Job Description<\/p>\n
\tThe successful candidate will be expected to lead, manage and guide a team of Telesales short -term consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.<\/p>\n
Key purpose<\/p>\n
\tTo lead, manage and guide a team of Telesales short-term consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.<\/p>\n
Key Outputs<\/p>\n
The successful candidate will be expected, but not limited to perform the following key outputs:<\/p>\n
\tLeading and managing a team of 10 \u2013 12 telesales short-term agents
\n\tPerformance Management, coaching and developing team.
\n\tDrive staff to achieve required targets and is accountability for teams overall sales targets
\n\tAssessment of consultants calls – QA.
\n\tAssisting with interviews & Role plays.
\n\tDealing with elevated queries\/problems.
\n\tManaging the ongoing relationship between brokers.
\n\tEnsuring continual communication between management and staff.
\n\tAdhere to and enforce internal policies.
\n\tInspire, motivate and support team.
\n\tAble to work overtime from time to time, which may include weekends.<\/p>\n
Personal attributes and skills<\/p>\n
\tExcellent verbal and numeric communication skills
\n\tSales Orientated
\n\tQuality driven
\n\tPeople-focused
\n\tQuality driven
\n\tAttention to detail
\n\tStrong Interpersonal Skills
\n\tStrong Leadership skills
\n\tProblem solving skills
\n\tDecision making skills
\n\tStress tolerance
\n\tExcellent time management skills
\n\tOrganizational awareness<\/p>\n
Qualification & Experience<\/p>\n
\tGrade 12 \u2013 essential
\n\t4 years outbound\/ Inbound experience \u2013 essential
\n\tShort Term experience
\n\t3 years Team Leader\/leadership experience \u2013 Non negotiable
\n\tProficient in English \u2013 essential (writing, reading, speaking)
\n\tBi-lingual \u2013 advantage (writing, reading, speaking)
\n\tComputer literate – MS Office, especially Excel \u2013 essential
\n\tRegulatory Exam and NQF 5 FAIS credits
\n\tBCOMM or related degree will be advantageous<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( ) or<\/p>\n
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