Overall Purpose of the Job:<\/p>\n
\tThe IT Support person provides technical assistance and support related to computer systems, hardware, and software. They respond to queries, run diagnostic programs, isolate problems, and as the primary support person for the location of work. This role is crucial for ensuring the efficient operation of the site\u2019s IT infrastructure at the location of work.
\n\tWhere applicable the person will be responsible for the junior support staff at the campus.<\/p>\n
Responsibilities for this Position:<\/p>\n
Infrastructure Support:<\/p>\n
\tConduct daily checks on the IT infrastructure (LAN, WLAN, WAN, etc.) to monitor uptime requirements and ensure systems are running optimally.
\n\tInstall and coordinate the deployment of hardware, systems, and infrastructure within the campus.
\n\tAccountable for the support for the IT infrastructure (LAN, WLAN, WAN, etc.) at the campus. Perform diagnostics and troubleshooting, where applicable, and escalate to necessary internal or external parties when needed.
\n\tFulfil appropriate access requirements based on P7 policies.
\n\tInteract and liaise with vendors or service providers for support and troubleshooting as necessary.<\/p>\n
Security:<\/p>\n
\tAdhere to policies and procedures to ensure compliance with the company’s standards.
\n\tMonitor and manage device compliance and exposure to maintain security and efficiency.
\n\tRespond promptly to IT incidents, providing effective solutions, or escalating where necessary and complete the necessary documentation pertaining to the incident.
\n\tManage and execute patch management for both servers and workstations, including vulnerability patching for devices and applications.
\n\tEnsure timely and effective patching of vulnerabilities across all devices and applications.
\n\tEnsure the accuracy of campus device statistics by verifying that the number of physical devices matches the records in Active Directory (AD), Azure Active Directory (AAD), System Centre Configuration Manager (SCCM), Microsoft Endpoint Manager (MEM), and Microsoft Defender for Endpoint (MDE).
\n\tEnsure compliance with software and devices meet standard.<\/p>\n
Connectivity and Communications Support:<\/p>\n
\tMonitor network connectivity and communication systems to ensure reliable and secure communications.
\n\tTroubleshoot and resolve network issues.
\n\tEnsure secure and efficient network operations.<\/p>\n
Office 365 and IT Systems Support:<\/p>\n
\tMonitor OneDrive health on endpoints.
\n\tVerify licensing requirements for campus staff.
\n\tConduct periodic Teams and SharePoint data cleanups and deletions.
\n\tAssist with account audits (Joiners, Movers, Leavers – JML).
\n\tProvide first-line support for Office 365 web and desktop applications.
\n\tCapture as much information as possible into the service desk ticket, including relevant details such as screenshots, troubleshooting steps taken, and the outcomes of those steps.
\n\tFollow escalation procedures: escalate unresolved problems to the Schools ICT Team leads or log a service request (SR) with AIT to involve the Systems Administrators or Engineers as needed.
\n\tDirect users to log tickets through the Service Desk.<\/p>\n
Business System Support:<\/p>\n
\tProvide support for business systems.
\n\tTroubleshoot and resolve business application issues and escalate to the Schools ICT Team Lead. Assist in troubleshooting to ensure correct information is passed to the appropriate Business Application Vertical.<\/p>\n
Customer Management:<\/p>\n
\tProvide support through the service desk, ensuring efficient resolution of user issues and queries.
\n\tRespond to service desk tickets promptly and within SLA.
\n\tTrack and prioritize support requests.
\n\tEnsure timely resolution and user satisfaction.<\/p>\n
\u00a0Education:<\/p>\n
\tICT Diploma.
\n\tITIL v3 Foundation.<\/p>\n
Experience:<\/p>\n
\t3 Years of Desktop\/ICT support experience.
\n\t\u00a0<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( http:\/\/www.advtech.co.za ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"ADvTECH","_company_website":"http:\/\/www.advtech.co.za","_company_tagline":"ADvTECH leads the private sector in the fields of education and resourcing, contributing meaningfully towards the sustainable development of human capacity in South Africa through the provision of education, training, skills development and career placement services. Our purpose is to ignite a life-... read morelong passion for continuous learning and personal career development, and we are committed to creating a self-sustaining set of institutions offering the highest quality, leadership and innovation in the fields of education and resourcing. The Group\u2019s track record shows clearly our adherence to high ethical standards and our in-depth understanding of the interests of our various stakeholders Inanda Greens 54 Wierda Road West, Wierda Valley Sandton, Gauteng 2196 South Africa","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":{"0":"post-36419","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-gauteng","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/36419","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=36419"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=36419"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=36419"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}