Job Description<\/p>\n
\tNielsenIQ places our customers at the heart of everything that we do.
\n\tAs a Retail Partnership Manager in NIQ\u2019s Retail Vertical team you will be focused on client engagement, driving servicing excellence, growing revenue & finding new business opportunities.
\n\tYou will be instrumental in helping realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.
\n\tYou will be responsible for understanding our customers\u2019 needs, driving commercial excellence, ensuring world class customer experience, fostering long-term loyalty, and ensuring they get the most value from our products and services.
\n\tYou will be crucial in helping us build strong, lasting relationships with our clients\/customers.
\n\tThe ideal candidate is passionate about customer service, satisfaction, and success, with excellent communication skills. The position is of strategic importance, as the successful execution of these responsibilities is anticipated to elevate retail data partnerships, enhance service quality, and open new business opportunities.<\/p>\n
Objectives of the role<\/p>\n
\tManaging and growing relationships with key customers, acting as their primary point of contact.
\n\tEngaging proactively with customers to understand their goals and challenges and offering solutions that align with their needs.
\n\tDrive sales and renewals for existing accounts, securing & building pipeline, new revenue opportunities and an accurate forecasting while maintaining customer relationships.
\n\tIdentify upselling and cross-selling opportunities to expand customer use of the company\u2019s products and services.
\n\tDevelop a complete and interconnected understanding of customer’s industry\/business\/markets\/clusters.
\n\tCollaborating with internal teams to address customer feedback, resolve issues, and ensure the smooth delivery of products and services.
\n\tServe as the liaison between customers and internal teams, such as product development, sales, and support.
\n\tAdvocating for the customer within the organisation to ensure their needs are prioritised.
\n\tImprove coverage through retailer recruitment: Investigate and facilitate new data sourcing using various methods; direct approaches, industry organizations, software providers etc., always aiming to expand and diversify the reach of NIQ’s data partnerships
\n\tCommercial excellence is your daily routine: building action plans, nourish and follow your pipeline, look outside the box to open doors and negotiate the best agreement with our partners\/clients.<\/p>\n
Required skills and qualifications<\/p>\n
\tBachelor\u2019s degree in business, Marketing, Communications, or a related field.
\n\t3+ years of experience in commercial &\/or customer success, account management, or customer service roles.
\n\tAbility to analyse customer data and usage trends to identify areas of improvement.
\n\tUnderstanding of product management and its impact on customer experience.
\n\tStrong interpersonal and communication skills, with the ability to build and maintain long-term relationships and work cross-functionally.
\n\tExcellent problem-solving and critical-thinking abilities, with a customer-focused mindset and a proactive approach.
\n\tStrong organisational and time management skills, with the ability to manage multiple accounts and priorities simultaneously.
\n\tNegotiation skills to handle complex customer accounts.
\n\tPreferred skills and qualifications
\n\tAdvanced degree in Business, Marketing, or a related field.
\n\tRelevant certification in Customer Success, Account Management, or related fields (e.g., Success HACKER, CSM certification).
\n\tExperience in SaaS, technology, or FMCG industries.
\n\tKnowledge of customer success best practices and frameworks.
\n\tExperience with data analytics and reporting.
\n\tExperience in managing large enterprise-level accounts.
\n\tProficiency in handling customer escalations and resolving conflicts.<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
www.linkedin.com<\/p>\n
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