WHAT WILL YOU DO?<\/p>\n
\tSantam\u2019s Motor Claims division has a vacancy for a Motor Wreck Desktop Assessor, the main purpose of the role is to provide precise, remote technical and financial valuation of motor vehicle accident damage through high-resolution digital media and claim documentation.
\n\tThe primary objectives are to Safeguard Financial Outcomes such as Audit repair estimates via Abuntex to ensure cost accuracy and determine repair versus total loss outcomes.
\n\tTo Ensure Claim Integrity by Cross-validating visual damage against accident descriptions to mitigate fraud and Drive Service Efficiency to Maintain strict turnaround SLAs and collaborate telephonically with Service Providers and stakeholders.\u00a0<\/p>\n
WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?<\/p>\n
Key Responsibilities<\/p>\n
\tDigital Assessments: Review high-resolution photographs, video streams, and digital claim files submitted by repair workshops or clients
\n\tEstimate Auditing: Analyse, negotiate, and adjust digital quotes using computerised estimating software like Abuntex or Audatex.
\n\tRemote Consistency Checks: Evaluate digital evidence to verify if the visible vehicle damage matches the description of the accident.
\n\tParts & Rate Optimization: Check and adjust labour hours, paint costs, and parts choices, promoting the use of alternative or certified aftermarket parts where appropriate.
\n\tTotal Loss Evaluation: Calculate vehicle market values remotely against repair estimates to quickly identify and process structural write-offs.
\n\tSLA Management: Maintain quick turnaround times for digital authorizations to minimize vehicle downtime and car rental expenses for the client.
\n\tDigital Communication: Use digital portals, emails, and phone calls to resolve repair methodology disputes with Motor Body Repairers (MBRs).<\/p>\n
Key Performance Indicators (KPIs)<\/p>\n
\tDigital Assessments
\n\tStakeholder Satisfaction\u00a0
\n\tSLA Management\u00a0
\n\tQuery Resolution\u00a0
\n\tTraining Delivery & Completion Rate
\n\tFinancial Decision Making\u00a0
\n\tTime Management<\/p>\n
QUALIFICATION AND EXPERIENCE<\/p>\n
Essential<\/p>\n
\tGrade 12 \/ Matric certificate.
\n\tTechnical Trade: Qualified Panelbeater, Spray Painter, or Motor Mechanic (red seal trade test certificate preferred).
\n\tProfessional Registration: Registered Member of the Vehicle Damage Quantifier Governing Body (VDQGBSA).
\n\tExperience: 2+ years of digital\/desktop assessing experience within an insurance environment, or 5+ years as a workshop estimator.
\n\tSystem Expertise: Advanced proficiency in Abuntex \/ Audatex and insurance claim management workflows.
\n\tVehicle valuation via live market test and Mead & McGrouther code
\n\tModern Desktop Capability: High comfort level navigating multiple digital platforms simultaneously, utilizing advanced imaging software to spot hidden vehicular defects remotely.
\n\tA relevant Diploma or Certificate in Short-Term Insurance would be considered an advantage<\/p>\n
Preferred<\/p>\n
\tExperience working with insurance claims systems and salvage auction platforms\u00a0
\n\tFamiliarity with TCF, POPIA, and insurance regulatory frameworks<\/p>\n
SKILLS AND COMPETENCIES<\/p>\n
Skills<\/p>\n
\tTechnical Accuracy: Intense attention to detail when spotting structural, electrical, or underlying mechanical faults.
\n\tNegotiation Skills: The ability to firmly but fairly challenge repair methods and costs presented by panel beaters.
\n\tResilience: Highly capable of working under pressure, managing tight service level agreements (SLAs), and handling customer complaints calmly.
\n\tAnalytical Thinking: Evaluating financial formulas to swiftly decide if a vehicle is repairable or uneconomical to repair.<\/p>\n
Behavioural Competencies<\/p>\n
\tAttention to detail and high accuracy\u00a0
\n\tStrong written and verbal communication\u00a0
\n\tCustomer centric attitude\u00a0
\n\tProblem solving ability\u00a0
\n\tProfessionalism, integrity, and sound judgement\u00a0
\n\tAbility to work under pressure and manage workload
\n\tDriving Strategy\u00a0
\n\tEnabling Innovation
\n\tTalent Enablement
\n\tChange Leadership<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( http:\/\/www.santam.co.za ) or<\/p>\n
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