Purpose Statement<\/p>\n
\tTo play a key role in enabling the performance of teams in a designated department or function, providing tactical and operational support to minimize downtime and maximize and optimise departmental performance.<\/p>\n
Experience
\nMin:<\/p>\n
\t3-4 yrs experience in an operational \/ planning environment with experience in one or more of:
\n\tdialler or call centre environment
\n\tworkforce planning
\n\tcollections\u00a0
\n\tExposure to providing functional leadership for delivery.
\n\tExperience in identifying trends and operational gaps and communicating change requirements.
\n\tExperience in managing stakeholders at various levels
\n\tExperience in analysing data and Excel<\/p>\n
Ideal:\u00a0<\/p>\n
\tExperience in workforce management and tools (e.g Verint)
\n\tMaster data management \/ administration<\/p>\n
Qualifications (Minimum)<\/p>\n
\tGrade 12 National Certificate \/ Vocational<\/p>\n
Qualifications (Ideal or Preferred)<\/p>\n
\tA relevant tertiary qualification in Information Technology or Business Management<\/p>\n
Knowledge
\nMin:\u00a0<\/p>\n
\tThe business environment in the context of service provision.
\n\tClient engagement and support practices and principles.
\n\tBasic data analytics and business process\u00a0
\n\tStakeholder engagement and management
\n\tKnowledge of regulatory requirements, compliance standards in an operational environment<\/p>\n
Ideal:\u00a0<\/p>\n
\tContact centre knowledge\u00a0
\n\tUnderstanding of Capitec Bank’s internal environment and processes
\n\tDebt collection processes | Credit Risk Management | Retail Credit Industry
\n\tNational Credit Act (NCA)
\n\tRegulations relating to predictive diallers
\n\tContact centre software tools
\n\tTechnical knowledge of telecom hardware
\n\tCloud service knowledge on platforms such as AWS connect and Salesforce<\/p>\n
Skills<\/p>\n
\tAnalytical Skills
\n\tAttention to Detail
\n\tCommunications Skills
\n\tComputer Literacy (MS Word, MS Excel, MS Outlook)
\n\tDecision making skills
\n\tInterpersonal & Relationship management Skills
\n\tNumerical Reasoning skills
\n\tPlanning, organising and coordination skills
\n\tProblem solving skills
\n\tReporting Skills<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( https:\/\/www.capitecbank.co.za\/ ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Capitec Bank","_company_website":"https:\/\/www.capitecbank.co.za\/","_company_tagline":"Capitec Bank is a South African commercial bank. As of February 2017 the bank was the third largest in South Africa with 120,000 customer opening new accounts per month. To simplify banking, we\u2019ve developed an all-inclusive banking solution. Global One is the one solution that enables you to trans... read moreact, save and access credit in realtime. We also believe in harnessing the power of technology to make each interaction easier and simpler. We do everything we can to ensure that our clients have access to transparent and affordable banking services. When you bank with us, there are no hidden costs. We\u2019re committed to making sure that you have a clear understanding of exactly what you're paying for. Why shouldn\u2019t you have access to your cash when and where you want it? Whether you prefer Remote Banking, ATM transacting, drawing cash from tills at your local supermarket or coming into one of our branches, the way you access you cash is entirely up to you.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[14],"job-types":[12],"class_list":{"0":"post-36447","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-south-africa","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/36447","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=36447"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=36447"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=36447"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}