Responsibilities<\/p>\n
Customer Service<\/p>\n
\tCarry out standard customer service activities and handle simple customer inquiries.<\/p>\n
Solutions Analysis<\/p>\n
\tAssess compliance with established standards and protocols for routine inquiries.<\/p>\n
Receiving Visitors<\/p>\n
\tReceive visitors and assist with various requests for information, referring more complex matters to colleagues.<\/p>\n
Customer Relationship Management (CRM) Data<\/p>\n
\tEnsure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.<\/p>\n
Customer Needs Clarification<\/p>\n
\tInterview the customer, following a multilevel sales script, to clarify the customer’s requirements.<\/p>\n
Customer Relationship Development \/ Prospecting<\/p>\n
\tMake calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.<\/p>\n
Operational Compliance<\/p>\n
\tFollow a range of mandatory procedures to ensure that work is carried out to the required quality standards and\/or to ensure adherence to external regulatory codes and internal codes of conduct.<\/p>\n
Business Development<\/p>\n
\tCarry out routine business development support tasks and assist others by following established procedures.<\/p>\n
Sales Opportunities Creation<\/p>\n
\tIdentify potential customers by obtaining information, referrals, and recommendations from existing customers.<\/p>\n
Data Exploration<\/p>\n
\tSelect appropriate data from information provided by others and input that data into spreadsheets or standard formats.<\/p>\n
Network of Influence<\/p>\n
\tDemonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.<\/p>\n
Skills<\/p>\n
\tConsultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships<\/p>\n
Competencies<\/p>\n
\tBalances Stakeholders
\n\tBuilds Networks
\n\tCommunicates Effectively
\n\tCustomer Focus
\n\tEnsures Accountability
\n\tInstills Trust
\n\tInterpersonal Savvy
\n\tManages Complexity<\/p>\n
Education<\/p>\n
\tNQF Level 5 – Higher, Advance or Occupational Certificate or equivalent<\/p>\n
Closing Date<\/p>\n
\t29 June 2026\u00a0<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( https:\/\/www.oldmutual.com ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Old Mutual","_company_website":"https:\/\/www.oldmutual.com","_company_tagline":"Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[19],"job-types":[12],"class_list":{"0":"post-36600","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-limpopo","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/36600","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=36600"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=36600"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=36600"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}