MAIN PURPOSE OF THE JOB<\/p>\n
\tTo promote and sell the Bank\u2019s product bouquet to clients through sales activities in a responsible manner.
\n\tResponsible for sourcing and developing new contacts\/prospects and sales leads through the Bank\u2019s internal leads campaigns and your own referrals.<\/p>\n
Key Performance Inputs\/ Activities<\/p>\n
Sales Focus <\/p>\n
\tAchieve customer growth, revenue and collections targets as defined by the bank
\n\tMeet and exceed individual activity metrics for all product lines
\n\tMeet, exceed and effectively execute on all Sales &Customer targets as set by the Bank
\n\tEffectively execute the Banks sales strategy in respect of Product & Value-Added Services (Up Selling, Cross Selling & Capital Take Up)
\n\tOutbound calling to target both existing and prospective customers
\n\tConvert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiative sand customer queries
\n\tEstablish, develop and maintain business relationships with existing and prospective customers to generate new business
\n\tParticipates in cross selling bank products.
\n\tMaintain detailed tracking of pipeline management and of prospect data and activities
\n\tSet up in person visits, appointments and presentations, following up telephonically where necessary
\n\tConduct a professional financial needs analysis to make a needs-based analysis that may lead to a sale
\n\tScheduling customer feedback for obtaining documents and progress updates
\n\tAdhere to Supervision requirements set out by Line Manager for all financial products
\n\tMay prepare weekly, monthly and quarterly reporting and present results to management
\n\tEnsure effective Cash Management as and when required with approved authorization
\n\tEnsure effective CAM Management as and when required with approved authorization
\n\tEnsure effective management of Credit Card Administration & Fulfilment as and when required with approved authorization
\n\tEnsure accountability for your own results<\/p>\n
Marketing Focus<\/p>\n
\tKeep abreast of products and services, competitive activities, advertising and promotional trends in and around your branch
\n\tIdentifying referral opportunities in and around the branch
\n\tAssists the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives
\n\tParticipates in events that demonstrate support for the community and increase business opportunities for the Bank
\n\tEnsure all marketing endeavors, activities and initiatives adhere to appropriate policies and procedures<\/p>\n
Risk & Compliance Focus<\/p>\n
\tEnsure deal quality is a premium by reviewing and completing product applications with the customer timeously and accurately utilizing all the necessary Bank tools and training to mitigate risk (Biometrics & Fraudulent Indicator Identification)
\n\tComply with all policies\/procedures related to all customer interactions and engagements
\n\tEnsure compliance with all regulatory requirements and the Banks compliance policies related to these requirements
\n\tEnsure the reporting of certain incidents and instances required in terms of regulatory requirements (AML)
\n\tEnsure the reporting of all fraudulent behavior incidents and fraudulent indicator instances via the correct fraud and dishonesty reporting channels
\n\tEnsure effective execution of a \u201czero-defect\u201d prerogative in terms of the Deal Quality Error Rate
\n\tEnsure effective execution of a \u201czero defect\u201d prerogative in terms of the Capturing of Income & Expenses Error Rate
\n\tEnsure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank (Own)<\/p>\n
Customer Service<\/p>\n
\tEnsure compliance with the Banks Customer Service Standard and relevant legislation
\n\tEnsure compliance with TCF principles
\n\tEnsure accountability for your own behaviors while helping team members to enhance their ability to engage with the Banks customers
\n\tEnsure you satisfy all the Banks customer\u2019s financial needs and help them succeed financially
\n\tEnsure accountability for application quality and turnaround times, query resolutions and solution creation for the Banks Customers<\/p>\n
Training & Development<\/p>\n
\tResponsible for ensuring you receive on-going sales\/service development training for deficiencies as highlighted in your developmental\/coaching plans
\n\tResponsible for participation in and successful completion of all product and services training and developmental initiatives that have a bearing on your on-going value proposition to the Banks customers
\n\tResponsible for 100% participation in and successful completion of risk and compliance training initiatives that have a bearing on your on-going value proposition to the Banks customers and additional regulatory, statutory and compliance obligations of the Bank<\/p>\n
Operational Activities<\/p>\n
\tResponsible for ensuring compliance with all security and safety procedures within the branch including opening and closing procedures, camera surveillance where appropriate., branch security, robbery, fire drill procedures and health and safety procedures and SOP\u2019s.
\n\tPerform other admin related duties as may be required by Management and Leadership structures of African Bank.<\/p>\n
Role Requirements<\/p>\n
\tNQF level 6 FSCA aligned\/business related qualification with RE5 being preferential
\n\t2 years sales and client service experience and Full Rep in all Product Categories<\/p>\n
Apply via company website ( ) or<\/p>\n
www.linkedin.com<\/p>\n
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