Key Performance Objectives\u00a0<\/p>\n
Tasks\u00a0\u00a0<\/p>\n
Owned Store Sales Performance\u00a0<\/p>\n
\tOwn sales targets and performance\u00a0\u00a0
\n\tDrive conversion, upselling, and cross-selling within the store\u00a0
\n\tMonitor daily, weekly, and monthly sales performance and implement corrective actions\u00a0
\n\tEnsure store teams are proactively selling, not just servicing customers\u00a0
\n\tIdentify\u00a0opportunities to increase footfall and conversion\u00a0<\/p>\n
Customer Experience & Service Operations\u00a0<\/p>\n
\tOversee servicing functions (technical queries, payments, account support, etc.)\u00a0
\n\tEnsure fast turnaround times and high first-time resolution rates\u00a0
\n\tImplement and\u00a0monitor\u00a0customer service standards and processes\u00a0
\n\tManage customer escalations within the store\u00a0
\n\tBalance service delivery with commercial focus\u00a0<\/p>\n
Trade Activations & Field Sales Execution\u00a0<\/p>\n
\tPlan and execute in-trade activations to drive sales and customer acquisition\u00a0
\n\tDeploy store teams into the field for activations (malls, taxi ranks, events, etc.)\u00a0
\n\tCoordinate and manage activation agencies and installer partners\u00a0
\n\tEnsure activations are well-branded, commercially effective, and ROI-driven\u00a0
\n\tTrack and\u00a0optimise\u00a0performance of all activation activities\u00a0<\/p>\n
Store Operations & Retail Excellence\u00a0<\/p>\n
\tOversee daily store operations, processes, and controls\u00a0
\n\tEnsure compliance with operational, financial, and brand standards\u00a0
\n\tManage store opening, closing, and audit requirements\u00a0
\n\tDrive consistency in store layout, merchandising, and branding\u00a0
\n\tIdentify\u00a0and resolve operational inefficiencies\u00a0<\/p>\n
Stock Management & Availability\u00a0<\/p>\n
\tMonitor stock levels\u00a0\u00a0
\n\tPrevent stock-outs and overstock situations\u00a0
\n\tCoordinate with supply chain for replenishment\u00a0
\n\tEnsure\u00a0accurate\u00a0stock management and controls within the store\u00a0
\n\tManage stock losses and shrinkage\u00a0<\/p>\n
Team Leadership & Sales Capability\u00a0<\/p>\n
\tLead, coach, and manage store managers and consultants\u00a0
\n\tDrive a strong sales and performance culture within the store\u00a0
\n\tTrain teams on product knowledge, selling skills, and customer engagement\u00a0
\n\tSet clear targets and performance expectations\u00a0
\n\tManage staffing, scheduling, and workforce planning\u00a0<\/p>\n
Reporting, Insights & Continuous Improvement\u00a0<\/p>\n
\tTrack and report on store and activation performance\u00a0
\n\tAnalyse\u00a0sales, footfall, and conversion trends\u00a0
\n\tIdentify\u00a0improvement opportunities and implement action plans\u00a0
\n\tProvide insights to regional leadership to inform strategy\u00a0<\/p>\n
People Management\u00a0\u00a0<\/p>\n
\tLead, coach, and mentor team members to build capability, and drive performance\u00a0
\n\tPlan workforce requirements, support recruitment, onboarding, and resourcing in partnership with Human Resources.\u00a0
\n\tIdentify\u00a0development needs and related training and capability-building initiatives.\u00a0
\n\tSet clear performance expectations, provide ongoing feedback and recognition, and address underperformance through formal processes.\u00a0
\n\tManage grievances and disciplinary issues, in line with company policies.\u00a0<\/p>\n
Field Team Leadership\u00a0(if applicable)\u00a0<\/p>\n
\tProvide day-to-day direction and performance leadership to outsourced field resources\u00a0
\n\tMonitor productivity, attendance, and execution standards\u00a0
\n\tCoach and support field teams to improve sales effectiveness\u00a0
\n\tManage performance issues through vendor engagement and escalation\u00a0
\n\tEnsure outsourced teams\u00a0represent\u00a0the brand professionally and consistently\u00a0<\/p>\n
Qualifications\u00a0<\/p>\n
\tBachelor\u2019s degree in Business, Retail Management, Sales, or a related field
\n\tPostgraduate degree would be\u00a0advantageous\u00a0\u00a0<\/p>\n
Experience\u00a0\u00a0<\/p>\n
\t5-8\u00a0years\u2019\u00a0relevant\u00a0experience in retail operations, store management,\u00a0and\/\u00a0or field sales,\u00a0with direct accountability for store-level performance
\n\tProven experience managing a retail location\u00a0
\n\tStrong\u00a0track record\u00a0in driving sales and operational performance
\n\tExperience in activations, field sales, or below-the-line marketing
\n\tExperience managing agencies or third-party partners is\u00a0advantageous<\/p>\n
Apply via company website ( http:\/\/www.multichoice.co.za ) or<\/p>\n
careers.multichoice.com<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/careers.multichoice.com","_company_name":"MultiChoice","_company_website":"http:\/\/www.multichoice.co.za","_company_tagline":"MultiChoice South Africa's activities involve the operation of Pay-Television and internet subscriber platforms. The MultiChoice South Africa group includes the digital satellite Pay-Television business (\"DStv\"), which has been in operation since 1995. Other businesses in the group are; M-... read moreNet (delivers thematic channels and exclusive content to DStv subscribers) and SuperSport (provides comprehensive coverage of local and global sport). DStv Media Sales (commercial airtime sales and on-air sponsorship), DStv Mobile (mobile television content and services), MWEB (internet service provider), DStv Online (delivering entertainment content and services from the MultiChoice family to customers via breakthrough technologies), Commerce Zone (e-procurement solutions) and Smart Village (gated community services) also form part of the group. MultiChoice's involvement in South Africa goes beyond it's core business. Through its corporate social investment, the company actively participates in social transformation and, through technology, enables individuals and communities to help themselves. 144 Bram Fischer Drive, Randburg, South Africa","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":{"0":"post-37172","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-gauteng","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/37172","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=37172"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=37172"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=37172"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}