Job Description<\/p>\n
\tA vacancy currently exists for the position of IT Support Technician.<\/p>\n
Key duties and responsibilities include (but are not limited to):<\/p>\n
\tManage, prioritise, and resolve tickets logged on the IT helpdesk within agreed response times.
\n\tProvide first- and second-line end-user support across the Microsoft 365 environment, including Outlook, Teams, OneDrive, SharePoint, and the Office desktop suite (account-level support such as mailbox issues, licence assignments, sign-in problems, MFA resets, and shared mailbox\/distribution group changes \u2014 excluding tenant-level or infrastructure administration).
\n\tDiagnose and resolve end-user software issues across Windows OS, Microsoft 365 applications, ERP, and other business applications.
\n\tDiagnose and resolve hardware issues on desktops, laptops, printers, mobile devices (iOS and Android), mobile scanners, and peripheral network equipment at the user level.
\n\tProvide end-user support on SAP Business One, escalating application-level issues to the relevant specialists where required.
\n\tLiaise with software vendors and external service providers to log, follow up on, and drive faults through to resolution on behalf of the business.
\n\tPerform routine preventative maintenance on PCs, printers, and other end-user equipment.
\n\tManage printer consumables stock, obtain quotes, and place orders to ensure continuous availability.
\n\tAdminister user accounts and access at the end-user support level in Active Directory and Microsoft 365\/ Entra ID, including locking and unlocking accounts, password resets, group membership changes, and licence assignment.
\n\tWork closely with HR to execute the Joiner \/ Mover \/ Leaver (JML) process, ensuring timely onboarding, role changes, and offboarding of users.
\n\tBe available for after-hours remote support when business needs require it.
\n\tEscalate issues that fall outside the scope of end-user support, or that cannot be resolved within reasonable timeframes, to the IT Manager<\/p>\n
Education, Experience and Key Competencies<\/p>\n
\tGrade 12
\n\tRelevant IT qualification (e.g. A+, N+, MCSE\/MCP, or a recognised IT diploma)
\n\t2\u20133 years’ experience in an IT support, helpdesk, or desktop support role.
\n\tDemonstrable experience supporting end users in a Microsoft 365 environment.
\n\tExposure to supporting business applications such as an ERP system (SAP Business One experience is advantageous).
\n\tSolid working knowledge of Windows 10 \/ 11 and the Microsoft 365 application suite (Outlook, Teams, OneDrive, SharePoint, Word, Excel).
\n\tPractical understanding of Active Directory and Microsoft 365 \/ Entra ID at the user administration level (account management, group membership, licence assignment, password and MFA resets).
\n\tAbility to diagnose and resolve hardware faults on desktops, laptops, printers, mobile devices (iOS and Android), and mobile scanners.
\n\tBasic understanding of networking concepts (IP addressing, Wi-Fi, LAN connectivity, printer and device connorietned ectivity) sufficient to troubleshoot end-user issues.
\n\tMethodical, patient, and detail-approach to troubleshooting.
\n\tComfortable logging and managing faults with external service providers and software vendors.
\n\tStrong customer service orientation with clear, professional communication.
\n\tAble to prioritise and manage multiple tickets without losing track of follow-ups.
\n\tWilling to be available for after-hours remote support when required.
\n\tTeam player<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
bcecoza.simplify.hr<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/bcecoza.simplify.hr","_company_name":"BCE Foodservice Equipment","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"BCE Foodservice Equipment (Pty) is a leading supplier of kitchen utensils, industrial cookware and commercial kitchen appliances to the foodservice industry in Africa. BCE Foodservice Equipment was founded in 1987 and established a reputation for exceptional service and superior quality products.... read more BCE has built on its reputation as Southern Africa\u2019s leading supplier of kitchen utensils, industrial cookware and commercial kitchen appliances by expanding into the African Continent and Indian Ocean Islands. We carry a range of more than 6,000 products, all of which are best of breed and sourced from reputable local and international suppliers. Our head office is based in Johannesburg with branches in both Cape Town, Durban as well as a full showroom and warehouse in Lagos, Nigeria. In our Johannesburg branch we have the largest showroom of its kind in Africa, where potential buyers are able to view our product range in its unpacked state, replicating our product range found in our comprehensive catalogue.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":{"0":"post-36860","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-gauteng","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/36860","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=36860"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=36860"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=36860"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}