Job Description:<\/p>\n
\tThe successful candidate will be responsible to deliver an advisory service order to attend to non – technical service activities accurately and timeously as per agreed standard operating procedures.<\/p>\n
Specific Role Responsibilities:<\/p>\n
\tTo deal with all customers and coordinate service work and time
\n\tTo act as liaison between service customers and dealership
\n\tTo promote the sales of labour and parts\u00a0
\n\tMaintain service appointment list\u00a0
\n\tObtain the customers approval and signature after first making sure the customer understands the dealership payment policy\u00a0
\n\tContact the customer for authorisation whenever the repair order needs to be extended beyond agreed estimate and give him the new total cost estimate and new delivery time
\n\tRecord the results of the contract on the repair order and any additional instructions authorised by the customer (or the customers refusal to authorise additional safety-related repairs)
\n\tFollow up while the repair is in progress to ensure its completion on schedule in accordance with repair instructions
\n\tMaintain customer file (Follow up system), telephoning the customers who have not responded to a mailing, ensure customer satisfaction by calling customers who have had major repairs
\n\tSettle customer complaints promptly\u00a0
\n\tExplain to the customer work performed and parts replaced when presenting the invoice\u00a0
\n\tInform the Service Manager about trends in customer appointments, and shop performance\u00a0
\n\tInform the sales department of the customers intention or possible intention to trade or sell\u00a0
\n\tPerform test drive after completion of repairs if necessary\u00a0
\n\tAttend training that the distributor provides for Service Advisor
\n\tMaintain neat and tidy appearance for greeting customer
\n\tDevelop communication skills to reinforce customer relationship
\n\tConform to warranty policies\u00a0
\n\tKeep on top of work in progress
\n\tCash outstanding\u00a0<\/p>\n
Qualification and Experience:<\/p>\n
\tMatric Certificate\u00a0
\n\t3 – 5 years’ work experience within the motor industry in a service advisor capacity with technical knowledge
\n\tKia brand background would be an added advantage\u00a0<\/p>\n
Skills and Personal Attributes:<\/p>\n
\tOccupational Health and Safety\u00a0
\n\tTrust and Integrity<\/p>\n
Closing Date\u00a029 May 2026<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( https:\/\/www.kia.co.za ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Kia Motor","_company_website":"https:\/\/www.kia.co.za","_company_tagline":"A business management philosophy outlines a company's reason for being while serving as a fundamental guideline that shapes the mindset and behavior of employees. The following three key phrases sum up Kia\u2019s management philosophy: full accountability, realizing potential, and practicing humanity. ... read moreThese key values are encapsulated in a single mantra: 'Building a new future and realizing humanity's dreams by thinking creatively and tackling challenges head on. Core Values The core values comprise the code of conduct for employees and the organization at large. They also represent the corporate culture we strive for and the promise we make to ourselves and stakeholders. We become one by sharing the same values and applying them consistently in our decision making processes. Kia Motors will tackle challenges head on through mutual cooperation and respect while fulfilling our pledgesand embracing talent and diversity to build a distinct corporate culture.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[16],"job-types":[12],"class_list":["post-36606","job_listing","type-job_listing","status-expired","hentry","job_listing_region-kwazulu-natal","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/36606","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=36606"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=36606"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=36606"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}