{"id":37213,"date":"2026-06-05T16:00:33","date_gmt":"2026-06-05T16:00:33","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/southafrica\/job\/general-manager-operations-manager\/"},"modified":"2026-06-05T16:00:38","modified_gmt":"2026-06-05T16:00:38","slug":"general-manager-operations-manager","status":"publish","type":"job_listing","link":"https:\/\/jobs.dataaxisnode.com\/southafrica\/job\/general-manager-operations-manager\/","title":{"rendered":"General Manager \/ Operations Manager"},"content":{"rendered":"<p>About Job Role<\/p>\n<p>\tTo oversee the smooth and efficient daily operations and sales functions of the company, ensuring service delivery, team coordination, and business development objectives are met. This role ensures that operational projects are executed to standard, client satisfaction is maintained, and growth in the mobile sanitation and waste management sector is achieved through proactive sales and relationship-building efforts.<\/p>\n<p>Key Responsibilities<\/p>\n<p>\tProvide overall leadership and strategic direction to achieve business objectives.<br \/>\n\tDrive sales growth, revenue generation, and business development initiatives.<br \/>\n\tBuild and maintain strong customer relationships, ensuring high levels of customer satisfaction and retention.<br \/>\n\tOversee marketing activities, brand development, and lead generation strategies.<br \/>\n\tManage day-to-day operations to ensure efficiency, productivity, and service excellence.<br \/>\n\tMonitor and improve operational processes, systems, and performance.<br \/>\n\tManage budgets, financial performance, and cost control measures.<br \/>\n\tLead, develop, and motivate teams to achieve individual and organisational goals.<br \/>\n\tEnsure compliance with company policies, legal requirements, and industry standards.<br \/>\n\tPrepare and present business performance reports, KPIs, and strategic recommendations to management.<br \/>\n\tIdentify opportunities for growth, innovation, and continuous improvement across the business.<\/p>\n<p>CANDIDATE REQUIREMENTS<br \/>\nQualifications | Years of Experience<br \/>\nQualifications<\/p>\n<p>\tQualification in Sales, Marketing, or Business<br \/>\n\tTransport and Logistics qualification (advantageous)<br \/>\n\tValid driver\u2019s license<\/p>\n<p>Experience<\/p>\n<p>\t3 \u2013 5 years in Sales and Operations Management<\/p>\n<p>Skills and Competencies<br \/>\nKnowledge<\/p>\n<p>\tOperational management principles<br \/>\n\tPortable sanitation and vacuum tanker operations<br \/>\n\tService Level Agreements and contract scrutiny<br \/>\n\tHealth and safety compliance \u00a0 \u00a0 \u00a0 \u00a0\u00a0<\/p>\n<p>Skills<\/p>\n<p>\tStrong sales, negotiation, and closing skills<br \/>\n\tExcellent communication and interpersonal skills<br \/>\n\tReport writing and presentation skills<br \/>\n\tPlanning, coordination, and administrative capability<br \/>\n\tConflict resolution and assertiveness<br \/>\n\tTech-savvy with sound MS Office skills \u00a0\u00a0<\/p>\n<p>Attributes<\/p>\n<p>\tClient-service mindset<br \/>\n\tDetail-oriented and organised<br \/>\n\tGoal-driven and self-motivated<br \/>\n\tProfessional, honest, and disciplined<br \/>\n\tAble to handle stress and adapt to high-pressure situations<\/p>\n<p>KPA \u00a0 \u00a0<br \/>\nOperations Management\u00a0<\/p>\n<p>\tSupervise day-to-day operations across logistics, equipment movement, and servicing activities.<br \/>\n\tMonitor vehicle compliance, maintenance, and ensure readiness for dispatch.<br \/>\n\tAllocate staff and resources to ensure timely delivery and servicing per client schedule.<br \/>\n\tEnforce operational SOPs, including route planning, site setup, and waste handling.<br \/>\n\tConduct daily team briefings and debriefings to review plans, incidents, and follow-ups.<br \/>\n\tManage and escalate operational risks and disruptions to the Managing Director.<br \/>\n\tEnsure efficient coordination between on-site teams and support staff.<br \/>\n\tConduct inspections at event sites and long-term placements to monitor compliance.