Are you someone who can:<\/p>\n
\tEngage customers in a positive and professional manner by being helpful
\n\tby living up to our brand promise of \u201cHow can we help you?\u201d at all times
\n\tUnderstand customer needs to identify, sell, and cross-sell products aligned to customer needs and provide appropriate banking and financial solutions
\n\tEducate customers on the correct banking platforms suited to their needs to proactively migrate customers to digital, e-Channels, and self-service platforms
\n\tFulfil transactions above set benchmarks while delivering exceptional service
\n\tManage leads, referrals, and customer follow-ups within agreed turnaround times
\n\tMaintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance
\n\tAlways conduct yourself in an ethical and professional manner
\n\tTake accountability for personal performance, learning, and career development
\n\tStay informed on product offerings, systems, and industry developments
\n\tContribute to team success and adapt to changing customer and business needs<\/p>\n
Qualification & Experience Requirement <\/p>\n
\tMinimum Qualification: Grade 12\/ NQF Level 4\u00a0
\n\tPreferred Qualification: NQF Level 5 Certificate\u00a0in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
\n\t1\u20133 years of experience in customer\u2011facing environments, service delivery, or client support within financial services<\/p>\n
You will be an ideal candidate if you possess the following:<\/p>\n
\tStrong understanding of FAIS, TCF principles, and regulatory compliance
\n\tProven ability to meet sales, service, and customer experience targets
\n\tMust not be an unrehabilitated insolvent<\/p>\n
You will have access to:<\/p>\n
\tOpportunities to build strong customer relationships within a dynamic POP environment
\n\tA challenging, fast-paced branch setting
\n\tContinuous learning and development aligned to your career path
\n\tOpportunities to make a meaningful impact as a brand ambassador within a local market<\/p>\n
You can be a match if you are:<\/p>\n
\tClient-focused with a strong ethical mindset
\n\tPassionate about service excellence and problem-solving
\n\tConfident in needs-based selling and solution delivery
\n\tAgile, adaptable, and comfortable in a high-volume environment
\n\tA strong communicator with excellent interpersonal skills
\n\tResults-driven with strong planning and organisational skills
\n\tDetail-oriented with high compliance awareness
\n\tAble to work independently and collaboratively within a team<\/p>\n
End Date: May 28, 2026<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( ) or<\/p>\n
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