Job Description<\/p>\n
\tThe Cloud Internal Sales Specialist is responsible for end-to-end quoting, order placement, and internal sales administration for Microsoft commercial contracts and cloud subscriptions, including CSP (New Commerce Experience) and Indirect Enterprise Agreement transactions (via partner channels). The role ensures accurate quotations, compliant ordering, timely provisioning, and clean handover to delivery and finance.
\n\tIn addition, the role supports ad-hoc quoting and ordering for third-party software through distributors or vendor channels, coordinating lead times, pricing, and licensing requirements.<\/p>\n
Key Responsibilities<\/p>\n
Quoting & Deal Support (Microsoft Contracts)<\/p>\n
\tPrepare and manage customer quotations for Microsoft licensing and cloud services, including:
\n\tCSP \/ NCE subscriptions (seat-based and consumption-based offerings where applicable)
\n\tIndirect EA \/ enterprise licensing transactions via the relevant channel
\n\tAdd-ons, renewals, upsells, mid-term changes, and subscription adjustments
\n\tEnsure quoting aligns to:
\n\tCustomer requirements and scope
\n\tCorrect SKUs, terms, billing frequency, and commitment periods
\n\tInternal margin guidance and approval thresholds
\n\tMaintain pricing accuracy and governance (discounts, promotions, incentives where applicable).
\n\tProvide quote packs for account managers: line item detail, assumptions, term summary, and renewal timelines.<\/p>\n
Order Placement & Provisioning Coordination<\/p>\n
\tPlace Microsoft orders accurately using the company\u2019s Microsoft partner tooling, including:
\n\tPartner portals and ordering tools (e.g., VLC\/VLSC-related tasks, CSP portals, distributor platforms, internal systems)
\n\tCoordinate order activation, provisioning, and customer onboarding steps with delivery teams.
\n\tManage customer changes: seat adjustments, cancellations (as permitted), renewals, and term changes.
\n\tTrack order status, escalation, and resolution with distributors and Microsoft support when required.<\/p>\n
Contract Admin, Compliance & Documentation<\/p>\n
\tSupport contract documentation and administration:
\n\tCustomer details validation (billing, tenant, domain, contacts)
\n\tPurchase order alignment to quote and order
\n\tDeal folder governance (quote version control, approvals, PO, confirmations)
\n\tEnsure internal compliance with licensing rules and audit readiness (accurate record keeping).
\n\tPrepare basic reporting: pipeline support, renewal lists, order dashboards, and aging items.<\/p>\n
Third-Party Software Quoting & Procurement (Ad-hoc)<\/p>\n
\tSource pricing, availability, and lead times for third-party software via distributors\/vendors.
\n\tPrepare and submit orders through distributor portals and vendor processes.
\n\tCoordinate licensing documentation, delivery confirmation, and renewal tracking.
\n\tLiaise with vendors for registration, deal protection, and special pricing where applicable.<\/p>\n
Stakeholder & Customer Support<\/p>\n
\tAct as the internal quoting and ordering \u201cgo-to\u201d for account managers, finance, and service delivery.
\n\tProvide customer-ready summaries (commercial terms, renewal timelines, assumptions).
\n\tEnsure service continuity by proactively managing renewals and upcoming term expires.<\/p>\n
Key Deliverables \/ KPIs<\/p>\n
\tQuote turnaround time (e.g., same-day\/24\u201348 hours depending on complexity)
\n\tOrder accuracy rate (minimal rework \/ zero SKU-term errors)
\n\tRenewal readiness (proactive renewal list and customer contact tracking)
\n\tOperational hygiene: complete deal files, correct approvals, clean handovers
\n\tCustomer satisfaction: timely provisioning and issue resolution<\/p>\n
Required Skills & Experience<\/p>\n
Experience<\/p>\n
\t2\u20135+ years in sales support, licensing operations, procurement, or cloud quoting
\n\tHands-on experience with Microsoft CSP quoting and ordering processes
\n\tPractical exposure to Enterprise licensing motions (Indirect EA \/ enterprise agreements) preferred
\n\tExperience working with distributors and vendor portals for third\u2011party software procurement<\/p>\n
Technical \/ Functional Skills<\/p>\n
\tStrong capability in Microsoft licensing quoting: SKUs, terms, billing, renewals
\n\tAbility to navigate Microsoft partner tools and portals for ordering and support
\n\tFamiliarity with VLC \/ VLSC-style licensing administration tasks (as applicable in your environment)
\n\tSolid Excel skills (pivot tables, lookups, basic reconciliation)
\n\tStrong attention to detail and process discipline<\/p>\n
Soft Skills<\/p>\n
\tHigh accuracy, structured thinking, and strong follow-through
\n\tComfortable working under pressure with multiple quotes\/orders in flight
\n\tStrong communication: can translate technical licensing into clear commercial language
\n\tCollaborative mindset: works well with sales, finance, and delivery teams<\/p>\n
Qualifications (Preferred)<\/p>\n
\tRelevant certification exposure (nice-to-have): Microsoft licensing fundamentals, sales operations training
\n\tBusiness\/Commerce\/IT diploma or equivalent work experience<\/p>\n
Apply via company website ( http:\/\/www.firsttech.co.za ) or<\/p>\n
firsttech.simplify.hr<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/firsttech.simplify.hr","_company_name":"First Technology","_company_website":"http:\/\/www.firsttech.co.za","_company_tagline":"First Technology, established in 1983, is a wholly owned subsidiary of the First Technology Group (FTG), with branches in every major business area in South Africa. This allows us to provide our customers with the same comprehensive range and level of service excellence, regardless of where their bu... read moresiness operations are located. First Technology is structured to give all our customers access to a consistent range of managed technology solutions and services around the country. These include: Managed Solutions: \u00e2\u20ac\u00a2 Storage \u00e2\u20ac\u00a2 Virtualisation \u00e2\u20ac\u00a2 WAN Optimisation Additional Solutions: \u00e2\u20ac\u00a2 Microsoft Services \u00e2\u20ac\u00a2 Software Asset Management \u00e2\u20ac\u00a2 Mobile Device Management \u00e2\u20ac\u00a2 Technical Services \u00e2\u20ac\u00a2 Infrastructure \u00e2\u20ac\u00a2 Converged Communications and PBax systems \u00e2\u20ac\u00a2 Networking Services \u00e2\u20ac\u00a2 Cloud Services \u00e2\u20ac\u00a2 Managed Print Services \u00e2\u20ac\u00a2 IT Rental Finance Our Team - We maintain one of the largest teams of expert technical personnel in the country. Many of our engineers have internationally recognised qualifications to ensure we exceed our service level agreements. Our team is dedicated to providing innovative solutions that are focused on your needs and expectations whilst ensuring a good return on investment, allowing you to focus on your core business more effectively. Our Partners - Our internal resources are supplemented with strategically selected business partners and vendors. Our tailored solutions are backed up with business partners and vendors of the highest calibre. 1st Floor, Block D, The Estuaries Century Avenue, Century City, 7441","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":{"0":"post-36640","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-gauteng","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/36640","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=36640"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=36640"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=36640"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}