<\/p>\n<p>Sales and Client Relationship Management \u00a0 \u00a0 \u00a0\u00a0<\/p>\n<p>\tProactively identify and pursue new business opportunities across target sectors.<br \/>\n\tPrepare and follow up on quotes, sales orders, and client correspondence.<br \/>\n\tDraft and review contracts, SLAs, and MOUs in line with business development activities.<br \/>\n\tRepresent the company in client meetings, site visits, and networking events.<br \/>\n\tDevelop and maintain strong client relationships through regular contact and check-ins.<br \/>\n\tReport on sales activity, pipeline status, client feedback, and quote-to-sale conversion rates.<br \/>\n\tAttend trade expos, industry events and networking functions to generate leads.<\/p>\n<p>Team Supervision and Performance Management \u00a0 \u00a0 \u00a0 \u00a0<\/p>\n<p>\tAssign and monitor daily duties of operational teams and support staff.<br \/>\n\tTrack individual and team performance against delivery targets and customer expectations.<br \/>\n\tConduct mid-term and end-of-contract performance discussions and report outcomes.<br \/>\n\tAddress performance issues and support staff development through on-the-job training.<br \/>\n\tPromote a safety-first, accountable culture on and off site.<br \/>\n\tEnsure staff comply with PPE requirements and appearance standards.<br \/>\n\tKeep accurate attendance, leave, and overtime records. Participate in safety briefings or toolbox talks as required<\/p>\n<p>Administrative and Compliance Oversight \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/p>\n<p>\tMaintain up-to-date filing systems (digital and physical) for contracts, site logs, permits, etc.<br \/>\n\tTrack operational expenses and ensure submission of supporting documents to Finance.<br \/>\n\tSubmit accurate sales, operational and fleet reports to management as required.<br \/>\n\tEnsure proper use of fleet cards, logbooks, and checklists for company vehicles.<br \/>\n\tAssist with Health and Safety compliance, including reporting of near misses\/incidents.<br \/>\n\tConduct toolbox talks and promote a compliant and safety-conscious work environment.<br \/>\n\tEnsure adherence to contractual obligations and company policies across all sites.<\/p>\n<p>Strategic Input and Problem Solving<\/p>\n<p>\tProvide operational input to budgeting and forecasting discussions.<br \/>\n\tAssist management in identifying operational gaps, customer trends and competitor activity.<br \/>\n\tResolve client queries, complaints or site issues quickly and professionally.<br \/>\n\tRecommend process improvements to streamline logistics, dispatching or servicing.<br \/>\n\tCollaborate with sales and logistics teams to continuously improve service delivery.<\/p>\n<p>Other Requirements<\/p>\n<p>\tBasic business mathematics\/numerical reasoning<br \/>\n\tProficient in English (written and verbal)<br \/>\n\tAdditional local languages advantageous<\/p>\n<p>Apply via company website ( N \/ A ) or<\/p>\n<p>www.recruitify.co.za<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/www.recruitify.co.za","_company_name":"Recruitify","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"At Recruitify, we are redefining the connection between talent and opportunity through a streamlined, transparent, and results-driven job board. Built on a foundation of intellectual honesty and efficiency, our platform empowers employers with a unique \u201cpay-to-unlock\u201d system, ensuring they inves... read moret only in the candidates that truly fit their needs. Whether you are a job seeker looking to showcase your verified qualifications or an employer seeking to build a world-class team, Recruitify provides the custom tools and HR support necessary to make hiring simple, secure, and successful.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[14],"job-types":[12],"class_list":{"0":"post-37213","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-south-africa","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/37213","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=37213"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=37213"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=37213"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}