Why do we need you ?<\/p>\n
\tProfessionally greet and assist customers (walk\u2011in, telephone, and email), ensuring first\u2011contact excellence.
\n\tAccurately receive, interpret, and confirm customer requirements to minimise errors and misunderstandings.
\n\tProcess sales orders and quotations accurately in the ERP system.
\n\tApply authorised special pricing agreements and ensure all supporting documentation is accurate and complete.
\n\tRespond to product and technical queries within agreed service level standards.
\n\tIssue, print, and file sales orders and invoices accurately, meeting audit and compliance requirements.
\n\tMaintain organised, accurate monthly filing systems for all supporting documentation. Ensure customers clearly understand ordering processes, pricing, and procedures prior to order confirmation.
\n\tDeliver consistent, reliable service that supports customer retention and repeat business.
\n\tProfessionally handle customer feedback and service concerns, escalating where necessary and contributing to effective resolution.
\n\tActively support continuous improvement by identifying service gaps and sharing customer insights with the team.
\n\tReception & Telephone Support
\n\tAccuracy and timeliness of order processing
\n\tCustomer satisfaction and service consistency
\n\tQuality and professionalism of customer and colleague interactions<\/p>\n
Is this job for you ?<\/p>\n
\tThe ideal candidate must have completed Matric, it would be advantageous should the candidate have completed any tertiary qualification or certificate in business administration, commerce or customer service. The candidate should have at least three to five years of experience in a customer service role, within a manufacturing, FMCG or construction environment. This role will require an individual who is able to pay attention to detail and has accuracy skills, must have professional telephone manner and not forgetting the ability to prioritise tasks and work under pressure. The environment calls for a customer obsessed individual that has exceptional customer service and communication skills.<\/p>\n
To make sure nothing is forgotten<\/p>\n
\tThis role is responsible for delivering professional, accurate, and efficient internal sales, order processing, and reception support, while ensuring a consistently high standard of customer service. The role contributes directly to customer satisfaction, operational excellence, and the overall reputation of Technical Finishes as a preferred supplier. The position supports Saint\u2011Gobain\u2019s commitment to customer centricity, safety, ethical conduct, inclusivity, and teamwork, while fostering a respectful and compliant workplace environment.<\/p>\n
Apply via company website ( http:\/\/www.saint-gobain.com ) or<\/p>\n
joinus.saint-gobain.com<\/p>\n
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