What You’ll Do
\nKey Responsibilities
\nIncluding but not limited to:<\/p>\n
\tOwn end-to-end ER\/IR case management and administration (core delivery + strong admin)
\n\tManage ER matters from intake to closure, ensuring timely triage, investigation planning, documentation, and closure.
\n\tMaintain complete, audit-ready case files (case summaries, chronologies, evidence logs, interview notes, hearing packs, outcomes, appeal documentation) and secure records management.
\n\tDrive day-to-day case administration: scheduling, stakeholder coordination, action tracking, deadline management, and documentation quality control.
\n\tApply early dispute resolution techniques to de-escalate issues and reduce escalation risk.
\n\tProvide trusted ER\/IR advisory support to leaders and HR (Johannesburg base; Africa input as needed)
\n\tProvide pragmatic guidance to People Managers and HR on process, policy, risk, and documentation to ensure fair and consistent outcomes.
\n\tPartner with HR and leadership to plan and script difficult conversations (performance, conduct, attendance, wellbeing, conflict) and advise on appropriate interventions.
\n\tFrom Johannesburg, provide ER\/IR input across Africa where required. supporting HR and leadership with case strategy, document review, precedent\/consistency checks, and escalation guidance.
\n\tLead investigations and support discipline, incapacity and grievance processes
\n\tLead\/coordinate investigations: define scope, evidence plan, interviews, documentation, findings summaries, and recommendations in consultation with the global ER team.
\n\tSupport and\/or coordinate disciplinary and grievance processes: prepare packs, brief stakeholders, advise on outcomes\/sanction consistency, with the global ER team.
\n\tSupport incapacity processes (poor performance\/ill health) with structured documentation, timelines, and manager coaching.
\n\tManage South African labour forum processes and external dispute readiness Commented [RH1]: Would the ER Senior Specialist also be responsible to partner with external counsel for Labour Court\/Labour Appeal Court disputes, if any? (CCMA)
\n\tPrepare and coordinate matters for the CCMA: bundles, chronologies, evidence packs, witness preparation, and stakeholder briefing.
\n\tPartner with Legal and\/or external counsel as required to ensure strong readiness for conciliation\/arbitration and aligned case strategy.
\n\tTrack outcomes and learnings from forum matters and feed insights into prevention, training, and policy\/process improvement.
\n\tPartner with Global ER and senior HR leadership on complex and high-risk matters
\n\tServe as a key South Africa\/Africa point of contact, partnering with Global ER leadership and senior HR stakeholders to align on approach, risk posture, and precedent.
\n\tProduce senior-ready case updates (key facts, risks, recommended path, decision points) to enable high-quality decisions and consistent handling.
\n\tContribute local context (South African labour environment and practical implications) into global ER discussions and guidance.
\n\tPolicy, office governance, and contracting alignment (ownership + maintenance)<\/p>\n
\tOwn and maintain local office people policies, guidance and procedures (draft, review, update,communicate), ensuring alignment to global standards and local legal requirements.
\n\tSupport periodic reviews\/audits of ER\/HR practices and controls to strengthen compliance, consistency, and quality.<\/p>\n
\t\tPartner with People Team colleagues, Legal\/Compliance, and relevant operational stakeholders to ensure contracting and documentation alignment<\/p>\n
\t(templates\/clauses\/addenda and ER-related documentation practices), supporting dispute readiness and risk mitigation.
\n\tKeep ER\/IR practices current: legislation monitoring + continuous learning communication
\n\tMonitor and interpret changes in South African employment and labour legislation, relevant case law\/trends, and labour forum practices and translate these into practical implications for BCG, i.e. ensuring local office people policies, guidance documents, and procedures are updated when necessary.
\n\tProvide continuous learning through concise updates, guidance notes, and briefings to relevant stakeholders (HR, People Managers, and other Centers Of Excellence (COE)), ensuring local practices remain current and consistent.
\n\tPartner with Global ER and Legal\/Compliance to align local implementation with global standards and risk posture.
\n\tInsights, reporting, and continuous improvement (strategic problem solving)
\n\tMaintain reliable case data and produce reporting (themes, cycle times, outcomes, risk flags) to inform leadership decisions and strengthen employment risk management.
\n\tIdentify patterns\/root causes and propose preventative actions (training, manager guidance, policy clarification, process improvements) to reduce repeat issues and improve employee experience.
\n\tContribute to ER capability and consistency across the region by sharing best practices, templates, and lessons learned.
\n\tCapability building and enablement (including leader training on discipline\/incapacity\/grievances)
\n\tDesign and deliver ER\/IR training for leaders and HR colleagues, including disciplinary, incapacity and grievance process training for line leaders (e.g., investigations, recordkeeping, procedural and substantive fairness, documentation quality, chairing preparation, outcome writing standards).
\n\tBuild and continuously improve ER toolkits, guides, and playbooks (templates, checklists, scripts, investigation packs) that enable consistent, high-quality handling of ER matters.
\n\tCoach leaders and HR in-the-moment on \u201chow to\u201d execute ER steps effectively, reducing avoidable escalations and repeat issues.
\n\tStakeholder leadership (global + Africa scope)
\n\tBuild trusted relationships with HR colleagues and leaders to anticipate and respond to ER needs.
\n\tAdvise on serious\/high-risk\/complex matters where reputational, PR, or litigation risk may exist if mishandled.
\n\tPartner closely with ER global, Legal and Compliance as critical stakeholders, acting as a credible counterpart.<\/p>\n
What You’ll Bring
\nQualifications (minimum)<\/p>\n
\tMinimum 4-year qualification in Human Resources or Law (or equivalent relevant 4-year degree).
\n\tDesirable – Master\u2019s degree (e.g., Labour Law, Labour Relations, HR\/Industrial Psychology, Employment Law) is a strong advantage.<\/p>\n
Apply via company website ( http:\/\/www.bcg.com ) or<\/p>\n
careers.bcg.com<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/careers.bcg.com","_company_name":"The Boston Consulting Group (BCG)","_company_website":"http:\/\/www.bcg.com","_company_tagline":"The Boston Consulting Group (BCG) is a global management consulting firm and the world\u2019s leading advisor on business strategy. Now in our sixth decade, we continue not only to grow but also to embody the same timeless sense of purpose and the constant call for renewal that our founder Bruce Hender... read moreson instilled at our inception. Our mission is clear. We go deep to unlock insight and have the courage to act. We bring the right people together to challenge established thinking and drive transformation. We work with our clients to build the capabilities that enable organizations to achieve sustainable advantage. We are shaping the future. Together. 4 Sandown Valley Crescent, 2nd Floor Sandton, Johannesburg 2031 South Africa","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":{"0":"post-36395","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-gauteng","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/36395","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=36395"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=36395"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=36395"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}