Job Description<\/p>\n
\tIn this role, you’ll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage.
\n\tMaintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence to company policies and procedures is paramount to ensure operational efficiency.
\n\tYou’ll be responsible for managing both inbound and outbound calls, as well as other correspondence related to claims. Emphasizing customer satisfaction, building rapport, and facilitating effective communication are key aspects of this position, aiming for timely resolution of customer concerns. Additionally, you’ll be expected to fulfill any other essential functions as directed by the supervisor. Join us in delivering excellence and maintaining high standards in claims management.<\/p>\n
Responsibilities<\/p>\n
\tSupporting customers across the wider business.\u00a0
\n\tProvide world class customer service to both new and existing customers.\u00a0
\n\tProvide Sales support to customers.\u00a0
\n\tContinual learning of products\/services.\u00a0
\n\tPromote and sell products to new and existing customers\u00a0
\n\tFollow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries whilst delivering customer service excellence\u00a0
\n\tContribute to the workstream to deliver objectives to agreed business targets (including growth, quality and compliance)
\n\tDeliver accurate information on products and services to ensure consistency across the organisation and provide trustworthy customer service\u00a0
\n\tIdentify\u00a0and\u00a0understand\u00a0customer\u00a0needs in\u00a0order\u00a0to\u00a0provide\u00a0a\u00a0consistently\u00a0high-quality service\u00a0\u00a0\u00a0
\n\tEscalate any queries, complaints to the relevant business units to ensure they are handled and resolved in a timely and professional manner\u00a0
\n\tIncrease customer retention, loyalty and build a credible reputation\u00a0
\n\tComprehend\u00a0and\u00a0adhere\u00a0to\u00a0the\u00a0company\u00a0and\u00a0department\u00a0standards,\u00a0policies\u00a0and procedures<\/p>\n
Qualifications<\/p>\n
Minimum Experience:\u00a0<\/p>\n
\tGrade 12\u00a0(Mandatory)
\n\tCEF \u2013 minimum CEF level B2-8
\n\t6 months customer service experience\u00a0\u00a0
\n\tEnglish language proficiency
\n\tPrevious international Voice experience
\n\tGood Computer navigation skills
\n\tShould be familiar with MS Office\u00a0
\n\tPossesses necessary knowledge of business concepts to effectively perform the job
\n\tMakes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others.\u00a0
\n\tCommits to achieving specific objectives and takes ownership for accomplishing them.
\n\tResponsible for handling high volumes of transactions.
\n\tEffectively balances quality, timeliness and productivity standards
\n\tSelf-discipline
\n\tResult orientation\u00a0
\n\tAdaptability\u00a0
\n\tListening and comprehension skills\u00a0
\n\tQuestioning and Reasoning Skills
\n\tCustomer Service focus and telephone etiquette
\n\tAbility to multitask, prioritize and manage daily work activities<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"EXL South Africa","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into ... read moreinsights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration \u2013 and we\u2019ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that\u2019s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It\u2019s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we\u2019re some of the best in the business. Contact us to see how we can help you achieve your goals.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[15],"job-types":[12],"class_list":{"0":"post-37137","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-western-cape","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/37137","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=37137"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=37137"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=37137"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}