What does that mean for you? You\u2019ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You\u2019ll help change how goods get to market and contribute to global sustainability. You\u2019ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.<\/p>\n
Job Description
\nKey Responsibilities May Include:<\/p>\n
\tBuild and maintain strong customer relationships through effective communication, timely query resolution, and proactive identification of potential issues.
\n\tReconcile customer accounts, manage equipment balances, and ensure the accurate processing of customer requests on systems such as Siebel.
\n\tCoordinate and arrange the telephonic collection of pallets, managing EMS customer balances and suspended movements for resolution.
\n\tConduct site visits, schedule calls, and provide feedback and corrective recommendations to customers and Business Managers to address operational issues.
\n\tInvestigate and resolve queries from customers and internal teams, ensuring prompt follow-up and adherence to recommendations.
\n\tProvide electronic system support to the local client base, including managing the helpdesk function where applicable.
\n\tPerform general office administration tasks, including handling the switchboard, filing, and participating in team projects and initiatives.
\n\tServe as a backup for TEMS and other team members as needed, contributing to a collaborative and supportive team environment
\n\tTEMS Administrator based at Customer Site\u00a0
\n\tPort Elizabeth – 12-month Contract role
\n\tMake an impact on site\u2014deliver outcomes, not just administration.<\/p>\n
Purpose of the Role:<\/p>\n
\tReporting to the Customer Contact Supervisor, the successful applicant will provide a support service for customers in the area. \u00a0This role is integral as it is the first point of contact for the customer. This role is to assist CHEP in building and maintaining solid relationships with the customer base.<\/p>\n
Responsibilities include:<\/p>\n
\tGeneral administration and client account reconciliations (query resolution process), inclusive of Debit Authorisations, THAAs
\n\tReconciling of accounts
\n\tCredit balance investigations.
\n\tAccurate filing of client documentation
\n\tManaging of suspended and rejected movements
\n\tLogging of necessary Salesforce cases.
\n\tLogging Collection \/ Return orders when needed.
\n\tLog necessary escalations to the business via Salesforce
\n\tSubmitting of weekly updates to Team Leader and Supervisor for CHEP management
\n\tEnsuring all queries are addressed and resolved in accordance with the Business Rules.
\n\tEntertain a good customer relationship and escalate all relevant issues to CHEP management.
\n\tChecking of inbound documents validity \u2013 equipment, quantities etc.
\n\tOutbound process \u2013 record keeping
\n\tFacilitating 1-4-1 exchanges
\n\tIdentify 1-4-1 exchange clients to be converted Transfer clients where possible. \u00a0(If applicable)
\n\tYard duties include pallet sorting, inspection of pallet quality and reporting any problems.
\n\tStock counts and reconciling of the counts
\n\tIssues orders
\n\tEscalate all noncompliance issues to CHEP
\n\tLiaise with problem customers to recover outstanding balances.
\n\tAny other reasonable tasks as delegated by CHEP Management<\/p>\n
Ideal Candidate Requirements:<\/p>\n
\tMatric & a Diploma essential, preferably studying towards a business-related Degree.
\n\tManual Drivers Licence
\n\t3-5 years Basic Accounts & Reconciliation, including general office duties
\n\t3 years Customer Service Experience
\n\tAnalytical Skills
\n\tExcellent communication skills at all levels
\n\tKnowledge of Salesforce, myCHEP would be an advantage; proficiency in Word & Excel is preferable.
\n\tTeam Players who are systematic, accurate, patient and service-orientated will be the best suited to handle this position.<\/p>\n
Apply via company website ( http:\/\/global.chep.com ) or<\/p>\n
brambles.wd5.myworkdayjobs.com<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/brambles.wd5.myworkdayjobs.com","_company_name":"CHEP","_company_website":"http:\/\/global.chep.com","_company_tagline":"Founded in Australia in 1945, CHEP is a leading provider of pallet and container pooling services for the Aerospace, Automotive, Chemical, Consumer Goods, Fresh Food and Manufacturing industries. CHEP provides equipment pooling which is the shared use of high quality standard pallets and co... read morentainers by multiple customers. Pooling is a strategic business option for companies that wish to reduce capital expenditures and improve supply chain operations CHEP offers outstanding, environmentally friendly logistics solutions to customers to help protect their products as they move through the supply chain, by combining superior technology, decades of experience and an unmatched asset base. CHEP has more than 12,500 employees, serving 500,000 customer touch points from offices in over 50 countries. CHEP and our employees have a long standing commitment to the communities that we live and work in and are proud to provide financial assistance and employee volunteers through local programs. CHEP is a member of the Australian-based Brambles Group. Brambles is a supply-chain logistics company operating in more than 50 countries, primarily through the CHEP and IFCO brands. The Group specialises in the pooling of unit-load equipment and associated services, focusing on the outsourced management of pallets, crates and containers. 7 Westville Rd Westville, KwaZulu-Natal, 3630, ZA","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[17],"job-types":[18],"class_list":{"0":"post-36458","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-eastern-cape","7":"job-type-contract"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/36458","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=36458"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=36458"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=36458"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}