Key Purpose<\/p>\n
\tThe Key Account Manager is responsible for managing a portfolio of large, complex and\/or strategically important employer schemes and broker relationships. The role is focused on strategic account ownership, retention, growth, and long\u2011term partnership development, positioning Discovery as a trusted advisor and preferred employee benefits partner.
\n\tThe Key Account Manager provides senior\u2011level oversight across servicing, renewals, and client engagement, driving proactive interventions, identifying growth opportunities, and ensuring a consistently high\u2011quality client experience across the full value chain.<\/p>\n
Areas of responsibility may include but not limited to<\/p>\n
\tManage and own a portfolio of large, complex and\/or high\u2011value employer schemes in line with the Account Management segmentation model.
\n\tAct as the senior relationship owner for key brokers and employers, building trusted, long\u2011term partnerships.
\n\tDevelop, execute, and maintain strategic account plans, including retention strategies, growth opportunities, and engagement roadmaps.
\n\tProactively manage scheme risk, renewals, benefit enhancements, and escalations, ensuring early identification and mitigation of potential issues.
\n\tLead and oversee complex queries and escalations, coordinating across Client Relationship Partners (CRPs), operational teams, and specialist functions.
\n\tDeliver high\u2011quality, insight\u2011driven reporting, analysis, and recommendations to brokers and employers.
\n\tFacilitate and lead strategic client and broker engagements, including quarterly and annual reviews, workshops, and executive\u2011level discussions.
\n\tPlay a key role in client retention and growth initiatives, including cross\u2011sell and upsell opportunities across the CEB value proposition.
\n\tPartner closely with Business Integration, Analytics, Actuarial, Technical Marketing, and Operations teams to deliver integrated, value\u2011adding solutions.
\n\tProvide guidance, coaching, and support to Account Managers and Junior Account Managers where required.
\n\tContribute to the continuous improvement of account management frameworks, processes, and service models.
\n\tMaintain strong awareness of industry trends, regulatory developments, and market dynamics impacting clients and schemes.<\/p>\n
Personal Attributes<\/p>\n
\tHighly developed relationship\u2011building and stakeholder management skills
\n\tStrong strategic thinking and commercial acumen
\n\tConfident, credible communicator at senior and executive levels
\n\tProactive, solutions\u2011focused, and outcome driven
\n\tHigh level of accountability and ownership
\n\tAbility to manage complexity, ambiguity, and competing priorities
\n\tStrong influencing and negotiation skills
\n\tMentorship mindset with the ability to lead through influence
\n\tResilient and adaptable in a fast\u2011paced environment<\/p>\n
Education and Experience<\/p>\n
\tMatric (required)
\n\tRelevant tertiary qualification (advantageous)
\n\t5+ years\u2019 experience in:
\n\tAccount management, client relationship management, or employee benefits consulting
\n\tStrong experience in Employee Benefits (Group Risk and\/or Umbrella Funds), including complex schemes
\n\tProven track record of managing senior broker and employer relationships
\n\tDemonstrated experience in retention, renewals, and strategic account planning
\n\tAdvanced proficiency in Microsoft Office (Excel, PowerPoint, Outlook)
\n\tExperience working with CRM, reporting, and analytics tools (advantageous)
\n\t\u00a0<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( ) or<\/p>\n
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