Description<\/p>\n
\tBook and coordinate group bookings;
\n\tAnswer calls, emails or other communications from passengers and prospective passengers;
\n\tTake meaningful action against those calls (provide information, make booking changes, assistance in lost property, assistance in special needs or create new bookings);
\n\tEnsure timeous and courteous responses to client\/s Verify payments made by clients, capture names and assist with group changes;
\n\tGenerate and follow through with group quotations and bookings and guide clients throughout the process;
\n\tProvide feedback to management on any recurrent issues that passengers appear to be facing so that these issues may be addressed and corrected from the root cause;
\n\tEstablish and maintain trust and rapport with clients through appropriate coordination of new and existing customers, ensuring exceptional customer service;
\n\tBuild and maintain relationships with potential clients.<\/p>\n
Requirements<\/p>\n
\tGrade 12 or equivalent (Essential);
\n\tCall Centre experience is (Preferred);
\n\tProficient in the Microsoft Office (Word, Excel and Outlook);
\n\tExperience using Zendesk, Phone systems, Raddix system and PayU (Advantageous);
\n\tWillingness to work overtime when required;
\n\tMust be prepared to work shifts;
\n\tMust have accurate and up to-date knowledge of FlySafair offerings.<\/p>\n
Closing Date: 02 July 2026<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"FlySafair","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"FlySafair is South Africa's true low cost airline. We took to the skies in October 2014 and have expanded fast, linking several key destinations in South Africa. Our intention is to keep our fares lower for longer and in so doing offer South Africans an affordable and easy air travel alternative.... read more FlySafair is a very dynamic company that prides itself on being forward thinking and innovative. Safair is the holding company which owns FlySafair. With over 52 years experience in the aviation industry this South African stalwart brings both high level expertise and good solid values to the table. Our primary base is in Johannesburg at OR Tambo International Airport with secondary bases at Lanseria, Cape Town and Durban.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":{"0":"post-36595","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-gauteng","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/36595","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=36595"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=36595"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=36595"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}