honorees. Overheard@Marriott Open in a different browser tab Follow the conversation. Our Values We are proud to be recognized worldwide for our enduring values, our spirit to serve, and our corporate commitment to creating better places to live and work. Core Values & Heritage Discover the values that drive our success. Corporate Responsibility Find out how sustainable practices enhance our business. Hot Shoppe: An Original Marriott Series Watch an animated series that illustrates Marriott's core values. Our Business Marriott International, Inc. (MAR) offers the advantages of a strong balance sheet, sound management and a record of industry leadership. Our business model, brands, senior leaders, and a deeply-ingrained service culture have firmly established Marriott as a leading performer. Hotel Development Open in a different browser tab Explore opportunities in more than 79 countries. Investors Open in a different browser tab See our recent performance, shareholder information and annual report. Partnerships Open in a different browser tab Get in touch with Marriott about brand integration, sponsorships and cause marketing.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[15],"job-types":[12],"class_list":{"0":"post-36273","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-western-cape","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/36273","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=36273"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=36273"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=36273"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}