Job Role:\u00a0<\/p>\n
\tThe Junior Key Account Manager will be responsible for identifying new business opportunities and supporting the management of existing client relationships across all regions. This role requires strong communication skills, a proactive mindset, and a genuine eagerness to learn and grow within the key account management field.<\/p>\n
Responsibilities:<\/p>\n
Account Support & Administration<\/p>\n
\tAssist senior and mid-level KAMs in day-to-day account management tasks.
\n\tPrepare meeting notes, reports, and client-facing materials.
\n\tManage operational tasks such as order processing, campaign setup, and delivery follow-ups.
\n\tGain foundational awareness of client contracts, service level agreements (SLAs), and key deal terms, with guidance from mid- and senior-level KAMs.
\n\tAssist in preparing and organising contract documentation for internal reference.
\n\tUnderstand the importance of compliance with agreed service levels and escalate any potential breaches to senior team members.<\/p>\n
Client Interaction & Service<\/p>\n
\tServe as a support contact for smaller accounts or as a secondary point of contact for larger clients.
\n\tRespond to routine client queries and coordinate resolutions with internal teams.
\n\tSupport the delivery of client onboarding and training sessions.<\/p>\n
Customer Engagement & Feedback<\/p>\n
\tConduct basic satisfaction surveys and gather service feedback for escalation.
\n\tLog customer requests, issues, and insights for senior team members to act upon.<\/p>\n
Coordination & Support<\/p>\n
\tSupport the execution of internal coordination across product, logistics, and customer support.
\n\tMonitor timelines for client deliverables and assist in meeting service level commitments.<\/p>\n
Sales Enablement & Tracking<\/p>\n
\tTrack account activity, usage data, and promotional performance with guidance.
\n\tAssist in generating proposals, presentations, and price quotations as needed.<\/p>\n
Learning & Market Exposure<\/p>\n
\tKeep up with basic industry trends and competitor activities through structured updates.
\n\tAttend internal product and client meetings for learning and exposure to strategic thinking.<\/p>\n
CRM & Data Accuracy<\/p>\n
\tEnsure client records, meeting notes, and opportunity pipelines are maintained accurately in CRM tools.
\n\tHelp monitor action items and ensure timely follow-up on assigned tasks.<\/p>\n
Requirements<\/p>\n
Requirements:<\/p>\n
\tFluent in English (both written and spoken)
\n\t1-2 years of experience in key account management, preferably in fintech, SaaS, or the technology sector.
\n\tWillingness to travel as needed
\n\tValid driver’s license and own transport<\/p>\n
Required Knowledge \/ Technical Skills:<\/p>\n
\tCompetent in basic use of CRM systems to log calls, update contacts, and monitor tasks under supervision.
\n\tGeneral familiarity with digital payments or fintech landscape, ideally gained through previous exposure or onboarding training.
\n\tProficiency in Microsoft Office Suite (Word, Excel, PowerPoint)<\/p>\n
Competencies:<\/p>\n
\tCustomer Service Orientation: Responds promptly to client needs and strives to deliver excellent service in line with expectations.
\n\tAttention to Detail: Carefully manages tasks such as data entry, reporting, and follow-ups to ensure accuracy and completeness.
\n\tLearning Agility: Demonstrates eagerness to learn about products, processes, and client industries; applies feedback constructively.
\n\tAccountability: Owns assigned tasks and delivers reliably, escalating issues where needed without delay.
\n\tCommunication: Clearly and professionally communicates both internally and externally, seeking clarity when unsure.
\n\tTeam Collaboration: Supports team members and contributes positively to team activities and shared goals.
\n\tTime Management: Prioritises day-to-day responsibilities and meets deadlines with support and structure.
\n\tAdaptability: Remains flexible in changing environments and open to new tools, processes, and client needs.<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( ) or<\/p>\n
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