Job Description<\/p>\n
\thomechoice is a leading South African homeware retailer. For over 40 years we\u2019ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
\n\tThe Showroom Manager is accountable for the overall performance and day-to-day management of a homechoice showroom. This role ensures the delivery of sales targets, high operational standards, exceptional customer experience, effective people leadership, and strong financial and stock controls in line with homechoice policies and values.<\/p>\n
What you will love doing in this role<\/p>\n
Sales & Commercial Performance<\/p>\n
\tDrive showroom sales performance against agreed targets, budgets, growth objectives, and comparable store performance.
\n\tLead daily performance discussions and morning huddles, setting clear sales priorities and daily targets.
\n\tMonitor hourly, daily, weekly, and monthly individual and team performance.
\n\tCoach the team to improve conversion, upselling, cross-selling, average basket value, and acquisition.
\n\tEnsure calling lists are actioned daily to manage cancellations and returns in line with business thresholds.
\n\tMonitor new account performance, pass rates, processed accounts, and average spend, implementing corrective action where required.
\n\tEnsure full execution of monthly promotions, online deals, activations, and campaigns to maximize sales opportunities.
\n\tAttend merchandising and promotional briefings and ensure correct in-store implementation, sign-off, and feedback submission.<\/p>\n
Customer Experience<\/p>\n
\tDeliver a consistent, high-quality customer experience aligned to the homechoice brand promise.
\n\tEnsure customers are informed of promotions, product features, ordering processes, delivery expectations, and after-sales support.
\n\tManage customer escalations professionally and timeously via approved internal channels.
\n\tEnsure sufficient staffing, visibility, and engagement on the sales floor, particularly during peak trading periods.<\/p>\n
People Leadership & Workforce Management<\/p>\n
\tLead, motivate, and inspire a diverse showroom team to achieve individual and collective targets.
\n\tAllocate clear performance expectations and monitor achievement against targets.
\n\tOptimize staff scheduling and workforce planning to support peak trading periods and training requirements.
\n\tEnsure leave, attendance, and schedules are managed and captured accurately on approved systems.
\n\tBuild capability through coaching, one-on-one engagement, and regular performance feedback.
\n\tRecognize, reward, and address performance appropriately in line with company guidelines.<\/p>\n
Training & Development<\/p>\n
\tEnsure all new employees\u2019 complete induction, policy training, and required signoffs.
\n\tActively participate in and support all required training interventions, including in-store and formal programmes.
\n\tEnsure training registers, confirmations, and feedback are completed and submitted timeously.
\n\tEnsure staff schedules support attendance at required training and development initiatives.
\n\tConduct follow-up coaching and sign-off to embed learning and address skills gaps.<\/p>\n
Operational Excellence & Store Standards<\/p>\n
\tMaintain high standards of visual merchandising, housekeeping, and showroom presentation always.
\n\tEnsure promotions and visual changes are implemented accurately and signed off as required.
\n\tConduct daily floor walks to identify risks, gaps, and non-compliance, addressing these immediately.
\n\tImplement and track action plans arising from store visits, audits, and performance reviews.
\n\tEnsure all policies, procedures, and operational standards are adhered to and acknowledged by staff.<\/p>\n
Financial Management & Expense Control<\/p>\n
\tManage controllable expenses within approved budgets.
\n\tEnsure accurate reconciliation and submission of expense documentation within required timeframes.
\n\tOversee cash handling, float management, reconciliations, and discrepancy management in line with policy.
\n\tInvestigate, manage, and escalate variances and discrepancies timeously.<\/p>\n
Stock Management & Shrinkage Control<\/p>\n
\tEnsure compliance with all receiving storage, scanning, and stock movement processes.
\n\tMonitor parcel tracking, ageing stock, collections, and follow-ups to prevent returns and losses.
\n\tEnsure accurate weekly stock file updates and timeous movement of obsolete or liquidation stock.
\n\tMaintain organized stockrooms in line with layout and identification standards to prevent damage.
\n\tManage floor, supplier, and delivery damages in line with approved processes.
\n\tPrepare for and manage stock takes, ensuring accuracy, readiness, and shrinkage targets are achieved.<\/p>\n
Compliance, Governance & Systems<\/p>\n
\tEnsure all employees are compliant with system access requirements and mandatory training prior to access being granted.
\n\tMaintain accurate records, documentation, and signoffs required for audit and governance purposes.
\n\tEnsure maintenance issues are logged and followed up via approved internal systems.
\n\tAct as a role model for ethical conduct, accountability, and adherence to governance standards.<\/p>\n
What you\u2019ll need to do this role<\/p>\n
\tMinimum of 5 years\u2019 experience in a retail, sales-driven environment.
\n\tMinimum of 5 years\u2019 experience leading and managing teams.
\n\tProven ability to manage performance, expenses, shrinkage, and customer service.
\n\tMatric (Grade 12) or equivalent.
\n\tA tertiary qualification in Retail, Sales, or Marketing.
\n\tStrong computer literacy and experience using retail systems and MS Office.
\n\tStrong communication, leadership, and interpersonal skills.
\n\tAbility to work shifts, weekends, and public holidays.
\n\tClear credit and criminal record.<\/p>\n
What we will love about you<\/p>\n
\tCustomer-focused with a strong commercial mindset.
\n\tEthical, accountable, and professional in all interactions.
\n\tStrong planning, organisational, and problem-solving skills.
\n\tResilient and able to perform under pressure in a fast-paced environment.
\n\tInclusive leader who values teamwork and collaboration.<\/p>\n
Closing Date\u00a026 June 2026<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( http:\/\/www.homechoice.co.za\/ ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"HomeChoice Holdings Limited","_company_website":"http:\/\/www.homechoice.co.za\/","_company_tagline":"HomeChoice International PLC (HIL) is an investment holding company incorporated in Malta and listed on the JSE Limited. Through its operating subsidiaries, HomeChoice and FinChoice, the group sells innovative homewares merchandise, personal electronics and loan products to the rapidly expanding mid... read moredle-income market in southern Africa through mail order (catalogue), electronic channels (Internet and mobile phone) and call centres. The group was restructured during 2014 to facilitate expansion outside South Africa, a further step towards achieving its ambitions of becoming a pan-African retailer. HIL was established as an offshore holding company and was listed in the General Retailers sector on the JSE Limited in December 2014 with a market capitalisation of R3 billion. The group has 3 operating segments: RETAIL HomeChoice is an omni-channel home shopping retailer offering an extensive range of household textiles and homeware merchandise on credit through a convenient shopping experience, together with a home delivery service. The product offering has broadened under the FoneChoice brand to include personal electronics. FINANCIAL SERVICES FinChoice is a niche provider of unsecured personal loan products to HomeChoice customers with good credit records. FinChoice leverages the HomeChoice customer database and marketing platforms to acquire loan customers at low cost and predictable repayment behaviour. The business focuses on short term and low-value loans. PROPERTY The group owns the head office building and a centralised distribution centre in Cape Town, as well as additional land adjacent to the head office which is currently being developed into a new call centre facility. c\/o Company Secretary HomeChoice (Pty) Ltd 78 Main Rd Wynberg Cape Town 7800","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[21],"job-types":[12],"class_list":{"0":"post-36578","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-north-west","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/36578","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=36578"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=36578"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=36578"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}